9.6 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: Pricing
Dislike: Waiting to confirm order
Read More >Roger from Hong Kong
Vancouver
9.8 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: Everything went perfectly
Read More >8.6 /10 Very good
Reviewed: Sunday, December 22, 2024
Like: No upsell. Easy process for getting and returning cars
Dislike: High mileage car (problem with dodge vehicle?), long queue
Read More >9.6 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: Good service. Got an excellent car.
Read More >9.8 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: Booked online. Speedy process on pickup and return of vehicle.
Dislike: No.
Read More >8.4 /10 Very good
Reviewed: Sunday, December 22, 2024
Like: Good service and fast picking up procedure
Dislike: Nil
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: Price paid at reservation was a much better value than other car rental choices.
Dislike: When we went to pick up the car which we had prepaid for the clerk was going to charge us an additional $200+ as a drop off charge. It was only my protest that caused her to check with her manager who waived this charge. As this was not even mentioned in the prepaid reservation I was shocked to first hear of it at pickup. This needs to be addressed in future rentals and it is an absurd charge. No one should have to pay that especially when you are quoted a specific cost for your total trip and prepay it.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The up-sell of insurance at the counter was a bit vague. Ask more questions before you make the decision.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good job all the way.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The quality and condition of the car is much better than some companies I had used in LA and Miami.
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
booked a car with baggage compartment, however, changed a hatchback, not enough rooms to put my mom's wheelchair
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Alamo is the best
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Yes far beyond my expectations
Read More >5.3 /10 Average
Reviewed: Sunday, December 22, 2024
I asked for a Nissan but they gave me a ford and the car is quite dirty
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
being hybrid car, there was very poor space for luggages
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
The counter staff tried to change the car typed and sell more insurance to us. We spent about 1hr to pick up the car. Course our plan was delay..
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Clean and new car, easy to deal with
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Entire process went smoothly. Car was new and clean. Drop-off was easy as well, we were slightly late to return the car and Alamo waived any additional charges.
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
Good service
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
All well.
They told me clearly that if any danage they will charge me 500 dollars subsequently i have to claim from other insurance company.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Easy And fast to get the car at Vancouver Airport! Car condition is good !
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Easy to find the counter at the YVR Airport. Pickup car easy and car conditions are good. Return car also easy and fast.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Overall are good !
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Efficient !
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car in great condition, great spec and exactly as booked.
Read More >J.Solano Gonzalez
Vancouver
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
El auto muy bien sin fallas
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
We booked a BMW 3 series or equivalent and ended up with a 4x4 AWD infiniti! Amazing customer service from all parties and will be using again.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The staff were excellent, driving out of the ick up area, warning light, tyre pressure low in one tyre.
NO HESITATION, different car, the BMW which I had for a week.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car was upgraded to hi end SUV. Brand new ready fully fuelled and ready to go. Was fully covered with insurance.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The car didn't match the description.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
At Orlando Airport, you can choose your own car with Alamo. However, at Vancouver Airport's Alamo, the car was pre-assigned, possibly due to the one-way rental. They gave us a Kia Sorento, which was very difficult to drive. The engine revved up to 6000 RPM during acceleration and still lacked power, much worse than a Ford EDGE. I recommend avoiding Hyundai and Kia for future rentals.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The rental company's airport location is clearly marked in the arrivals hall. The staff were very friendly. When I returned the first car with issues, they assisted me in selecting a new one and even test-drove it before handing it over.
Read More >Christine Duncan
Vancouver
6 /10 Average
Reviewed: Sunday, December 22, 2024
Attitude was good
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
High efficiency and good attitude. A lost Leica camera was picked up by the staff and returned intact. Additionally, requests for vehicle changes were readily accommodated.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very convenient.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Returning the car is easy and doesn't take long to inspect.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
The service was good, but the car didn't have basic parking sensors, which affects parking safety.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent service, very easy to find the pickup location
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The store service for both renting and returning the car is very convenient. The vehicles are new and the service is excellent.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It was fine, they didn't push additional insurance too much.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The Chevrolet Epica is quite good. We drove it daily in Vancouver and used only $20 worth of gas in three days. It's inconvenient without a car, but having one is quite nice. The only downside is that parking can be expensive.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It was my first time renting a car overseas and I had a genuinely good experience with Alamo. I initially reserved a Ford Fusion, a large car for 4 people. Perhaps they saw we had more luggage, or maybe they didn’t have our reserved model. Either way, they upgraded us for free to a Dodge 7-seater MPV. It was a new car, with only over 1100 km on it. As a result, our trip in Vancouver was very smooth and enjoyable. Alamo definitely deserves 5 stars!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Wide selection of models, relatively affordable prices, and good vehicle condition.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Simple and fast procedures, good service.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Alamo's prices are very reasonable and the counter service is very patient.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
There weren't many people in line. After completing the paperwork, a staff member will drive the car to the designated location.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Generally quite satisfied.
Read More >Leonard Clark(e)
Vancouver
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Walking distance from the airport, no long lines.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
They provide great service and reception at Vancouver Airport, Calgary Airport, and downtown Vancouver. Car pickup and drop-off are convenient and quick. Professional service. Highly recommended.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quite affordable. We upgraded the car by paying an extra thousand, getting a brand new seven-seater Dodge SUV. It's easy to handle. Including one-way rental, additional drivers, a full tank of gas, GPS navigation, full insurance, and road assistance insurance for eight days, it cost us less than 4,500.
Read More >Griselda Nathaniei
Vancouver
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was great, no upselling, the car was in good condition, and it was very close to the airport, about a 5-minute walk pushing a luggage cart from the airport.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service efficiency at the store was very high and the staff had a great attitude. The car inspection was quick when returning the vehicle!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pickup and drop-off are both very convenient
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picking up the car at Vancouver Airport was very convenient, and the process was quick. Alamo's cars are all very new and in great condition.
Read More >Ernest Montgomery
Vancouver
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car rental company manager helped us change to a suitable car because we had a lot of luggage. Very friendly service.
Read More >Lesley Chesterton
Vancouver
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Everything was great except for the sales pitch for a full tank of gas at the counter.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picking up and dropping off the car was very convenient! The car was great too!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Not bad. There are quite a few renters, so sometimes you have to wait in line.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The car pickup process was relatively smooth. The staff asked us where we were headed and, upon learning we were going to Banff, suggested we upgrade the car because the mountain roads might be challenging. In reality, there weren't many mountain roads, and they were very easy to drive on—it was easy to accidentally speed. They also asked if we needed roadside assistance insurance, but we decided we could change a tire ourselves, so we didn't add it. When we picked up the car, it seemed like we got an upgrade to a Ford Focus, which was practically new (only 5000 km driven). We were so excited about the new car that we didn't thoroughly inspect it; the windshield had a small crack. Although it didn't affect driving, we were a bit worried, especially since it rained later. We contacted the rental company and QEEQ for reassurance, and they both told us not to worry and enjoy our trip. The car return was unexpectedly smooth, taking only a 30-second inspection mainly to check the fuel tank. Overall, this company was pretty good.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Staff were very friendly and professional
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Alamo's service was good, especially a helpful young man, but the wait time was a bit long.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Relatively affordable prices
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Quite good, but there were too many people in line that morning.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The vehicle was in excellent condition.
Read More >Quentin Beerbohm
Vancouver
4 /10 Average
Reviewed: Sunday, December 22, 2024
Long queues. The service staff were not very honest.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The staff were patient and enthusiastic, and the pick-up process was smooth. The car was in good condition.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The car pickup from Vancouver airport was very slow, taking nearly an hour. They gave us a brand new car, which was in excellent condition and had driven less than 3000 kilometers without any issues. Returning the car was extremely easy. The staff had a good attitude.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The company offers excellent service and convenience. Picking up the car was easy without any requirement to upgrade the car model, and the vehicle was new. When I inquired about the car's RPM, they were very patient and experienced, providing precise guidance and reassuring us that everything was fine. The issue was resolved quickly by the second day, making the rest of the journey smooth and enjoyable. Returning the car was also quick and hassle-free. I will definitely use this company again. Don't opt for overly cheap rental companies as they can lead to unpleasant experiences. Renting and returning the car at the airport was great, especially since their working hours are long. We rented the car at around 9 PM, for two days, and returned it around 8 PM without any wasted time.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great service, convenient and fast, will come again next time.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good service with high efficiency.
Read More >Archibald Samuel
Vancouver
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The service is quite standard and the attitude is friendly.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall good, especially very convenient for returning the car. However, the provided model was not the one I booked. The staff said it was the same class, but it felt like a lower tier.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The service was excellent.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Very satisfied. The staff at the Vancouver counter were very friendly and the process was quick. We originally booked a mid-to-large SUV, a Ford Explorer, but since we were a small group, they recommended a smaller Ford Edge (we could also choose the original category, which was a black GMC, but it was older). The car was very new, only driven for over 6000 kilometers. Returning the car in Calgary was also simple and smooth; after a brief inspection, we received a confirmation slip.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
It's okay. Everything went smoothly. Nothing worth mentioning. But it's unclear how the toll charges are calculated, maybe there will be a bill later?
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car pickup location is convenient, and the staff were very patient. It only took me 10 minutes to pick up the car. When returning the car, I was in a hurry and slightly overfilled the gas tank. After I explained, they were very understanding and told me it was okay and I didn't need to pay extra. I was very touched, and the return process only took 6 minutes. The car was a local brand, had 40,000 kilometers on it, and was in good condition. Filling the tank cost about 65 CAD. The trunk was very spacious; we fit one size 28, two size 24, and one children's suitcase perfectly. I will consider this company for future self-driving trips.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The vehicle was in excellent condition! It was brand new! Very satisfied!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
When I suddenly realized that I didn't bring my driver's license from home, I was glad I had arranged for a notarized copy beforehand, as advised. The staff was responsible and called the manager to verify my documents, while reminding us to drive carefully. The car we reserved wasn't available, but we got an upgrade for an additional fee. Overall, the process was quite satisfactory. Returning the car was quick.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Both the pick-up and drop-off processes were smooth and convenient. Excellent service.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pretty good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service attitude was great, and the car I rented was a brand new GMC.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Everything was in English. Thankfully, my husband's English is decent. The instructions were very detailed, but there was still an attempt to sell insurance.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Economical and affordable
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
I had already bought full insurance, but the store still tried to sell insurance. The China Merchants Bank all-currency credit card from China uses chip and magnetic stripe encryption. Due to security issues, China Merchants Bank has stopped using the magnetic stripe function, opting for chip insertion for authorization instead. This caused issues as the rental store couldn't process the card, leading to inconvenience. I suggest they implement multiple methods like pre-authorization prompting chip card insertion or using Alipay QR codes for verification.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Got the car quickly, but the staff kept trying to sell us insurance even though we already had coverage.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very convenient, the car rental signs at the airport are also very clear!
Read More >Christine Duncan
Vancouver
4 /10 Average
Reviewed: Sunday, December 22, 2024
It was not the reserved vehicle, and there seemed to be no option to choose another. The rental company just brought a car at the scheduled time, handed over the keys, and that was it. No room for negotiation. One word: 'resigned.'
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The car was quite new, but we still had to pay extra for full coverage despite purchasing it on the rental website.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Detailed explanation of various insurance fees when picking up the car. Easy return process, and scanning the QR code to check the fuel level.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It's quite convenient since it's located right at the airport.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Located near the airport with clear signage, and the process was straightforward.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good and highly efficient.
Read More >Penelope Charley
Vancouver
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Friendly and straightforward
Read More >Sebastian Acheson
Vancouver
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The pickup and return process was very smooth. You don't need to go to the counter to return the car. You can do it directly in the parking lot, the company's staff checks the vehicle and swipes the card immediately.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The store is easy to find and there weren't many people in line that day.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Although full insurance was already purchased, they still tried to sell other insurance options, which was bothersome. Also, this year marks the 500th anniversary of the National Park with free entry. So why are they charging an additional 100 CAD for the park pass?
Read More >Mirabelle Ingersoll
Vancouver
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picked up the car at Vancouver Airport, the process was organized and efficient.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Returning the car was very convenient and the service was very nice.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
QEEQ is very user-friendly, with great attention to detail
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied with the upgrade to an 8-seater! The counter service was excellent.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
After customs and baggage claim, follow the signs out of the airport (though Alamo was not indicated). The car pickup was handled by a lady at the front desk, and it was done in twenty minutes. The car was nice.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was patient, and communication with customers was smooth. We arrived in the morning with no queues, and the process was very quick.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The same car category tends to offer the lowest price models first. They recommend paid upgrades and insurance, but provide little explanation and aren't very enthusiastic. Poor service attitude, and the pre-authorization amount on the credit card is higher than stated in the contract without informing the customer.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
I explicitly requested a Jeep Cherokee when renting, but upon arrival, was informed that only subpar Hyundai vehicles from Korea were available.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
I didn't buy extra insurance because the counter staff had a cold attitude and didn't say much. They just handed me the keys without showing me to the car. Fortunately, the staff at the rental company next door were very helpful. I initially just asked about daytime running lights, but they enthusiastically showed me how to use all the lights and where to open the trunk and refuel. When returning the car, the counter staff still had the same cold attitude, but the person who inspected the car provided excellent service.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I have rented cars several times overseas through the QEEQ website and always had a very good experience.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Easy pick-up and drop-off, a variety of cars to choose from, and new vehicle conditions!
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
When our language skills aren't very good, it's important to rely on the service quality and awareness of the rental staff. For this location, I felt the service person was just average. He was a middle-aged man who seemed eager to finish up by 6 PM. We arrived at 6 PM after getting our luggage and passing through customs, and he seemed a bit impatient. He also recommended the 'prepaid full tank option,' which we considered and agreed to, so we can't really blame him for that. Additionally, we showed him our three-year international driver's license obtained through the rental company, but he didn't recognize it and insisted on using their company's translation service. Fortunately, I had the foresight to apply for their translation service and had it printed out, which saved us a lot of trouble. Otherwise, it would have been a real mess (which made us quite unhappy and frustrated).
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The staff was incredibly efficient.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The provided NISSAN seemed better than the one booked. The car was very new, having only 300 km on it. Returning the car was also very convenient and quick.
Read More >Eleanore Ferguson
Vancouver
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quick pick-up
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
This company is very good.
Read More >Archibald Samuel
Vancouver
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good service. I don't speak English, but the front desk staff was very friendly. They used a bilingual (Chinese-English) contract on the computer for me to review patiently.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very smooth
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was very fast. We arrived early and waited for about half an hour to get the car. There were no additional charges.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
It was okay.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Good service
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Easy pick-up and drop-off
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Speechless
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Completely lacked any sense of service.
Read More >Steward Jenkin(s)
Vancouver
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Had to wait in line a bit to pick up the car. Despite the language barrier, communication went smoothly with Google Translate.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
When I rented a car on the Zuzuche website, I carefully read the site’s introduction and knew that the store would try to sell additional insurance. My English isn't very good, but the store’s service attitude was alright. Before signing the contract, the agent showed me an explanation about the extra insurance, which included a Chinese translation. However, the translation was done directly from English, and frankly, even as a native Chinese speaker, I couldn’t understand it. I asked the service agent if it was mandatory; he said yes, so I agreed. Then he printed out a contract for me to sign, and I realized it included the additional insurances mentioned on the Zuzuche website, which I originally didn’t want to buy. I told him I didn’t want any extra insurance, so he had to print a new contract for me. I booked a Chevrolet but got a Buick Excelle, similar to the car I drive at home, so it was easy to handle. However, being the first time driving abroad, I was a bit nervous. I drove around the airport area for a while, and after a few days, I felt that driving in Canada is mostly similar to driving at home. But it’s crucial to stop at intersections with a 'STOP' sign, regardless of whether there are vehicles or pedestrians. At intersections without traffic lights, you must follow the zipper merging rule. This is very important. One day, in a hurry to drop my child at school, I followed the car ahead too closely and almost crashed into a car coming from the perpendicular direction.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very Good
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Convenient and efficient.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great attitude and convenient service
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The car model provided is always smaller than expected.
Read More >Athena Zechariah
Vancouver
6 /10 Average
Reviewed: Sunday, December 22, 2024
Long queues, waited for nearly an hour.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
When picking up the car at Vancouver Airport, Alamo was the busiest rental company compared to others, with the longest queues, but everything was orderly.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied. Picked up the car at Vancouver Airport, there were 3-4 groups ahead of us.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient and quick
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
The car model I reserved was unavailable, and I was told I would get a free upgrade, but it turned out to be a Jeep Wrangler! That's a downgrade! After further discussions, I got a Ford SUV, still unsatisfied. They obviously try to take advantage of Chinese customers, even though I had already bought all the insurance, they kept pushing additional coverage. Not good.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Large company, but no opportunity to choose a car, vehicles are assigned directly.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Not bad.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Waited a long time to pick up the car. Their attitude changed immediately after I declined their insurance, but they still checked to ensure I had insurance.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The reservation was canceled, and I had to rent a car at a new rate because I am a Canadian citizen!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Fairly organized
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great service, no pressure to buy extra insurance. Much better than car rental companies in the U.S.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient and fast
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Waited in line for 40 minutes
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
They didn't provide the original car group. An additional $20 per day, excluding taxes, was required to get the original car group.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Long lines when picking up the car, more than other companies
Read More >Penelope Charley
Vancouver
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Friendly and no queues.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Terrible attitude. This was my third time renting a car overseas, and it was the worst experience. The company's female staff member had no professionalism. After failing to provide the pre-booked vehicle without a valid reason, she unilaterally changed the reserved model, pushing for a more expensive car. After I refused, she offered a low-configuration car at the original price.
Read More >Truman Colclough
Vancouver
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Waited in line for 10 minutes, no insurance upsell.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Does not accept credit cards with UnionPay logo, and even VISA is not accepted.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The international brand is trustworthy.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
No queues, very simple.
Read More >Franklin Raphael
Vancouver
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Easy to find, staff are efficient and friendly
Read More >Stephanie Smedley
Vancouver
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The queue wasn't long, there were plenty of counters
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
They were dismissive towards Chinese people, chatting with colleagues while handling matters. When finally available to process the car rental, they claimed they couldn't understand the bilingual confirmation form. Just because the Chinese characters were larger than the English ones, they insisted I read the confirmation number in English, at a slow pace. I switched to another person, who also spoke only English but was swift and efficient.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Quick service
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Average, double charge
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
I clearly booked a Grand Cherokee but got a Wrangler instead. It was really uncomfortable for five people. If I had known, I would have rented a sedan, which is more spacious and economical! The line for picking up the car was very long, but returning the car was quick.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The line was long in the morning, but the service attitude was okay and quite professional.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very smooth
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Why weren't the fees explained in advance? The price didn't match the prepaid order and there was no explanation.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The pickup location is very close to the airport exit, easy to find and convenient.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The process went smoothly. I bought insurance in advance, and the store did not push for additional purchases. However, there were no snow tires or similar equipment. Be careful when driving in snowy areas like Banff. The car was in great condition, so it was safe to drive in the snow.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The service staff were not very polite. The requested Jeep was not provided and I was randomly given another car. Upon returning the car, I had to wait a while before someone attended to me. Despite having refueled the car at the airport gas station before returning it, I was still charged extra without any explanation.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Professional service, convenient, and high cost performance.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quick and friendly
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
There was no queue at the time, and the staff was very attentive, explaining the procedures clearly.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Great service, added a bit of extra insurance.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It was quick, and there was no insurance upselling.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent car, very spacious. The service of North American car rental companies is much better than the experience in Southeast Asia.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
I hope for consistency and keeping promises.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Professional, quick pick-up and drop-off. Provided timely advice on procedures, weather, and road conditions.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Too many sales pitches, constantly pushing insurance.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
When we went to pick up the car, we had already completed the rental process and printed out the car rental order from China. However, the procedure took over 20 minutes. After paying the remaining balance and signing the documents, the agent was about to leave the counter. While organizing our documents, I realized my international driver's license translation was missing. We called the agent, but he ignored us. We searched through all possible luggage but couldn't find it. When we asked other staff members to help us locate the agent who assisted us, they informed us he had already left for the day. We insisted on reviewing the surveillance footage and finally discovered that my international driver's license translation was stuck underneath the computer keyboard. We wasted almost an hour at the pick-up location. There was no warm service, only frustration and anger!
Read More >Kevin MacPherson
Vancouver
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car was in excellent condition, very new. Communication was smooth, and picking up and returning the car at the airport was very convenient.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Customer service needs improvement
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Service is acceptable but needs improvement
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
There was only one person in line when picking up the car, so the process was quite fast. Initially, they gave me the wrong car, a Ford FLEX, which was also large but smaller than the Suburban. I estimated that the luggage space wouldn't be sufficient, so they changed it after I pointed it out. They strongly recommended the roadside assistance plan, which costs 7 CAD per day. I hadn't intended to buy it, but considering the mountain roads, I bought it for peace of mind. In the end, I didn't need to use it. When returning the car, I was charged a late fee. After disputing it, the fee was waived. Although I did return the car about ten minutes late, the staff had indicated that up to an hour would be fine, which is why I was a bit late. Next time, I'll make sure to return it on time. My agreement was to return the car with a full tank, but the gas station attendant didn't fill it completely, which wasn't really my fault as I had asked him to fill it up. Fortunately, there was no penalty.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
This is the third time I've rented a car from Alamo. It's excellent—quick and easy for both pick-up and return. Besides being affordable, they also offer an extra driver for free. Overall, this car rental company offers great value.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It's not my first time renting a car in Vancouver. I've rented from both National and Alamo before. National, possibly because of its larger size, seems more arrogant. Alamo offers warmer service and provides more detailed instructions for pickup and return.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The price was quite reasonable, and the service at the Vancouver airport counter was excellent. They even gave me a free car upgrade. The staff helped install the child seat.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picked up the car from Vancouver Airport. There are signs right outside the arrival gate, and many travelers heading to the rental car area; just follow them. There are ALAMO signs along the way too. Once in the parking lot, several rental companies share an office space. Find the appropriate counter, wait about 5 minutes, and the staff will indicate when it's your turn. Hand over the rental voucher from QEEQ, along with your credit card, passport, domestic driver's license, and translation (QEEQ offers this free service). After registration, they confirm your car type, pickup and drop-off locations, rental duration, and total cost. They might suggest adding local offerings like insurance, but since we already had full coverage from QEEQ, we declined and showed them the related notes in English. The staff didn't push further. After printing a new rental voucher and signing it, they directed us to the car. As we planned to cross the border to the USA, we proactively asked if this was allowed, and the answer was affirmative. We left the office, followed the ALAMO signs, and located the car. The entire process took less than 15 minutes - simple, efficient, and friendly service from ALAMO staff. The rental cost was 204 CAD with a 200 CAD deposit, credit card only (VISA or MasterCard).
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good, no restrictions on drivers. This company has many cars, so there's always availability.
Read More >Beverly Meredith
Vancouver
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied, especially with their accident handling ability, almost hassle-free.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
A $99 CAD refueling fee upon return is very expensive. They charged $612 CAD at pickup including a deposit, and another $423 CAD after return. I complained to Zuzuche, but no response yet.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied, will use this company again next time.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picking up and exchanging the car is extremely convenient.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The elderly gentleman was nice but a bit slow. He didn't push any sales, but the car model provided was not good. Suggest checking the parking lot first.
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