CAR RENTAL REVIEWS ON ALAMO IN SEVILLA

1. The car rental process was simple: arrive, fill out paperwork, and you're done. However, it took over an hour to actually get the car. When returning the car, they didn't consider this delay and charged an extra hour. 2. The car broke down after pickup, which disrupted our travel plans and wasted time. The rental company refused any compensation, claiming there was no real loss, which is completely unreasonable.

The service attitude was okay, but the waiting time was extremely long. The first round of waiting took almost 20 minutes, and when it was finally my turn, I was told the car would take another 20 minutes to be ready. However, it took over an hour, and there wasn't even a place to sit during the wait because the Alamo rental office next to Seville train station is very small. Finally, after my strong request, they replaced the car with another one. They explained that they rarely have automatic cars and suggested I choose a manual car instead. After I accepted the manual car, I received the car smoothly.

Very quick process with car pick-up and return. Very friendly staff! Will definitely use again.

Quick booking process.

The service was good, they were patient in answering questions and didn't aggressively sell insurance.

The car was newer than the one on the website, although I didn't know the brand. It was quite new and good. Even though there was an issue in the middle, they replaced it at the store and even gave us a discount.

We arrived on time but the designated car model was not available. They offered a free upgrade which we did not accept, so we opted for a paid upgrade.

Quite satisfied. There was no queue.

ALAMO refused to let us pick up the car with just a Chinese driving license and its sworn translation in Spanish, along with the reservation and insurance documents from Zuzuche. ALAMO insisted on having an international driving permit (IDP) in addition. Zuzuche's customer service tried to help via email and phone calls, but it didn't work. Eventually, we had to switch to Hertz. During this time, there was another Chinese couple trying to pick up their car, and ALAMO staff tried to trick them into paying 1100 euros upfront. We helped them contact Zuzuche and found out that the 1100 euros was the maximum insurance deductible, but the renter needed to pay first. What a scam!

Alamo's service is terrible. According to the order, I was supposed to pick up the car at 8:00. When I arrived, they said there were no cars and I had to wait until 9:30 for a car to come from the airport. Their attitude was very rude and unapologetic. I had to repeatedly communicate and negotiate with them from abroad, which was costly. At 9:20, they finally gave me a car, which had been parked right in front of the service hall all along. Additionally, they demanded extra charges in euros. My schedule was very tight, and this delay ruined my plans, causing me to miss a tourist spot. Overall, it greatly affected my mood. Stay away from Alamo.

Expect delays with Sunday morning pickups - apparently Alamo in Spain does a computer system reboot then so counter staff have to resort to semi-manual procedures.

Maria at Seville Santa Justa station was brilliant and should get a medal for counter staff service. We were upgraded and she set the GPS to English for us. In Madrid the service was fast and efficient and we were credit for the extra petrol we returned. Our only problem was the signage at Madrid Terminal 4 which was unhelpful in finding the entrance to Alamo returns.

Overall it was okay. The staff at the store communicated in English without any issue and were quite patient. However, we were a bit late, and there was a queue to pick up the car. Then they told me the reserved model was not available. Either I had to upgrade at an extra cost or wait. The upgraded model did not come with any discount, and the additional cost did not include tax. Ultimately, the final payment required an extra 21% tax, which made it much more expensive than expected.

Basically satisfied

Picked up the car at 11 PM, no queues.

The queue time was quite long, waited for half an hour due to limited availability of 7-seater cars.

Excellent

Very satisfied, the service was excellent.