Pick-up and drop-off were very convenient, and the process was quick. However, the car's condition was quite average. I got a C3 with a very soft chassis, making the ride bumpy, especially at high speeds. It felt unsafe, as if the wheels might fall off at any moment.
There was no staff at the airport counter, and the provided phone number was not answered. We had to ask a taxi driver to take us to the pickup location, which cost us 150 lira. Additionally, the vehicle did not match the model we ordered.
Had to wait nearly half an hour to pick up the car, but everything else was fine. Added extra insurance at pick-up, included a second driver, and upgraded the car model, which cost an additional 200+ per day. It's still better to buy full insurance in advance on QEEQ. Car replacement was very convenient, and the vehicle condition was good.
Purchased comprehensive insurance for peace of mind, but at pickup the staff mentioned that in case of an accident, they wouldn't handle it directly. Instead, I would have to pay upfront and request reimbursement from Zuzuche, and there's also a deductible. Their explanation was not reassuring at all. Contacted Zuzuche customer service, and they also mentioned the deductible. Totally confused about the whole situation, but fortunately, the trip went smoothly without any incident.
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