The guy at pickup was in a rush... He asked me for a 1k deposit for tickets and tolls, whrn I asked about it he just told me that and I had to ask him to please explain if I'm paying for it... He was a little too unenthusiastic... I didn't like that. Other than that, the service is ok.
“The vehicle was clean and easy to use. No problems”
About Thrifty:10.0/10
Need to be more clear on the GPS device. It’s offered in the original quote so we expected to at least have an option to get one. At pick up no option was given to use a portable GPS device. Our only option was via an app on our Mobile phone device. When travelling we don’t always want to use our data roaming on our phones so a portable device is useful. Nowhere in the quote that it said it was not available. Was an issue at the start when no options given
Hidden charges (out of province fee of $50 per day / rental car insurance fee of $10 per day) plus others more than doubled the initial hire fee. Terrible & deceitful tactics designed to gauge the customer without any other option really of changing to another provider. NEVER USE AGAIN!
About QEEQ:8.0/10
Additional charges need to be more clearly stated at the time of booking.
Had to wait at the terminal as the staff had issues with entering the details of a uk license ont othe system & asked us to return to the airport in the morning to sort out. They also paid for our taxi back to our accomodation. We were then also given a free upgrade so i have no complaints about the process.
“Ensure you are booking a car with snow tyres from 1st October onwards.”
About Dollar:7.0/10
I don't know if it's Dollar or Qeeq that's to blame but one allowed us to book a car that we were then told we would not be able to hire because it didn't have snow tyres. Given our rental was covering 1st Oct onwards and it is law in the parts of Canada we were in that snow tyres are on the car from 1st Oct I think it's unacceptable to rent someone a car that isn't legally drivable. We had to pay an extra £90 at pickup that we were not anticipating. This isn't really acceptable.
The vehicle's compatibility with mobile devices and the connectivity of the associated application were unsatisfactory. Tesla's functionalities are predominantly managed through a mobile device and Avis didn't accept to add me as a driver.
“I don’t know if it is QEEQ or Thrifty that are at fault but the experience wasn’t good.”
About Thrifty:6.0/10
The quote I was given for the hire didn’t match what I was charged- I was charged more. When I queried this at pick up I was told it was probably the taxes. It clearly states on my paper work the amount I should pay at the counter and it doesn’t mention anywhere that taxes need applying. I do feel this is wrong as there was a clear list of what was and wasn’t included. Very misleading and disappointing especially as 2 weeks hire cost me more than 3 week hire from Hertz on the west coast.
About QEEQ:8.0/10
Price Drop Protector - not sure it even came into play. I do feel I’ve been charged more than I should have been.
“A distinctly average car hire experience, made easier with Qeeq”
About Thrifty:6.0/10
The staff member who gave me the vehicle was relatively unbothered about customer service and just went through the motions. Often mumbling through terms and conditions and in particular any additional damage waivers, despite me taking out a full policy through QEEQ so the thrifty policy was not needed.
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