CAR RENTAL REVIEWS ON EUROPCAR AT LONDON CITY AIRPORT, LCY

There was a bit of a wait in line, and then we encountered some issues during pickup. After getting the car, we found more damage than what was listed, so we went back to amend the report. Fortunately, the front desk was cooperative and marked the damage on the list and signed to confirm.

They dont appear to be prepared to make clear resdy in time for orderly pick up. After droo off I realize I have my mobile phone mount/holder left in the car. No one from Europcar kind enough to inform me to pick up the item.

Took too long to get to front of que then waited 40 minutes for car to de delivered

Maryam at Europcar ( London city airport ) was extremely professional and helpful. She provided excellent customer service and made the whole process very smooth and easy. Definitely recommended.

I was grateful with the staffs as they were very nice and polite.

This is one of the best car booking site.

I arrived an hour after the time indicated. The person at the counter told me I would need to wait an additional 30 mins, because I was late. This didn't make a huge amount of sense to me as they didn't appear to be busy... Also, she clearly had all my details already but insisted on typing them all into her own system again. The car was fine. Ok condition but smelled too strongly of air freshener.

better car, 5-seater

Long queues at the counter with only 2 member of staff. Drop off no member of staff available.

Staff seemed to treat us horribly because we used this service. I had paid for full coverage through EasyRentCars but then they were trying to sell more insurance and made a big thing that I would need to cover costs and have a legal battle with EasyRentCars to get the coverage. I rented an SUV and they said they had a Seat SUV, but made us wait a long time to sort the booking and then turned up with a Vauxhall van with no explanation. Then they made excuses that they are free to replace the SUV with a van, the original lady went on a break and upon returning was surprised to see us there still (with our 5 month old baby). When I enquired about the original SUV she made the excuse that it was suddenly off to service. They really treated us horribly.

Like: The vehicle was great! It was just what we needed for 5 adults with luggage on a week exploring the UK.
Dislike: Picking the vehicle up seemed to take a very long time. Being a warm day, the other 3 adults came into the waiting room with their luggage and the lady doing our paperwork realised they were with us and said she had been going to give us a different (smaller) car but when she saw the others and their luggage, she gave us the car we had booked. I thought this was a little odd - there was a reason we had booked a large vehicle, but we were glad the others came in when they did so we didn't have to come back and do it all again! We had to drop the vehicle back after hours and had been told to drop the key in a certain place in the terminal, however the terminal had also closed and a security guard told us he was to take the key. We haven't heard anything back, so assume the key got back to the right people in the end.