ALAMO CAR RENTAL REVIEWS

연료를 사전에 구입하였는데, 다쓰고 초과분에 대하연 환불을 안해 주었음

Staff was helpful though it would be a bonus to tell how to find the electric charge port door opening button

No

Se nos entregó otro auto al solicitado, pedimos el cambio del similar y salimos con una kicks Nissan

Compramos seguro y aún así nos cobraron seguro en las oficinas de Alamo, así que deberían devolver la compra que realizamos a través de Qeeq, no se utilizó pues nos dijeron que solo funcionaba a través de reembolso.

The drop off experience was terrible. During the pick up the car was covered in mud and dust so I couldn’t identify all the scratches or repairs. It’s absolutely acceptance to ‘accuse’ the ownership of any unidentified during pick scratches on me but they showed me a poorly repaired scratch which was done by someone before and painted black paint on it and there were three more same kind of repairs were there along with it. And the Alamo or enterprise.com guy accused one of the repaired scratches on me blatantly. He was trying to say that it’s a scratch made by me at the first later I proved that it’s and it’s an old repaired scratch about 1 cm, he said I made the scratch again exactly on the 1 cm scratch which is mathematically ridiculous. After wasting 30 mins after making few calls with technical team he agree that it’s an old scratch and apologised for wasting 30 mins and causing chaos. I forgot to mention that he demanded a chemical wash for some dust and chocolate on dash board ! Later I cleaned it with some water and tissue infront of him. Moral of the story: 1. Dot accept or be careful while accepting car with must and dust 2. Always take as much as photos and videos for future evidence before taking the car.

Excellent

El coche estaba en muy buen estado, en el mostrador fue todo muy fácil,

La única pega q pongo y q aún no he conseguido descifrar (por qué la factura q me han enviado está en inglés) es q una vez devuelto el vehículo y habiendo pagado un seguro a todo riesgo, habiendo dejado el depósito al mismo nivel q lo encontré , se me ha cobrado un gasto de 61€ q no se a q corresponde ... Además de no haber sido informada por el personal de q este gasto se iba a llevar a cabo

Można śmiało polecić

Ok

Great service as always.

Great website.

Good service

Always good. Have used many times.

Nothing to report

Les personnes au telephone n ont aucune idee du deroulement a l aeroport

Car in as new condition, quick service and friendly staff member. Not pushy on extra insurance etc

Easy to use

Ja

Sehr gut

Charged 20$ for refueling, feels like too much

Very smooth pick-up process. Helpful staff at pick-up and return locations.

Right from the start of rental it was indicating need of engine oil change. The indicator on engine oil efficiency was showing 0%.

Nil

Excellent vehicle but pick-up was not without its problems. Waited nearly 30 minutes before I got to the desk. Agent was nice and friendly but booking out the car was laborious. Despite being a regular customer and having rented from them 12 days before, agent could not find my details to auto populate the rental agreement and had to do it manually. The drop down menu for UK counties was not extensive (e.g. no West Midlands or Warwickshire) and included a number of towns and cities. Paid a one way fee, which agent verbally confirmed, as car drop off was at the airport. Payment went through but unbeknown to me, agent had keyed in 10 times the fee. At least they refunded the overcharge within 24 hours of being notified!

Contacted QEEQ Customer Service regarding overcharge but process to be followed did not give me confidence that I would get a timely resolution, so went directly to Alamo.

指定していた車種(日本車)を借りることができたので、安心した。

got a lower grade car I would say! Could have paid less for the same car

Love it

Jafresi and David were very helpful and very kind. 11 out of 10 for their cooperation.

The car was new a 2025 model and the customer service guys were friendly and amazing. The drop off was literally few seconds. He looked at the car while he was approaching and then check the fuel level and only asked if I wanted the receipt printed or emailed. Thats all the time it took to drop off the car.

Qeeq has made some really good deals with the rental companies not only in terms of cheap rentals but also all inclusive deals with Full insurance on most cars. Even the upfront security deposit is also quite less compared to direct bookings. In some cars you might need to pay only $1.