Thought we would be getting a corsa with air con but got a yaris with no air con.
No return instructions and it took three attempts to find the return area as labelled hertz not firefly
“Great price . Great upgraded car; very economical; great service overall !”
About Firefly:9.7/10
A great upgrade ,so appreciated .Abit of anxiety due to yellow service alarm light being left on ,but reassured on contacting hertz & speaking to mechanics . If aware of the cars economy on fuel would have chosen to bring back full as only got just below half tank instead of empty & am on very tight budget as retired nurse !
About QEEQ:8.0/10
Great service after the confirmation came through & I phoned hertz to confirm my booking ;am still a little wary of ' great deals ' on the internet ! Will definitely use your company again & have already recommended you !
Like: We got a better car than anticipated (5 door rather than 3). The lady serving us was very friendly. Just a bit confusing how it's in a corner of Hertz - not everyone would realise that's where you pick up from. They were very understanding about us picking up the car late. Dislike: Couldn't get through on the phone for quite a while, which was stressful as we were worried we'd be charged for a late pick-up. When I rang Easy Rent Cars they were extremely unhelpful and just said to contact Firefly.
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Customer Service
Good and value for money
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View more >Dislike: Couldn't get through on the phone for quite a while, which was stressful as we were worried we'd be charged for a late pick-up. When I rang Easy Rent Cars they were extremely unhelpful and just said to contact Firefly.