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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 9082450356
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 9082450356
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Alamo, Kona International Airport Car Rental

Alamo 3000+ ratings, 46 reviews

Hawaii - Hawaii Island, Hawaii, United States

8.6 / 10 Very good

Best Price Car Rentals at Kona Airport(KOA)

Last updated on: December 19, 2024

Alamo - Kona International Airport Information, Car Rental Instructions & Policies

Address

73 106 A ULEPE STREET, 73-200 KUPIPI ST, KAILUA KONA, HI, 96740

Telephone

+18449141550

Pick-up Instructions

The Alamo - Kona International Airport car rental location is in terminal

Exit baggage claim and proceed to the Shuttle Bus pick-up area. Please proceed to the Alamo counter to obtain your rental agreement and vehicle keys.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
05:15 -23:00
05:15 -23:00
05:15 -23:00
05:15 -23:00
05:15 -23:00
05:15 -23:00
05:15 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of USD 25 per day approximately.

Driver's License Requirements

There is no mandatory requirments for the driver's license holiding time from this store.

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full driver's license issued in United States

Additional Extras

To be updated

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Canada
Vehicles rented in the United States can be driven in any state in the United States. Vehicles may not be driven into Mexico. Vehicles rented in the United States can be driven into Canada, with the exception of 12 or 15 passenger vans,cargo van,luxury cars but must be returned to the United States unless Renter has pre-arranged with Provider to drop the vehicle off at one of Provider’s approved locations in Canada whereby a transborder fee may apply. Please reach to the renting location directly for details on cross-border restrictions.

Must-not:

Taking rental cars to following countries is not allowed:
Mexico
Depending on car models, bringing rental cars to below countries is not allowed:
Representative Car ModelsCountries

Suzuki Vitara

Canada

Travel into Canada is allowed for renters 25 years and older with a credit card. Renters traveling to Canada can rent the following classes: Economy through Full Size cars and Minivans Only. So the this Vehicle class CFAR, would not be able to cross into Canada. No SUV\'s are listed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

USD 200-300 for other car models.

USD 0 for Honda Step Wagon,

Fuel Policy (what does it mean)

Full to Full

Free Tank

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.2 mi from Kona Airport

65 mi from Hilo Airport

FIND ME A CHEAP RENTAL
Map view of Alamo Store Location
coordinates: 19.7351044 -156.0400163

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Guest Reviews

Total points: 8.6 / 10 Very good

  • Vehicle condition: 1.0
  • Vehicle cleanliness: 0.7
  • Spaciousness: 0.8
  • Counter staff: 1.0
  • Pick-up location: 0.8
  • Drop-off location: 0.9
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • Anonymous

    Hawaii - Hawaii Island

    7.3 /10 Good

    Reviewed: Sunday, December 22, 2024

    要望に答えてくれて、車のアップグレード対応をしてくれた。 アップグレード交渉が、英語で大変だった
    Read More >
  • Minosan

    Hawaii - Hawaii Island

    7 /10 Good

    Reviewed: Sunday, December 22, 2024

    飛行場からのバスの地図をもっと分かりやすく地図でも載せて欲しい。 申し込み後のメールが、今ひとつ分からずらい
    Read More >
  • M.Kazuki

    Hawaii - Hawaii Island

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    ミニクーパーのオープンカーを予約し楽しみにしてたのですが、当日行くとミニクーパーは無いと言われGM車かマスタングから選べとかなりショックでした。 支払い時も現地の税金など聞いてないカテゴリが追加されて1万くらい高くて丁度デポジット分くらいだったのでデポジットから引かれるかと思ったら引かれず返却時に係員に聞いても契約書通りだからと言われ時間通りに返したのに早く返したから5ドル引いとくと言われただけでした。 色々と謎が多かったでので気持ちよくはなかったです。 車の使い方など係員に聞いてもあまりわかってなく色々触りまくって自分で分かったレベルでした。 以前借りたナショナルではこんな事なかったので今回の店がダメだったのかもしれないと思いました。 車もどれも傷だらけのボコボコばかりで海外なので気にはしませんでしたが、初めて借りるのであれば衝撃だと思います。 完全に今回の選んだ店はハズレでした。
    Read More >
  • Sébastien Trosset

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Superbe et récente Jepp Wrangler. Le processus de retrait/remise était très rapide et le personnel extrêmement sympathique.
    Read More >
  • CHIHIRO

    Hawaii - Hawaii Island

    8.7 /10 Very good

    Reviewed: Sunday, December 22, 2024

    実際に借りた車はチェロキーではなく、フォード エクスプローラだった。 受付時にバウチャーを見せても、最初からやり直しみたいな感じだった。 少し値上がりということになった。 ただし、実際は荷物が多かった為、よい結果となった。
    Read More >
  • Sally Austin

    Hawaii - Hawaii Island

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    Average.
    Read More >
  • Crystal Service

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    I always choose Alamo, they're great.
    Read More >
  • Pandora Harte

    Hawaii - Hawaii Island

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    The car was a bit subpar, but everything else was great.
    Read More >
  • Clark House

    Hawaii - Hawaii Island

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    I booked a 2-door Wrangler, but the staff strongly recommended upgrading to a 4-door Wrangler for an extra $35 per day. I refused. When I went to pick up the car, they didn't have the 2-door Wrangler and gave me a free upgrade to the 4-door Wrangler. It's not sincere to push for a paid upgrade when the original car isn't available; a free upgrade would have left a much better impression. Other aspects were fine, the car's condition was acceptable, and the return process was quick with a final receipt provided.
    Read More >
  • Oliver Penn

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The car was relatively new, and both renting and returning were very convenient. The staff was patient and enthusiastic. The car was cleaned inside and out. Usually, the paperwork is done in just a few minutes after you arrive at the garage. Very convenient! A great company!
    Read More >
  • Queena Symons

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The processing efficiency was unexpectedly high.
    Read More >
  • Olivia Jeremiah

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Loyal fan of Alamo, cheap and convenient.
    Read More >
  • Lilith Cissie

    Hawaii - Hawaii Island

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    The staff's service was very enthusiastic, and the car was in excellent condition.
    Read More >
  • Joseph Pater

    Hawaii - Hawaii Island

    4 /10 Average

    Reviewed: Sunday, December 22, 2024

    At the Alamo car rental point on the Big Island, we were attended to by a female staff member. While her demeanor was consistently polite, she engaged in a somewhat intimidating manner of sales. There were three main upsells: first, the car model. She quickly realized that upselling to a larger model was impractical given our group size, so she moved on quickly. Second, the insurance. This was the most uncomfortable part for me as the website clearly states that it includes $20,000 in third party liability insurance. However, the saleswoman insisted that my reservation did not include this insurance. Instead, she claimed that if there were any third-party injuries or property damage, Alamo would only lend me $10,000 for compensation, which I would need to repay. She even mentioned that Chinese agents deceive consumers. Although I couldn't tell which side was truthful, it's clear that one must be lying. Please, clarify this matter further. She also tried to scare me with statistics about high traffic accidents and compensation amounts on the Big Island to sell me a full coverage package. Thirdly, she tried to sell me a tank of fuel, again using a scare tactic by saying the nearest gas stations to the airport are very far. However, I found a gas station quite close to the airport on my way back, and even after filling up, the fuel gauge still showed full when I returned the car.
    Read More >
  • Kyle Amelia

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The car was very new, with only over 500 miles on it. The condition was excellent.
    Read More >
  • Moses Mark

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    In Hawaii, ALAMO is better overall. They have up-to-date GPS, newer cars, and well-maintained vehicles, much better than DOLLAR!
    Read More >
  • Buck Minnie

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The service was excellent and very convenient. I paid a bit extra to upgrade from a two-door Wrangler to a four-door. Choosing a 4WD on the Big Island was definitely the right decision, the trip was very enjoyable!!!
    Read More >
  • Emma Craigie

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Good service, quick car pick-up, and new vehicles
    Read More >
  • Christopher Alsop(p)

    Hawaii - Hawaii Island

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    The service was quite good, and compared to other companies, Alamo offers decent value for money. The same model is cheaper than some well-known companies. The vehicle condition was also good. When I arrived, there was a row of cars, at least five or six to choose from freely. But usually, it's just a matter of picking the appearance and color. Haha.
    Read More >
  • Gavin Dora

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very satisfied
    Read More >
  • Herbert Jordan

    Hawaii - Hawaii Island

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    The shuttle service from the airport was great. The driver was very friendly and helped with the luggage. They even provided discount coupons. The lady at the counter was also nice. We used the discount to upgrade the vehicle, and the return process with full insurance was very fast.
    Read More >
  • Griselda Nathaniei

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The pick-up and drop-off process was smooth, and the staff were friendly and enthusiastic!
    Read More >
  • Elma Ferdinand

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    A great choice, excellent
    Read More >
  • Porter Wyclif(fe)

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The process was very quick and the location was convenient.
    Read More >
  • Roberta Walton

    Hawaii - Hawaii Island

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    The staff asked if I wanted to pay extra to upgrade the car model. I firmly refused but was still given a four-door car in the end. The practice of trying to get customers to upgrade when no two-door cars are available greatly diminishes my impression of the company.
    Read More >
  • Evangeline Den(n)is

    Hawaii - Hawaii Island

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    There are quite a lot of people, and many shuttle buses are constantly going to and from the airport.
    Read More >
  • Rock Mac-

    Hawaii - Hawaii Island

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    The car wasn't very clean and was quite old. The condition could only be described as average.
    Read More >
  • Theobald Chapman

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Picking up and returning the car was very convenient.
    Read More >
  • John Bellamy

    Hawaii - Hawaii Island

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    Operation hours 7 AM to 7 PM. Not being able to return the car by myself is very inconvenient.
    Read More >
  • Atwood Walsh

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Good service. The lady at the return point was especially enthusiastic.
    Read More >
  • Hamiltion O'Connor

    Hawaii - Hawaii Island

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    Overall it's fine, but paying fines is quite inconvenient.
    Read More >
  • Fitch Euphemia

    Hawaii - Hawaii Island

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    We arrived half an hour early that day, and they told us we had to wait until the time on the order to get the car. Then they informed us that the Jeep Wrangler we booked was not available, and we could either switch to a Dodge or wait until someone returned a car. What?! Shouldn't the rental company consider the turnover rate of their cars when placing orders? So we waited for nearly an hour and had several discussions before we finally got our car. Moreover, it felt like the staff were somewhat discriminatory towards Chinese people. Several foreigners next to us also arrived early, and they got their cars immediately with smiles, while we were treated as if we owed them money. Anyway, considering we eventually got the car, we decided to not pursue it further.
    Read More >
  • Setlla Wilcox

    Hawaii - Hawaii Island

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    Added insurance without permission. I already purchased full coverage insurance from the rental platform and told the representative I didn't need it, but they still charged me an extra $53 for roadside assistance.
    Read More >
  • Montague Dorothea

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The car was clean with great power. Pickup and drop-off were convenient. Spacious interior for 6 adults to sit comfortably. The trunk could fit four 28-inch suitcases and one 24-inch suitcase without issue.
    Read More >
  • James Whitman

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Both pickup and return were very quick
    Read More >
  • Jessica MacArthur

    Hawaii - Hawaii Island

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    The car allocated by the rental company was too small, forcing me to spend more money to switch to a Jeep Wrangler.
    Read More >
  • Amelia Joel

    Hawaii - Hawaii Island

    2 /10 Poor

    Reviewed: Sunday, December 22, 2024

    The car rental company staff was very casual when giving us the car, telling us to just pick any Jeep from a bunch. They didn't hand over a specific car with the keys, which I think is very irresponsible. The car had issues that were not noted on any form! Additionally, the car's system malfunctioned! The electronic key wouldn't open the car, and using the manual key triggered the alarm. With the help of locals, we waited for five hours for roadside assistance!
    Read More >
  • Riva Walkley

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The service was attentive and enthusiastic, basically meeting expectations, with no forced extra charges.
    Read More >
  • Jo Bessie

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    It was okay, but the line was quite long.
    Read More >
  • Cathy Whit

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very satisfied. The service was excellent and the efficiency was high. Our flight was at 6:15 AM, and the car rental office opened at 5:15 AM. We were a bit worried and even considered returning the car the day before and taking a taxi to the airport the next day. However, the staff assured us that it wouldn’t affect our schedule. As it turned out, the car rental service was very efficient.
    Read More >
  • August Bessemer

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very good
    Read More >
  • Gabriel Frances

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Great service
    Read More >
  • Vic Ezekiel

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The rental process is simple, the vehicle is in good condition, the service attitude is good, and exchanging cars is convenient.
    Read More >
  • Guy Lyly

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very satisfied
    Read More >
  • Berg Onions

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The service was quite good.
    Read More >
  • K.WATANABE

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    カウンターのスタッフがとても親切で保険についても色々と教えてもらい、とても助かりました。前回、thriftyで借りた時は、カウンターのスタッフに保険についてだまされたので、やはりちゃんとした会社で借りないとダメだと思いました
    Read More >
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