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+60-392125422
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+64-99508740
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+51-17009061
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+41-445514539
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+86-1089171020
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 9746769356
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 9746769356
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Enterprise, London Heathrow Airport Car Rental

Enterprise 3000+ ratings, 41 reviews

London, England, United Kingdom

8.3 / 10 Very good

Best Price Car Rentals at Heathrow Airport T1-T4(LHR)

Last updated on: December 19, 2024

Enterprise - London Heathrow Airport Information, Car Rental Instructions & Policies

Address

NORTHERN PERIMETER ROAD, HEATHROW, ENG, TW6 2RY

Telephone

+442081501809

Pick-up Instructions

The Enterprise - London Heathrow Airport car rental location is in terminal

On arrival you can proceed straight to the rental branch via our shuttle bus service operating every 5-8 minutes from outside the arrivals hall in any terminal. TERMINAL 1 CLOSED. TERMINAL 2 Bus stop 7 and 8: Ground floor outside arrivals hall. TERMINAL 3 Bus stop 17 and 18: As you exit arrivals, head straight past the exit ramp to the end of the terminal. Exit the terminal building using the doors on the right hand side. TERMINAL 4 Bus Stop 2: As you exit arrivals, head towards the exit located near the underground tube station, turn right out of these doors. TERMINAL 5 Bus Stop 26 and 27: As you exit arrivals, head past Costa Coffee and Marks Spencer’s shop. Use the exit doors next to Cafe Nero and then cross to 2nd lane.

Drop-off Instructions

Please return vehicle at:Northern Perimeter Rd, Heathrow TW6 2RY, United Kingdom. The shuttle bus will take you back to the airport.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
06:00 -23:00
06:00 -23:00
06:00 -23:00
06:00 -23:00
06:00 -23:00
06:00 -23:00
06:00 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

25 - 80 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

EU Driving Licence

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

UK Driving License(with DVLA check code/DVLA endorsement record)

In addition to your licence, either a valid and up to date DVLA licence check code or a printed DVLA endorsement record must be provided for all Approved Drivers. These can be obtained from the DVLA website (www.gov.uk/view-driving-licence).

For local renters, you need to bring:

Full driver's license issued in United Kingdom

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:
CountriesCharges

Austria

Belgium

Croatia

Czech Republic

Denmark

France

Germany

Italy

Poland

Show More

Austria

Belgium

Croatia

Czech Republic

Denmark

France

Germany

Italy

Poland

Netherlands

Slovakia

Slovenia

Spain

Switzerland

GBP 300 per rental
Customers who collect a vehicle from the UK mainland and wish to drive within mainland Europe are required to purchase European Travel Coverage. European Travel Coverage provides the customers with our written consent (VE103B form) to drive the vehicle in the countries stated and to access 24/7 international breakdown cover through the AA.
In all cases, customers must inform the rental branch of their intention to leave the UK mainland with the vehicle and require our authorization. Customers are required to inform the rental branch on their own with no less than 72 hours’ notice prior to collecting the vehicle to arrange their European Travel Coverage. European Travel Coverage is only available to customers paying with a credit card,Premium, Luxury and Executive vehicles are excluded from the European Travel Coverage product and are therefore not allowed to leave the country.
The charge for European Travel Coverage is £300 per rental for all cross border travels. Customers renting from Northern Ireland wishing to cross the border into the Republic of Ireland will only be charged 25.53 Please note that we are unable to provide any additional equipment that may be compulsory for driving abroad (e.g. breathalyzers, warning triangles, first aid kits etc.) and this responsibility rests on the driver. Customers are required to be aware of any requirements of the destination and any countries or regions customers might travel through.
This policy and cross border fees are only for reference,please be subject to the counter.

Must-not:

Taking rental cars to following countries is not allowed:
Ireland

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

GBP 1500 for Chevrolet Lacetti,Mercedes A-class,Fiat Tipo Hb,Ford Focus,Vauxhall Corsa,Fiat 500,Vauxhall Corsa,Ford Fiesta,Peugeot 208,Fiat Panda,Volkswagen Up,Fiat 500,

EUR 1500-2000 for Ford Transit Lwb,Lwb High Roof,F Peugeot Rifter,

EUR 1500 for Honda Step Wagon,Ford Tourneo,

EUR 2000-3000 for Jaguar F-type,Jaguar F-type,Bmw Z4 Roadster,Mercedes C-class,

GBP 1500 for Nissan Juke,

GBP 2000 for Opel Movano Xl2 10/12m3,

GBP 1750 for Mercedes Sprinter Long Wheelbase,

GBP 1500-2000 for No Car Model Description,Hyundai I20 Diesel Or Similar,

GBP 1500 for Great Wall Ora Funky Cat,Ford Focus Hybrid,Hyundai Ioniq,Jeep Avenger,Kia Niro,Kona,Renault Zoe,Toyota Yaris Hybrid O Similar,

GBP 1500-2000 for Fiat Ducato,Ford Transit Lwb,Ford Transit,Mercedes Sprinter Long Wheelbase,Ford Luton Van,Lwb High Roof,

GBP 1500 for Great Wall Ora Funky Cat,Ford Focus Hybrid,Hyundai Ioniq,Fiat Tipo Hb,Ford Focus,Jeep Avenger,Kia Niro,Kona,Nissan Juke,Vauxhall Corsa,Fiat 500,Renault Zoe,Toyota Yaris Hybrid O Similar,Peugeot 208,Fiat Panda,Fiat 500,

GBP 2000 for Leaf 500e Icon Mini Cooper,Bmw Ix3,Mg 4,Vauxhall Grandland X,Bmw 5 Series,Mercedes E Class,Bmw Ix,Tesla Model 3,Honda Civic,Bmw 5 Series,Audi A3 Sportback,Mercedes C-class,Mercedes Eqc,Skoda Octavia,Volvo Xc40,Mitsubishi Outlander,Tesla Model S,Mercedes S-class,Mercedes S-class,

GBP 2000 for Audi A3 Sportsback,Mercedes A-class,Volvo Xc60,Toyota Corolla,Renault Captur,Toyota Rav4 Hybrid,Peugeot 3008 Aut.,Opel Movano Xl2 10/12m3,Skoda Superb,Peugeot 508,Vauxhall Insignia,Opel Insignia,Ford Kuga,Skoda Karoq,

GBP 2000 for Volvo Xc60,Volkswagen Caddy Maxi,Citroen Space Tourer,Volkswagen Touran,Volvo Xc90,Mercedes Vito Tourer Select 9 Seater Automatic - Make & Model Guaranteed,Opel Vivaro,Porsche Macan,Renault Grand Scenic,Discovery Sport,Range Rover Sport,

Theft Insurance Excess differs by car model:

GBP 1500 for Nissan Juke,

GBP 1750 for Mercedes Sprinter Long Wheelbase,

GBP 1500-2000 for No Car Model Description,Hyundai I20 Diesel Or Similar,

GBP 2000 for Opel Movano Xl2 10/12m3,

EUR 2000-3000 for Jaguar F-type,Jaguar F-type,Porsche Macan,Bmw Z4 Roadster,Mercedes C-class,Discovery Sport,Range Rover Sport,

EUR 1500 for Honda Step Wagon,Ford Tourneo,

EUR 1500-2000 for Ford Transit Lwb,Lwb High Roof,F Peugeot Rifter,

GBP 1500 for Chevrolet Lacetti,Mercedes A-class,Fiat Tipo Hb,Ford Focus,Vauxhall Corsa,Fiat 500,Vauxhall Corsa,Ford Fiesta,Peugeot 208,Fiat Panda,Volkswagen Up,Fiat 500,

GBP 1500 for Great Wall Ora Funky Cat,Ford Focus Hybrid,Hyundai Ioniq,Jeep Avenger,Kia Niro,Kona,Renault Zoe,Toyota Yaris Hybrid O Similar,

GBP 1500-2000 for Fiat Ducato,Ford Transit Lwb,Ford Transit,Mercedes Sprinter Long Wheelbase,Ford Luton Van,Lwb High Roof,

GBP 1500 for Great Wall Ora Funky Cat,Ford Focus Hybrid,Hyundai Ioniq,Fiat Tipo Hb,Ford Focus,Jeep Avenger,Kia Niro,Kona,Nissan Juke,Vauxhall Corsa,Fiat 500,Renault Zoe,Toyota Yaris Hybrid O Similar,Peugeot 208,Fiat Panda,Fiat 500,

GBP 2000 for Leaf 500e Icon Mini Cooper,Bmw Ix3,Mg 4,Vauxhall Grandland X,Bmw 5 Series,Mercedes E Class,Bmw Ix,Tesla Model 3,Honda Civic,Bmw 5 Series,Audi A3 Sportback,Mercedes C-class,Mercedes Eqc,Skoda Octavia,Volvo Xc40,Mitsubishi Outlander,Tesla Model S,Mercedes S-class,Mercedes S-class,

GBP 2000 for Audi A3 Sportsback,Mercedes A-class,Volvo Xc60,Toyota Corolla,Renault Captur,Toyota Rav4 Hybrid,Peugeot 3008 Aut.,Opel Movano Xl2 10/12m3,Skoda Superb,Peugeot 508,Vauxhall Insignia,Opel Insignia,Ford Kuga,Skoda Karoq,

GBP 2000 for Volvo Xc60,Volkswagen Caddy Maxi,Citroen Space Tourer,Volkswagen Touran,Volvo Xc90,Mercedes Vito Tourer Select 9 Seater Automatic - Make & Model Guaranteed,Opel Vivaro,Porsche Macan,Renault Grand Scenic,Discovery Sport,Range Rover Sport,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.7 mi from Heathrow Airport T5

1.2 mi from Heathrow Airport T1-T4

1.2 mi from Heathrow Airport

Railway Stations

13.1 mi from Paddington Station

14.4 mi from Victoria Station

15.1 mi from Euston Station

Hotels

12.3 mi from Copthorne Tara Hotel London Kensington

12.5 mi from Seraphine London Kensington Garden Hotel

12.7 mi from Millennium Gloucester Hotel London

Other Landmarks

15.1 mi from Trafalgar Square

15.2 mi from Big Ben

17.2 mi from Tower Of London

FIND ME A CHEAP RENTAL
Map view of Enterprise Store Location
coordinates: 51.479583 -0.476222

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Location Images

Guest Reviews

Total points: 8.3 / 10 Very good

  • Vehicle condition: 0.0
  • Vehicle cleanliness: 0.0
  • Spaciousness: 0.0
  • Counter staff: 0.0
  • Pick-up location: 0.0
  • Drop-off location: 0.0
  • Pick-up time: 10-30 mins
  • Drop-off time: 10-30 mins
  • Tina Robbins

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The service was enthusiastic, patient, and thorough. There was no pressure to buy additional services. The car pickup process was simple and fast, without wasting any time. The explanations were very clear. This is an excellent car rental company!
    Read More >
  • Raymond Moulton

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The service was excellent, the introduction was detailed, and the car was very new.
    Read More >
  • Blair Ramsden

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Enterprise's service is good. I picked up the car at Heathrow Airport and returned it at Edinburgh Airport. During the trip, I had a minor accident while avoiding a lamb, and the front left of the car got scratched. I had to wait for the rental point at Heathrow to assess the damage, which would take a month. After returning to my country, I didn't know how to follow up on it. I hope it won't be too troublesome. Everything else was fine. The car was brand new and easy to drive. Choosing an automatic transmission was definitely a wise decision for driving in the UK.
    Read More >
  • Colbert Peacock

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very professional. You can see this company's shuttle buses all over the roads in the UK, and their prices are cheaper than others. Highly recommend for the UK. They didn't push insurance sales either.
    Read More >
  • Marico Wagner

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Check-in at the airport counter, then take a shuttle to the store to pick up the car. This is the second time I've used Enterprise in the UK, and they are quite reliable! However, they don't accept the Enterprise driver's license translation template downloaded from QEEQ, they only accept notarized documents!
    Read More >
  • Vera Robbins

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Satisfied
    Read More >
  • Felix Brown

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Right outside the airport terminal is the car rental office. The staff was very enthusiastic. After completing the paperwork, we took the company's shuttle bus to pick up the car. We initially booked a Passat, but the staff warmly introduced us to an Insignia station wagon, which solved our concern about storage space. The car had only driven 6000 miles and was very new. It even had dual navigation systems, which felt quite luxurious. The trip covered 3500 kilometers in 21 days, costing around 2200 yuan in fuel (diesel cars are very fuel-efficient, 1.2 pounds/liter). Returning the car was simple and took only 10 minutes. We then took the shuttle back to the airport. Overall, it was an excellent experience, and this car performed admirably. Highly recommended!
    Read More >
  • Richard Wesley

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very good, efficient rental and return process. There is a shuttle bus to and from the airport, which is quite convenient. Booked a Passat automatic, but got an Insignia instead. The car was very new with plenty of interior space, and the trunk could fit three 24-inch suitcases. The built-in English GPS was useful (if you're not confident with English, it's recommended to rent a free GPS from the QEEQ website).
    Read More >
  • Jocelyn Thomas

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    A reputable company, very good.
    Read More >
  • Laura Joule

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Service was average when picking up the car, they changed the car model without specifically asking. The lady at return was very nice and sincerely inquired about the pickup experience, eventually offering compensation.
    Read More >
  • Maria Felix

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The service was excellent.
    Read More >
  • Rosemary Godwin

    London

    2 /10 Poor

    Reviewed: Sunday, December 22, 2024

    Returned the car on June 17th and was told there was a chip smaller than 1cm on the windshield. We picked up the car at midnight the previous day and couldn't see any damage. Only used the car for one day. They immediately charged us £500 for the damage and said the balance would be refunded after assessment. It's August now, and we still have no resolution.
    Read More >
  • Spencer Toland

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very good
    Read More >
  • Vanessa Lew

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The service from Eurocar is very professional, and the shuttle buses to each terminal are incredibly convenient.
    Read More >
  • Isaac Wallis

    London

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    Both pick-up and drop-off were very fast
    Read More >
  • Burton Brook

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The explanations were very clear. They noticed I had a small child and reminded me to install a child seat.
    Read More >
  • Molly Ann

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The rental company's customer service was very enthusiastic.
    Read More >
  • Kimberley Howell(s)

    London

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    The waiting time was relatively short.
    Read More >
  • Katherine Alick

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Convenient!
    Read More >
  • Hunter Pollitt

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The staff was very friendly.
    Read More >
  • Aurora Rhodes

    London

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    When we picked up the car, the staff initially said they didn't have the model we booked and asked for more money to change the car. Later we found out they actually had it.
    Read More >
  • Franklin Hoover

    London

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    Not many people in line, and the staff were quite friendly.
    Read More >
  • Colby

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Smooth pickup and return, very quick process.
    Read More >
  • Ryan Malan

    London

    4 /10 Average

    Reviewed: Sunday, December 22, 2024

    The introduction was detailed, but the car model was different, which was hard to accept.
    Read More >
  • Zara Wyat(t)

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Good service
    Read More >
  • Solomon

    London

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    The service is quite good and the pick-up process is quick, but the time taken to assess damages is excessively long and inefficiency is hard to understand.
    Read More >
  • Malcolm Symons

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very satisfied, always rent from this company.
    Read More >
  • Xaviera Eden

    London

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    The car was different from the one we booked.
    Read More >
  • Marsh Price

    London

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    Return process was quick and communication was smooth.
    Read More >
  • Lauren Margaret

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Great service. The staff stopped pushing insurance when I declined it. Both pickup and drop-off were quick.
    Read More >
  • Nathaniel Kell(e)y

    London

    4 /10 Average

    Reviewed: Sunday, December 22, 2024

    They downgraded my selected car without prior notice. When I complained, customer service responded that the price difference between the two models was minimal.
    Read More >
  • Uriah Hemingway

    London

    2 /10 Poor

    Reviewed: Sunday, December 22, 2024

    They couldn't solve problems at all. The phone call got transferred four or five times and they couldn't clarify anything even after half an hour. They cancelled the reservation on a whim and just took the money. We had to buy train tickets from York to Manchester at our own expense. They told us in York that they had communicated with the Manchester office and there would be a car. But when we arrived, they said they had received no such notification and there were no cars available. While our whole family was stranded at the airport worrying about our accommodation in Edinburgh that night, they just cancelled our order and left us to fend for ourselves. Terrible service!
    Read More >
  • Belinda Alsop(p)

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very good, the staff was nice. No hidden upselling when picking up the car, and the return process was efficient and convenient!
    Read More >
  • Sandy Madge

    London

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    Free shuttle to the store
    Read More >
  • Mona Lou(ie)

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Convenient and quick pick-up and drop-off, simple procedures, friendly staff, proactively used translation software to communicate with me, and no additional charges.
    Read More >
  • Betty Roosevelt

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Good
    Read More >
  • Oswald Norris

    London

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The car was in great condition, no upselling.
    Read More >
  • Xanthe Service

    London

    2 /10 Poor

    Reviewed: Sunday, December 22, 2024

    Very bad service, they keep passing the buck instead of solving problems.
    Read More >
  • Chester Yonng

    London

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    The pick-up and drop-off procedures were simple. There's a free shuttle bus from the airport terminal to the car rental office. I had booked a Vauxhall but was given a Peugeot 308 diesel with only 2357 miles on it, basically a new car and in good condition. The staff at the car rental company were very courteous. However, the company should improve by ensuring the car has sufficient AdBlue and by informing customers about the AdBlue warning light. I had never driven a diesel car before and had no idea about AdBlue. After driving over a thousand kilometers, the AdBlue warning light came on, and I didn't know how to refill AdBlue. Consequently, I had to stop by the roadside to check the warning signal and look up its meaning. The car wouldn't start, so I had to call QEEQ and the rental company for roadside assistance. After waiting for more than 3 hours, the rescue vehicle arrived. The technician went to a nearby gas station, bought 10 liters of AdBlue, refilled it, and the car was back to normal. The cost for AdBlue and the assistance fee were covered by the rental company.
    Read More >
  • Dominic Palmer

    London

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    There were additional fees, more than what was shown on the order. The staff said everyone has to pay some sort of location fee. The car was almost brand new, only a thousand kilometers.
    Read More >
  • Jason Burne-Jones

    London

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    Generally satisfied
    Read More >
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