FRANCE CAR RENTAL REVIEWS

Pathetic customer service overcharging unnecessarily

Location details are very poor often

The counter staff was very helpful and explained everything thoroughly. The young man made sure we were satisfied with the car before completing our transaction. He was pleasant and patient.

予想以上に良い車でしたが、出発したのは1時間後でした。

Did’t got a car as expectation

The Rentscape agent was kind, welcoming, and made an effort to get us a vehicle 30 minutes before our appointed time. Good marks! The agency does not accept American Express which caused us some consternation as we used this card to book on Qeeq and Amex Assurance covers rental cars in France. the vhecile was not a recent year Audi and lacked some basic "mobile pairing" features. It also was not spotless. Rentscape should update it's fleet, accept American Express and be very attentive to exterior car cleanliness.

I find Qeeq optimal. I was nervous that such a turn key solution would work. But it was seamlessly accepted. Bravo Qeeq Com. I have shared our positive experience with others!

They did not have the car I had book which was a compact SUV, they only had one very large automatic car which was too big and I did not feel comfortable driving it. I had an small accident and the tyre burst. Now I have been charged almost £4000 on my credit card for the replacement of one tyre.

Requested a manual transmission. Were given an automatic. Pick up process took so long that we took what we were given. Very disorganised - staff had no idea which car our key belonged to. Actually walked round the car park till a car opened! Long queue of customers when we came to drop car back but they kindly let us walk through & just gave the key to lady behind the desk.

Very smooth booking process although it sadly doesn’t carry through to the actual collection of the vehicle.

Honestly it all went smoothly and quickly.

will definitely book with them again!!

Tout a été très rapide pour récupérer la voiture, rien à dire de négatif. J’ai finalement obtenu un véhicule Volks Wagon qui fonctionnait très très bien. Cependant il aurait été apprécié que la voiture soit propre à l’intérieur (extérieur aussi aurait été apprécié). J’ai dû laver le pare-brise intérieur tellement il était sale et même les fenêtres des portières avant.

Tout à bien été avec votre site, ça fait 3 réservations que je fais avec vous et je vous ai même référé. J’aurais voulu encore une fois réserver avec vous pour avril 2025 (Orlando) mais vous étiez plus cher que Costco.ca

Can was great, except as all electric cars - the range decreases faster than initially stated while driving which is a bit stressful, especially on the motorway.

Price drop worked great!

the service at the counter was very kind and patient

Agent was apologetic for no gas car available we reserved.

very nice service, fast and on time. clean car, well maintained, very pleasant ride.

Tava tudo bem

The window had a chip in the middle. The windscreen wipers were dry and didn’t work well. It was very hard to drive in the rain which was pouring for 5 days! There was no windscreen wipers nozzle at all. The battery of the car for electric drive was empty

See above

Firstly, it was impossible to get ahold of anybody at the desk. My flight was going to arrive flight and it was going to be a race to make it to the Budget rental office before they closed. Qeeq couldn’t even get through to them. Secondly, the vehicle was fine on the road but there were many scratches and a fair amount of damage, many of which were not on mentioned in the pick-up report. Instead of coming out to acknowledge the discrepancies I discovered, I was told to take photos and to rely on Budget at the time of the return to trust me. In other words, lack of courtesy and professionalism. Upon the return late at night, near midnight, I had to insist that someone come out to inspect the car to take note of the damage discrepancies. Finally, I did not appreciate the attempt to upsell another vehicle for three times the amount by way of some slick and inaccurately wording. I literally had to have them repeat three times and request the bottom line cost which was the only way to get the honest straight answer.

The waiting time was as expected About 30 minutes

Easy to book extremely competitive prices I’ve downloaded the ap and intent to use it in the future

Upselling at the counter which is always annoying - apart from that good service

All good

The vehicle exceeded my expectations. The check-in service was prompt, efficient, very helpful and extremely courteous.

Worked to perfection.