Hertz, Heathrow Airport Car Rental

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Best price car rental
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Kia Picanto
Mini
US$ 25/day
Rent a car
- Collision Damage Waiver & TP
Vauxhall Corsa
Economy
US$ 25/day
Rent a car
- Collision Damage Waiver & TP
Vauxhall Astra
Compact
US$ 26/day
Rent a car
- Collision Damage Waiver & TP
Renault Captur
Compact
US$ 26/day
Rent a car
- Collision Damage Waiver & TP
Ford Fiesta
Economy
US$ 28/day
Rent a car
- Collision Damage Waiver & TP
Kia Ceed
Compact
US$ 30/day
Rent a car
- Collision Damage Waiver & TP
Skoda Octavia
Compact
US$ 32/day
Rent a car
- Collision Damage Waiver & TP
- Nissan Qashqai
  US$ 32/day
- Toyota C-HR
  US$ 34/day
- Mercedes-Benz GLA
  US$ 65/day
Show other 35
Fold up
- Hertz Heathrow Airport T1-T4(LHR) Volvo XC90 Rental
  US$ 109/day
- Hertz Heathrow Airport T1-T4(LHR) Land Rover Defender Rental
  US$ 136/day

Hertz - Heathrow Airport Information, Car Rental Instructions & Policies

Address

HERTZ Heathrow Airport, Northern Perimeter Rd, London TW6 2QD, United Kingdom

Telephone

+44796730490

Pick-up Instructions

The Hertz - Heathrow Airport car rental location is located out of the airport

You can arrive of Hertz - Heathrow Airport car rental by free shuttle bus.

PICK-UP: Our location is off airport. Please jump in our shuttle bus to go to the location. T2: Bus Stop 7 & 8 T3: Bus Stop 17 & 18 T4: Bus Stop 2 service currently on request, phone/ iPad Communication available T5: Bus Stop 26 & 27 Once at the location, Gold Customers will go directly to their car.

Drop-off Instructions

RETURNS: When you arrive at our location, follow the signs for "car return" and stay with your vehicle until you are approached by our staff. (If returning to the same location) Return parking Google map link: https://maps.app.goo.gl/6jtDrLBqiyUt3f2C8 All vehicles must be returned to the Hertz main compound. All vehicles not returned to the main compound will be charged a collection fee of GBP 50.00 plus parking charges. Vehicles parked outside the terminal buildings will be towed and you will be charged all fees relating to the release of the vehicle.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 100 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Ford Transit

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full driver's license issued in United Kingdom

Additional Extras

Extras Prices

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

GBP 11.4/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

GBP 11.4/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

GBP 4.17/day

capped at GBP 70

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Ireland

If you wish to take a UK registered vehicle into the Republic of Ireland, you are required by law to be in possession of: 1- a VE103B certificate which is proof Hertz has permitted the vehicle to travel outside of the United Kingdom and; 2- a Green Card which is a proof of insurance and must contain the vehicle registration. An advance notice of 12 working days is required for obtaining/issuing a Green Card. The VE103B certificate and the Green Card are not required for travelling to Northern Ireland. Charges for issuing a VE103B and a Green Card are as follows: Number of days into the Republic of Ireland - Standard Cover (including taxes)： 1~7 days - £ 171.99; 14 days - £ 209.90; 15~21 days - £ 226.51; 22~28 days - £ 301.73. The cover can only be purchased at time of pick-up. Should these restrictions be ignored, all insurance (Third Party Liability, CDW, TP, PI, Super Cover), if accepted, shall be null and void. The driver will be held fully responsible in case of accidents and will bear all consequences, including the cost of repatriation of the damaged vehicle.

Must-not:

Taking rental cars to following countries is not allowed:
Denmark, Iceland, Finland, Sweden, Norway, France, Netherlands, Belgium, Luxembourg, Monaco, Germany, Switzerland, Austria, Hungary, Poland, Czech Republic, Liechtenstein, Slovakia, Italy, Spain, Portugal, Greece, Vatican City State, Romania, Bulgaria, Croatia, Slovenia, Serbia, Bosnia and Herzegovina, Montenegro, North Macedonia, Andorra, Albania, Malta, The Republic of San Marino, Russia, Belarus, Ukraine, Lithuania, Estonia, Moldova, Latvia, Jersey, Guernsey

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

GBP 1000-5000 for other car models.

EUR 500 for ,

EUR 850-5000 for Volvo Xc90,

GBP 1000 for Chevrolet Lacetti,Ford Focus,Fiat 500x,Renault Arkana,Ford Fiesta,Renault Clio,Vauxhall Mokka,Jeep Compass,Volkswagen Up,

GBP 1200 for Daily 35 C15v,Peugeot 308,Mercedes A Class,Mercedes Sprinter 213,Renault Trafic,Ford Focus, Skoda Rapid, Opel Astra Or Simila,Toyota Corolla,Renault Captur,Peugeot 3008 Aut.,Opel Movano Xl2 10/12m3,Peugeot 5008,Ford Transit Lwb,Skoda Octavia,Tcross 10 Tsi Renegade,Traffic 88 M3,Mercedes Vito Tourer Select 9 Seater Automatic - Make & Model Guaranteed,Ford Transit,Opel Vivaro,Opel Insignia,Kuga Winter Tyres,Lwb High Roof,Transit 350l 118m3,

GBP 1400 for Peugeot 208,Mercedes Classe V,Vw Caravelle,

GBP 1500 for Mercedes A Class,4x4 Winter-diesel,Volvo Xc60,Mercedes Vito - 9 Seats, Automatic, Diesel, Make And Model Guaranteed,Volkswagen Caddy Maxi,Romeo Stelvio Winter,Skoda Octavia,Volvo Xc40,Bmw M440 Gran Coupé *model Guaranteed*,Bmw 5 Series,Volvo Xc90--4wd,Bmw Serie 5 Touring,Jaguar Xf Sportbrake-4wd,Audi A3 Sportback,Jaguar Xe-4wd,Porsche Macan,Bmw Z4 Roadster,5 Series,Bmw X1,Ford Kuga,Skoda Karoq,Renault Grand Scenic,Porsche Panamera Automatic Or Similar,Luton Tail Lift,

GBP 2500 for Leaf 500e Icon Mini Cooper,D1 Ds Ds3 Crossback E Tense,Model 3 Sr,Polestar 2,Peugeot E 208-electric,Mercedes Gle,Chevrolet Camaro,Mercedes V Class-diesel,Audi Q3 Tfsi 4x2 Incl. Gps,Bmw Serie 4 Gran Coupé Automatique,Mercedes Eqc,Volvo Xc60,Bmw X5 Xdrive Hybride-4wd,Audi E-tron,Porsche Panamera,Discovery Sport,

GBP 3000 for Alpine A110,Lamborghini Urus,

GBP 5000 for Mini Cooper Automatic Or Similar,

GBP 1000 for Chevrolet Lacetti,

GBP 1000 for Ford Focus,

GBP 1000 for Fiat 500x,

GBP 1200 for Daily 35 C15v,

GBP 1200 for Peugeot 308,

GBP 2500 for Leaf 500e Icon Mini Cooper,

GBP 1500 for Mercedes A Class,

GBP 1200 for Mercedes A Class,

GBP 2500 for D1 Ds Ds3 Crossback E Tense,

GBP 1000 for Renault Arkana,

GBP 1000 for Ford Fiesta,

GBP 1000 for Renault Clio,

GBP 1500 for Peugeot 208,

GBP 1200 for Mercedes Sprinter 213,

GBP 2500 for Model 3 Sr,

GBP 1500 for 4x4 Winter-diesel,

GBP 1500 for Volvo Xc60,

GBP 1500 for Mercedes Vito - 9 Seats, Automatic, Diesel, Make And Model Guaranteed,

GBP 1500 for Volkswagen Caddy Maxi,

GBP 1200 for Renault Trafic,

GBP 2500 for Polestar 2,

GBP 1500 for Romeo Stelvio Winter,

GBP 2500 for Peugeot E 208-electric,

GBP 1200 for Ford Focus, Skoda Rapid, Opel Astra Or Simila,

GBP 1200 for Toyota Corolla,

GBP 1200 for Renault Captur,

GBP 1200 for Peugeot 3008 Aut.,

GBP 1200 for Opel Movano Xl2 10/12m3,

GBP 2500 for L1 Byd Atto 3,

GBP 1200 for Peugeot 5008,

GBP 1000 for Vauxhall Mokka,

GBP 1200 for Ford Transit Lwb,

GBP 1500 for Skoda Octavia,

GBP 1200 for Skoda Octavia,

GBP 1200 for Tcross 10 Tsi Renegade,

GBP 1000 for Jeep Compass,

GBP 1200 for Traffic 88 M3,

GBP 1500 for Bmw 5 Series,

GBP 2500 for Mercedes Gle,

GBP 2000 for Volvo Xc90,

GBP 1500 for Volvo Xc90--4wd,

GBP 2500 for Chevrolet Camaro,

GBP 1200 for Mercedes Vito Tourer Select 9 Seater Automatic - Make & Model Guaranteed,

GBP 1200 for Ford Transit,

GBP 1200 for Opel Vivaro,

GBP 1500 for Bmw Serie 5 Touring,

GBP 1000 for Volkswagen Up,

GBP 1500 for Audi A3 Sportback,

GBP 1500 for Porsche Macan,

GBP 1500 for Bmw Z4 Roadster,

GBP 2500 for Mercedes V Class-diesel,

GBP 1500 for 5 Series,

GBP 2500 for Audi Q3 Tfsi 4x2 Incl. Gps,

GBP 1200 for Opel Insignia,

GBP 1500 for Ford Kuga,

GBP 1500 for Skoda Karoq,

GBP 1200 for Kuga Winter Tyres,

GBP 1200 for Lwb High Roof,

GBP 1200 for Transit 350l 118m3,

GBP 1500 for Renault Grand Scenic,

GBP 2500 for Bmw Serie 4 Gran Coupé Automatique,

GBP 2500 for Mercedes Eqc,

GBP 1400 for Mercedes Classe V,

GBP 1400 for Vw Caravelle,

GBP 2500 for Volvo Xc60,

GBP 2500 for Bmw X5 Xdrive Hybride-4wd,

GBP 2500 for Audi E-tron,

GBP 2500 for Porsche Panamera,

GBP 3000 for Alpine A110,

GBP 2500 for Discovery Sport,

GBP 3000 for Lamborghini Urus,

GBP 1200 for Luton Tail Lift,

Theft Insurance Excess differs by car model:

EUR 850-5000 for Volvo Xc90,

GBP 1000 for Chevrolet Lacetti,Ford Focus,Fiat 500x,Renault Arkana,Ford Fiesta,Renault Clio,Vauxhall Mokka,Jeep Compass,Volkswagen Up,

GBP 1400 for Peugeot 208,Mercedes Classe V,Vw Caravelle,

GBP 3000 for Alpine A110,Lamborghini Urus,

GBP 5000 for Mini Cooper Automatic Or Similar,

GBP 1000 for Chevrolet Lacetti,

GBP 1000 for Ford Focus,

GBP 1000 for Fiat 500x,

GBP 1200 for Daily 35 C15v,

GBP 1200 for Peugeot 308,

GBP 2500 for Leaf 500e Icon Mini Cooper,

GBP 1500 for Mercedes A Class,

GBP 1200 for Mercedes A Class,

GBP 2500 for D1 Ds Ds3 Crossback E Tense,

GBP 1000 for Renault Arkana,

GBP 1000 for Ford Fiesta,

GBP 1000 for Renault Clio,

GBP 1500 for Peugeot 208,

GBP 1200 for Mercedes Sprinter 213,

GBP 2500 for Model 3 Sr,

GBP 1500 for 4x4 Winter-diesel,

GBP 1500 for Volvo Xc60,

GBP 1500 for Mercedes Vito - 9 Seats, Automatic, Diesel, Make And Model Guaranteed,

GBP 1500 for Volkswagen Caddy Maxi,

GBP 1200 for Renault Trafic,

GBP 2500 for Polestar 2,

GBP 1500 for Romeo Stelvio Winter,

GBP 2500 for Peugeot E 208-electric,

GBP 1200 for Ford Focus, Skoda Rapid, Opel Astra Or Simila,

GBP 1200 for Toyota Corolla,

GBP 1200 for Renault Captur,

GBP 1200 for Peugeot 3008 Aut.,

GBP 1200 for Opel Movano Xl2 10/12m3,

GBP 2500 for L1 Byd Atto 3,

GBP 1200 for Peugeot 5008,

GBP 1000 for Vauxhall Mokka,

GBP 1200 for Ford Transit Lwb,

GBP 1500 for Skoda Octavia,

GBP 1200 for Skoda Octavia,

GBP 1200 for Tcross 10 Tsi Renegade,

GBP 1000 for Jeep Compass,

GBP 1200 for Traffic 88 M3,

GBP 1500 for Bmw 5 Series,

GBP 2500 for Mercedes Gle,

GBP 2000 for Volvo Xc90,

GBP 1500 for Volvo Xc90--4wd,

GBP 2500 for Chevrolet Camaro,

GBP 1500 for Mercedes Vito Tourer Select 9 Seater Automatic - Make & Model Guaranteed,

GBP 1500 for Ford Transit,

GBP 1500 for Opel Vivaro,

GBP 1500 for Bmw Serie 5 Touring,

GBP 1000 for Volkswagen Up,

GBP 1500 for Audi A3 Sportback,

GBP 1500 for Porsche Macan,

GBP 1500 for Bmw Z4 Roadster,

GBP 2500 for Mercedes V Class-diesel,

GBP 1500 for 5 Series,

GBP 2500 for Audi Q3 Tfsi 4x2 Incl. Gps,

GBP 1200 for Opel Insignia,

GBP 1500 for Ford Kuga,

GBP 1500 for Skoda Karoq,

GBP 1200 for Kuga Winter Tyres,

GBP 1200 for Lwb High Roof,

GBP 1200 for Transit 350l 118m3,

GBP 1500 for Renault Grand Scenic,

GBP 2500 for Bmw Serie 4 Gran Coupé Automatique,

GBP 2500 for Mercedes Eqc,

GBP 1400 for Mercedes Classe V,

GBP 1400 for Vw Caravelle,

GBP 2500 for Volvo Xc60,

GBP 2500 for Bmw X5 Xdrive Hybride-4wd,

GBP 2500 for Audi E-tron,

GBP 2500 for Porsche Panamera,

GBP 3000 for Alpine A110,

GBP 2500 for Discovery Sport,

GBP 3000 for Lamborghini Urus,

GBP 1200 for Luton Tail Lift,

USD 0 for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.8 mi from Heathrow Airport T5

1.1 mi from Heathrow Airport T1-T4

1.1 mi from Heathrow Airport

Railway Stations

13 mi from Paddington Station

14.3 mi from Victoria Station

15 mi from Euston Station

Hotels

12.2 mi from Copthorne Tara Hotel London Kensington

12.4 mi from Seraphine London Kensington Garden Hotel

12.6 mi from Millennium Gloucester Hotel London

Other Landmarks

15 mi from Trafalgar Square

15.1 mi from Big Ben

17.1 mi from Tower Of London

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 51.47967 -0.47396

Guest Reviews

Total points： 7.3 / 10 Good

Vehicle condition: 1.9
Vehicle cleanliness: 1.8
Spaciousness: 1.9
Counter staff: 1.7
Pick-up location: 1.8
Drop-off location: 1.7
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

C.Keawphu
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
ทุกอย่างดี
Read More >
I.Murphy
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent. So easy. Transfer from T2 to Hertz, counter service, the car itself and the drop off. Perfect. Will def use again
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D.Fisher
London
7.3 /10 Good
Reviewed: Sunday, December 22, 2024
They could not check the car in quickly as it was a 30 day hire. I was there for almost an hour and a half whilst their computer gave problems. They then tried to bill me one day extra at a high day rate when I actually handed it in a day early! They then corrected this but I must look at my statement next month to ensure they did not bill me extra.
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X.Zhu
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Fast and friendly service. The vehicle is in great condition.
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M.Osmond
London
6 /10 Average
Reviewed: Sunday, December 22, 2024
Waited in line for at least an hour, when we got the car we had paid for it wasn’t the cleanest inside and when my partner opened the passenger car door the handle fell of even though it was reported in the damage report we got the car should never had been given out
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Anonymous
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Overall very good experience with them
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Parth Mehta
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
With Hertz, I have always found the best car for my budget. They are very quick to process your booking and handover the keys.
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H.CHUA
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Shall recommend to friends and relatives.
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G.Khaira
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
24hrs pick and drop .. really save my whole day because I needed to drop it earlier
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Anonymous
London
5.7 /10 Average
Reviewed: Sunday, December 22, 2024
They tried to charge more for changing a new car. First they said free offer then put extra charge on it
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Ik from Galway
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good service
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H.ABDELKEREEM
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Everything was excellent
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HRGold
London
6.3 /10 Average
Reviewed: Sunday, December 22, 2024
Everything about the car was OK but we have been changed more than 50 pounds for VAT and other nonsense. Also they charged us for a full tank while the tank was half full!! Never go for herrtz again.
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Yetta Vogt
London
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The line at the London airport branch was very slow that day, and the Google navigation was inaccurate, which made me anxious when I couldn't find the drop-off point. Finally, I asked a local taxi driver and found it. The staff was nice, nothing unpleasant happened. It wasn't until my deposit was released today that I felt confident giving a fair review. 4 stars, it's okay.
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Georgia Stuart
London
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Hertz is located a bit far, but there's a shuttle bus which helps. I came from Terminal 5, the queue was short in the morning, and I got the car quickly. The service was alright, but they recommended too many things. You need to say No to everything, especially when they emphasize that fuel prices are cheaper than the market. If you ask whether you can get a refund for any leftover fuel, they say no. I almost got fooled. It's hard to return the car with an empty tank precisely. Also, after getting the car, carefully check its condition. I found a few scratches that weren't noted in the inspection report, so you need to inform them yourself.
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Renee Adolph
London
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The return process was very quick and efficient. Almost ended up getting insured due to communication issues when picking up the car, but overall satisfied!
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Madeline Surrey
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
After about a 20-minute bus ride from the airport, you reach the counter which is manned by just two people, making the service very slow. They try to sell you extra fuel and insurance. The first invoice they gave me did not match my pre-order amount. When I asked, they said I had purchased a full tank of fuel, but I hadn't signed any agreement for that. I insisted on a correction, and they issued a new invoice that matched my pre-order. They also kept pushing for insurance, but I showed them the bottom line of the QEEQ booking form, which made them stop talking about it. Be cautious as foreigners might try to take advantage of you. Do not rush when renting a car; understand everything before signing. In the UK, they give you the keys and paperwork at the counter, and you go pick up the car yourself. Do not simply drive off after collecting the keys; instead, take a pen, inspect the car thoroughly, and mark any scratches or damages on the form. Pay special attention to the wheels because the narrow roads make them easy to scratch, and rental companies often charge for wheel damage. Take photos with your phone as proof and have the staff sign and acknowledge any pre-existing damage. When returning the car, do not just leave if they say it’s OK; ask for a receipt. In my case, I returned the car in Edinburgh, was told everything was fine, but later they charged me £85 for a scratched wheel. Thankfully, I had bought additional insurance from QEEQ.
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Quinn Dickey
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great
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Bertram Nahum
London
8 /10 Very good
Reviewed: Sunday, December 22, 2024
At the London Heathrow Airport branch, I was received by a lady who informed me that I had reserved a hybrid car (which is more expensive). I told her that was not the case. After typing on her computer, she realized she had made a mistake due to a name match. She then asked how many kilometers I planned to drive, and I responded that I thought the rental was unlimited mileage. She mentioned that based on my mileage, they could offer a discount on fuel, but I insisted on returning the car with a full tank. She then printed the documents for me to sign. I requested to verify each item and noted that there was an additional charge for super insurance, which I had already purchased through QEEQ, and it was clearly stated on the reservation not to upsell insurance. I pointed this out to her, and after some more typing, she reprinted the documents and retrieved the original ones. After picking up the car, I noticed that the inspection form indicated the car ran on diesel, but it was an Audi A3. Doubtful, I asked a security guard who politely suggested I smell the fuel tank, which confirmed gasoline. He double-checked with a colleague and confirmed that the document was incorrect. This was my first time renting from HERTZ and I hope this was just a one-time mistake.
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Morgan Tony
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The waiting time was a bit long.
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Blanche Poe
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The staff provided warm and attentive service, with a patient and responsible attitude towards customers.
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Webster Benedict
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service of Hertz was very good and patient. Although we had some trouble getting from the airport to the store, we eventually rented a satisfactory car.
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Neil Margaret
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I rented a car for two weeks this time. It was my first time renting a car in the UK. Hertz was quite reliable. I originally wanted to rent a Juke, but since there were no cars available, they upgraded me to a Mercedes directly. Returning the car was super fast. I was supposed to return it on the morning of October 12th, but I was worried the return process would be complicated, so I returned it on the evening of the 11th instead. The return process was incredibly fast. Not sure if it was because I bought full insurance. I asked if there would be any additional penalties or fees, and they said no, all done. I hope there won't be any extra charges later. Overall, I'm quite satisfied.
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Ingemar Katrine
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was excellent, the car was a 2014 model with 10,000 miles on it, clean and comfortable.
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Sabrina Salome
London
6 /10 Average
Reviewed: Sunday, December 22, 2024
Overall, I am fairly satisfied. I deliberately chose a well-known rental company, but the service was just average. Perhaps it's because I haven't experienced worse service and thus have no basis for comparison. First, the car pickup. Since my flight was delayed by almost 4 hours, after nearly 20 hours of travel, I was utterly exhausted. At the pickup point, my mind was not very clear, and since English is not my first language, the staff kept recommending a different car, saying it had more space, better condition, and the price difference was minimal. I agreed, but it turned out the total cost was almost double my original estimate. I had to insist on my original choice, and the staff was visibly unhappy. Whose fault is that? You wasted my time, and I haven't complained. Then, regarding my rental car, I was asked if I needed insurance. Didn't they see my order? Insurance is included. Seeing I had a child with me, they asked if I needed a baby seat. Of course, I did, as I had already reserved one when booking. Finally, when the pickup list was printed, I noticed an extra charge of over 100 pounds for the baby seat. I clarified that the baby seat was included in my booking. The staff didn't believe me until I showed the printed order, and reluctantly they removed the charge, keeping the final cost close to my booking price with no extra fees. As for the car, the website stated it could seat 7 people with space for 2 large and 2 small suitcases. However, upon picking up the car, we realized that if we wanted to seat 7 people, there would be no room for luggage. If we wanted to carry luggage, we could only use it as a 5-seater. We were a group of five, including elderly and children, so we wanted the comfort of a 7-seater. Instead, we had to make do. Maybe it was due to our lack of understanding of the car model?! In general, there were some other minor hiccups, and it took about an hour just to pick up the car and queue. Afterwards, everything went smoothly. The car was easy to drive, the interior was practical, and the space was ample. Returning the car was also very smooth, taking only 5 minutes. The only regret is that I forgot to take a picture with the car.
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Harlan Law
London
4 /10 Average
Reviewed: Sunday, December 22, 2024
When we went to pick up the car, they didn't provide the model we booked. They claimed that the model we booked was too small and asked us to pay an extra £760 for a larger car. When we refused, they made things difficult for us and delayed us for 2 hours before finally giving us a car.
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Kim Bennett
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
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Astrid Owen
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very fast and organized
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Henry Reed
London
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Extremely dissatisfied. This rental was a disaster because my lack of understanding of local UK regulations led to the vehicle being towed by local authorities. However, Rentacar company's response was slow. It took them 10 days to retrieve the vehicle from the authorities, causing significant inconvenience and incurring almost 1000 pounds in costs during my stay in the UK. When asked why it took Hertz 10 days to get the vehicle back, they never gave a direct answer, instead offering unconvincing excuses. In summary, very disappointed. Your company did not look after the customer's interest. Poor service.
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Judith Gracie
London
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall satisfied, especially with the patient explanation of various terms when picking up the car, and the good condition of the vehicle. I filled the tank before returning the car, but upon reaching the airport location, I noticed the fuel level was slightly below full. So, I went out again to top it up. Upon my second return, the staff did not inform me or give any hints and just printed a bill (I assume). I took it and went to the airport. At the airport, I discovered an additional charge of £7.62, presumably for the fuel shortage, apart from the usual rental fee and taxes. Calling them later, I found out their service time was over (after 18:00). I don't understand this practice, and maybe the staff was careless, but I am not satisfied with this outcome.
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Dave Will
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great, good service.
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Andrew Robinson
London
4 /10 Average
Reviewed: Sunday, December 22, 2024
I clearly rented an automatic car, but was told there were none available. I had to pay significantly more to rent an automatic car, which felt very unfair.
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Zora Josh
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was good, but the location is a bit far. Even with the airport shuttle, it's still a distance.
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Dale Clapham
London
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Price increased last minute! Reserved car not available!
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Saxon Dulles
London
4 /10 Average
Reviewed: Sunday, December 22, 2024
The waiting time was within an hour. Not short.
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Rupert Sophy
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very friendly
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Clark House
London
6 /10 Average
Reviewed: Sunday, December 22, 2024
Okay
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Zona Sheridan
London
6 /10 Average
Reviewed: Sunday, December 22, 2024
It's advisable to buy car insurance when you rent the car, as it is more expensive if you purchase it upon picking up the car in London. Also, it's not recommended to buy fuel when picking up the car (80 pounds) unless you are only driving in London, as fuel is cheaper outside of London.
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Vicky Donne
London
2 /10 Poor
Reviewed: Sunday, December 22, 2024
I booked a Mercedes, but they gave me an Audi, claiming it was the same type. When I asked for the Mercedes I booked, Hertz said I'd need to pay more! Isn't your claim of 'same type' contradictory?
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Liz Louise
London
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The queue was very long.
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Norma Gibbon
London
6 /10 Average
Reviewed: Sunday, December 22, 2024
1. The attitude towards orders via Zuzuche is indifferent; 2. Child booster seat was estimated at 30 pounds by Zuzuche, but the actual charge was 70 pounds. Zuzuche can't confirm the price of additional items, but you can book a seat for 30 pounds through the Hertz website.
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Amanda Veblen
London
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Booked for 9:30 AM pickup, ended up waiting over an hour to get the car.
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Aurora Rhodes
London
6 /10 Average
Reviewed: Sunday, December 22, 2024
The staff at the airport rental store were very polite, and because it was early in the morning, there was no queue.
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Theodore MacAdam
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was average. When customers encounter problems, the resolution speed by the relevant departments is very slow.
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Bess Ralph
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was average. When customers encounter problems, it takes a very long time for the relevant departments to resolve them.
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Dylan Aldridge
London
6 /10 Average
Reviewed: Sunday, December 22, 2024
At pickup, they said no cars in the same category were available, we had to upgrade. If not, we would have to wait for four hours, but I arrived at 8 PM, so I had to upgrade and ended up paying an additional £1000 for the 16 days.
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Phyllis Morgan
London
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Booked a Volkswagen Caddy medium MPV, but the car provided was in very poor condition, and the last row of seats couldn't be folded down. They then offered a Ford Galaxy for an additional £250, claiming it was a different class of vehicle. Due to time constraints, I signed the agreement, but later discovered that both cars belong to the same category. This is a hidden trap, be cautious.
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Humphrey Birrell
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I am very satisfied with Hertz's service.
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Nora Keats
London
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Never choose this company. Originally booked a car for £1005, but they claimed there were no cars available and switched to a model that cost £1083. Upon returning the car, they unjustly charged an additional £517. They also charged £224 for a small scratch that was already there (I had noted it but didn't take a photo). I've never encountered such a company in all my years renting cars abroad... It's like robbery.
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Mary Giles
London
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Huge scam!!!! They said there were no issues when I returned the car, but when I got back home, I received a damage fine, even though I had full insurance. What made me the most angry was the Hertz staff. In Edinburgh, we paid for parking but still got a fine. After returning the car, we went to the front desk to discuss how to handle it. Initially, the Hertz employee was very nice and asked us to send the ticket and our parking receipt to Hertz, promising they would handle it. But then, all of a sudden, they changed their tune and told us to pay the fine first, saying they would help us get a refund from the city council. They even made us pay the fine right there on the spot, despite us risking being late for our flight. After paying, the Hertz employee immediately became hostile and ignored us, serving other customers instead. It felt very intentional and extremely frustrating, like something out of a TV drama. When we got angry and demanded an explanation, they said it was not Hertz's responsibility and we should deal with it ourselves! Later, we realized it was a trick. By making us pay, they shifted the dispute to be between us and the Edinburgh government. To appeal the fine, we would need to provide the car owner's information, but we couldn't process it without that. Only Hertz could resolve this mistake, but to avoid hassle, they tricked us! Otherwise, they would have been charged, and we would have had to provide proof, making it a dispute between the car owner and Edinburgh's government. Sadly, when I was studying in the UK, I heard about how bad Hertz staff were, and many people preferred to choose Europcar even if it was more expensive. Now I've seen it for myself, what a terrible company. The service is extremely poor, whether picking up or returning the car! PS: We waited forty minutes for the Hertz shuttle at the airport!
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Hiram Gresham
London
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Irresponsible, they gave me a car with more than 20 scratches and refused to replace it, saying this is the car.
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Edith Henry
London
6 /10 Average
Reviewed: Sunday, December 22, 2024
It was average, the service fee for handling violations is too high.
They added extra insurance charges and I don't understand why they precharged nearly £200 for fuel.
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Porter Wyclif(fe)
London
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Initially, they said the reserved model was unavailable and tried to upsell us on an upgrade. After we firmly declined, they provided the original model. Be cautious of this.
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Andrea Conrad
London
2 /10 Poor
Reviewed: Sunday, December 22, 2024
They did not notify me of the violation in time. After one day, they directly deducted the service fee and the fine without permission. This is very upsetting.
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Rex Mike
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The staff in the UK were very polite, and the return process was quick as well.
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Oswald Norris
London
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The actual car provided was different from the one in the order. I booked an Audi, but got a Skoda.
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Michelle Vincent
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
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Camille FitzGerald
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Overall service was smooth
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Florence Tennyson
London
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall service was good. The car was in excellent condition. The queuing time was a bit long; while other companies' cars arrived to pick up customers, we waited 20 minutes for their car.
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Honey Meg
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
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Annabelle Robeson
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied. It was a wonderful experience. We rented a child seat, which seemed unnecessary! The car broke down in the middle, as the battery was dead. The repair service arrived quickly. Thumbs up!
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Alston Cecillia
London
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The staff were extremely patient and responsible!
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