ALAMO CAR RENTAL REVIEWS IN SPAIN

It's okay, no aggressive insurance upselling.

Overall good, but when we arrived at the rental store, they told us they had no automatic cars left and switched us to a manual. Barcelona is full of hills, and we originally chose an automatic to make it easier. As a result, we had to start on hills all the time... My foot got sore...

Very satisfied

Very satisfied

Extremely satisfied

The staff interaction was so horrible. They try to buy an expensive car and they don't explain anything about the car or the insurance conditions

Fantastic service. Had to cut our trip short due to family issues and Clara couldn't have been more helpful at the drop off.

Didn’t have our car (estate) but were given a large SUV so had no space worries

Their service is just average. They didn't have a Volvo as promised, only a Golf. To get an Audi A3, I had to pay extra, which was very disappointing.

Unsatisfied, poor communication led to being overcharged and forced into added insurance. The car was in poor condition, the air conditioning couldn't be turned off, and it consumed a lot of oil.

Satisfied, the car has CarPlay which is very convenient.

As always, good and convenient

There was only one attendant among the three rental companies, presumably a supervisor, with an extremely arrogant attitude. Although we arrived early, we ended up waiting in line for an hour. We had a 10 o'clock appointment but only got the car and left at 11. There were about 20 people in line, and only one person handling it, which was extremely unreasonable.

very helpfull staff

Overall it was okay. The staff at the store communicated in English without any issue and were quite patient. However, we were a bit late, and there was a queue to pick up the car. Then they told me the reserved model was not available. Either I had to upgrade at an extra cost or wait. The upgraded model did not come with any discount, and the additional cost did not include tax. Ultimately, the final payment required an extra 21% tax, which made it much more expensive than expected.

Very satisfied, highly efficient.

Basically satisfied

Overall very satisfied! The staff were very friendly, and when picking up the car, they just asked if I needed additional insurance without any hard sell or hassle. The return instructions were clear, and the receiving staff were very enthusiastic and friendly.

Extremely poor attitude. I strongly advise everyone to avoid this rental company. I reserved a Volvo XC40, but received a damaged Citroen instead, which shocked me. The staff also messed up my email, preventing me from receiving any electronic documents. Repeated reminders to correct it were futile. Avoid at all costs.

Excellent