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Last updated on: May 27, 2025
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154Rental Locations
76Airport Locations
Map View of Car Rental Locations in Milan
Europcar
8.3/10
CiAO
3.3/10
NOLEGGIARE
6.8/10
Locauto
9.2/10
Sicily By Car
8.2/10
AVIS
6.4/10
Centauro
7.5/10
Felirent
8.2/10
Shouqizuche
7.1/10
italy car rent
7.6/10
DRIVALIA
7.6/10
RentSmart24
8.5/10
B-RENT
5.3/10
Rental Plus
8.8/10
Budget
6.6/10
SURPRICE RENT A CAR
5.4/10
SRC Rent Car
6.0/10
Enterprise
8.6/10
Hertz
7.7/10
Alamo
7.4/10
Liigu Mobility
6.0/10
OK Mobility
7.0/10
GOLDCAR
6.1/10
AUTOVIA
6.5/10
ecovia
6.9/10
GREEN MOTION
8.1/10
Maggiore
6.9/10
Keddy by Europcar
8.1/10
Leasys
8.8/10
OPTIMO RENT
8.0/10
Dollar
8.0/10
Target Rent Italy
8.1/10
Thrifty
6.7/10
Interrent
8.8/10
Rhodium
5.6/10
Firefly
7.3/10
autoclick
7.7/10
JOYRENT
8.0/10
Reviewed: May 30, 2025
Tuve un percance de seguridad y no tienen vehículos disponibles.
Reviewed: May 17, 2025
Great experience, I will rent a car here again next time.
Reviewed: May 15, 2025
This was my first time renting a car abroad, and the overall process was simple and smooth. Thumbs up!
Reviewed: May 27, 2025
[Experience with CIAO Car Rental: A Disappointing Car Rental Experience] As frequent travelers who often rent cars abroad (with dozens of rental experiences), this was the worst car rental experience we have encountered. Below is a summary of the issues for other travelers' reference: 1. Location and Accessibility Issues • The rental counter is not located inside the airport, requiring a long shuttle ride to reach the rental location, which wastes significant time. • Upon inquiry with other well-known car rental companies inside the airport, none had heard of this brand. • Customer service staff had difficulty communicating in English, leading to delays in finding the shuttle pick-up point. 2. Downgraded Vehicle and Condition Issues • The actual vehicle provided was significantly different from the reserved one: the reserved Citroën C3 was replaced with a smaller Lancia model. • The vehicle had performance issues: struggled on mild inclines and could only reach a maximum speed of 90 km/h even with the accelerator fully pressed. • The vehicle was in poor condition: the rear bumper had visible cracks, posing safety concerns. 3. Unreasonable Deposit Policy • A deposit of up to 600 euros was required (much higher than the industry standard). • The deposit refund mechanism lacked transparency, raising concerns about fund security. • Major rental companies often waive deposits; consumers are advised to prioritize reputable brands. 4. Security Concerns • Items were lost from inside the car, with the possibility of staff being involved. • Important Reminder: When traveling in Europe, always keep a close eye on your belongings and never let your luggage out of sight. Conclusion: This rental experience failed to meet basic standards of convenience, integrity, service quality, and safety assurance. Strongly recommend that travelers choose more reliable car rental providers.
Reviewed: February 24, 2025
1) The counter staff was very friendly and helpful. 2) The release of the deposit was immediate! 3) We booked full to full fuel tank, however it was then level to level (which I usually avoid), even though accaptable. 4) The pickup instructions were incorrect. Instructions said exit 8, while it was actually 3. The info on the pickup van was also incorrect, however we managed to get there. I would use this company again when in Milan. Overall good and happy with the service.
Reviewed: April 16, 2024
Very bad
Absolutely do not rent from this company. The car door couldn't lock, and when something was stolen, I had no idea who to contact for a claim.
They keep charging you endlessly. Even four months after returning the car, they were still sneakily charging my card. To put it simply, they don't make money from renting; they make money by stealing from your card after you return the car.
Reviewed: May 26, 2025
Good, the service was very nice. There were a few more people during car pickup. The car provided was brand new, with less than 5000 km mileage, diesel engine, and very easy to drive.
Reviewed: May 21, 2025
Didn't notice during pickup, but there were minor scratches. Was charged 200 euros for damage and 65 euros for some other fee during drop-off. Frustrating.
Reviewed: April 29, 2025
We rented from this company because it was the only one allowing cross-border travel. They charged a €96 cross-border fee but only provided a photocopy of the vehicle documents. At border crossings, some countries required the original, which led to lengthy explanations. The booking was for a 5 PM pickup, but we arrived early at around 12 PM. They didn’t allow an early pickup and asked us to wait. After waiting for three hours, they informed us the car was ready. They tried to sell us insurance but didn’t insist since we had full coverage through the rental platform. When returning the car, the front mudguard had a small white scratch, likely from another driver, and we were charged €180 for repairs. The rental location isn’t at the airport, so you have to call them to send a shuttle, which takes about 10 minutes to reach the airport.
Reviewed: April 26, 2025
This time, the actual car I got was a Ford Puma, a compact SUV that is quite common in Europe. The car was in great condition.
Reviewed: May 16, 2025
The English was a bit hard to understand due to a heavy accent, but it was still comprehensible.
Reviewed: May 15, 2025
The car rental company is okay, but their efficiency is unbelievably low.
Reviewed: May 13, 2025
Very satisfied. Insurance was recommended but not forcefully pushed. You can opt out if you don't need it.
Reviewed: April 20, 2025
The insurance is expensive, and sometimes the available cars are not complete.
Reviewed: May 19, 2025
Overall, the experience was good. The reserved Ford Focus was unavailable, and they upgraded us for free to a BYD Song SUV. There wasn't much upselling at the store when picking up the car, and the return process was smooth—they refunded the deposit and prepaid fuel fee. The only downside was probably because not many people book with them at Milan Airport. The shuttle bus doesn't run on a loop; it's dispatched based on your reservation time. Our flight arrived early, and we got our luggage quickly, but we waited 45 minutes without seeing the shuttle. Plus, there's no way to contact the store directly—you can only call customer service and wait for manual transfer. It took several attempts to reach them, but after talking to customer service, the shuttle arrived promptly. I recommend calling customer service as soon as you arrive instead of waiting aimlessly for the shuttle.
Reviewed: March 10, 2025
The rental company seemed understaffed. The same employees were handling shuttle driving, front desk tasks, and car return processing. Some staff had a negative attitude, often not responding actively to inquiries—questions had to be asked multiple times to get an answer. This wasn't just our experience; other customers waiting to pick up their cars had similar issues, with no one responding in the lobby. The first car we received hadn't been maintained; it immediately showed an engine oil change reminder upon starting. They did replace it for us quickly, but it cost us some time. Overall, if possible, it's better to choose a more renowned rental company.
Reviewed: May 22, 2025
The car rental company Felirent had very poor customer service. The front desk staff was extremely unhelpful and made the document check unnecessarily difficult, delaying my car pickup for 2 hours with an attitude as if I owed her money. The same behavior occurred during the car return. I had scheduled to return the car at 8:20 AM, arrived on time since I was in a hurry to catch my flight, but she deliberately wasted my time, making me wait 15 minutes before proceeding with the handover. Her attitude only improved when she noticed I had returned the car with at least 20 liters of extra fuel.
Reviewed: May 16, 2025
The car was not provided with a full tank of fuel, and scratches that weren't caused by me were still blamed on me. They ignored my concerns, and the €700 pre-authorization was never released, luckily I had full insurance.
Reviewed: May 13, 2025
The provided phone number was incorrect, and no one came for the pickup.
Reviewed: May 20, 2025
Overall, quite satisfied. They even gave me a free upgrade.
Reviewed: July 18, 2024
The car was very new, and the electric vehicle experience was great.
Reviewed: May 17, 2025
I was lucky to get a brand-new car at pickup. Although I had already purchased full insurance through the app, the rental company didn't recognize it and insisted on a local insurance option for 35 Euros per day. I decided not to buy it, but they still froze a deposit of 900 Euros. The return process was smooth—staff inspected the car inside and out, found no issues, and I was good to go.
Reviewed: February 9, 2025
Not bad. When picking up the car, they just informed me that I didn't purchase the insurance from their company, and if an accident occurred, the deposit would be deducted. After I mentioned I had bought full insurance through the rental platform, they didn't say much and handed over the car as usual.
Reviewed: July 7, 2024
If you haven't purchased insurance from the rental company, be sure to thoroughly inspect the car inside and out when picking it up, or you might end up paying high fees. The car I received was quite old and covered in scratches. The rental company marked over a dozen damage spots, including a large scratch on the left front bumper. I thought they had noted all the damages, and since it was easy to distinguish old damage from new, I didn't inspect further. When returning the car, the staff immediately checked the left front area and pointed out a small scratch (about 3 cm) under the bumper, clearly old damage. She claimed, 'After a month, new damage becomes old,' but I only rented the car for 5 days and it was very clean. She then insisted, 'I don't care how many days. If you can't provide a photo of the damage at pickup, you are responsible.' Damage like this near the chassis would only be found by lying on the ground and using a flashlight at pickup. It seems that only buying insurance from the rental company can avoid such likely traps. I contacted the rental platform at the return site. Customer service said it's hard to dispute such cases and advised me to advance the 200 euros for repairs and then apply for reimbursement. I paid, but it's been a month and I haven't received the reimbursement.
Reviewed: May 17, 2025
The car wasn't even mentioned. I was told to use a Chinese VISA card because I have a European driver's license. I've been renting cars for nearly 4 months, but using this company for the first time turned out to be a scam. Everyone, beware. No refunds are given. This company does not allow free cancellations, so please be cautious.
Reviewed: May 11, 2025
It was okay, but there was a bit of a language barrier, and the car model was different from what I expected.
Reviewed: April 14, 2025
It seems to be a new car rental company with reasonable prices and smooth service. The location is easy to find, and the staff are professional without unnecessary chatter or upselling. Highly recommended.
Reviewed: February 16, 2025
Very satisfied, the service attitude was excellent.
Reviewed: August 9, 2023
차량 반납 후 렌트카 회사에서 유류대에 대한 청구서가 왔습니다. 반납할때 반납 처리 직원에게 픽업,반납 사진을 보여 주었는데 청구비용이 많다고 생각 됩니다.확인부탁드립니다.그리고 보증금 결제한거에 대한 정리 확인부탁드려요.관련 사진보내겠습니다.
Reviewed: April 18, 2025
There were not enough staff, and the waiting time in line was a bit long.
Reviewed: April 10, 2025
All was good, They have many vans shuttling to the terminal, clearly noticed with the logo
Reviewed: May 14, 2025
This is a small car rental company, and one person handles everything from reception to car pickup and return inspection. The service attitude was okay, and there was no hard-selling of additional products. I booked a Volkswagen Polo but received a Toyota Yaris with over 50,000 kilometers on it. That wasn't a big deal, but the car's exterior had about ten noticeable scratches and dents, which made the initial inspection quite tedious. When returning the car, the staff discovered a new dent on the front passenger door. I checked, and indeed there was one, but I didn't hit anything during the entire trip. How this dent occurred is a mystery to me. Even after reviewing the video from the pickup, it didn't appear to have been recorded. I had no choice but to accept it and anticipate being charged over 400 euros. My advice is, if budget allows, go for a large car rental company. On my previous trip in France, I rented from Europcar, returned the car simply by leaving the keys in the drop box, and it was done. The key advantage was that their cars were newer (only around 3,000 kilometers), saving time and hassle!
Reviewed: March 5, 2025
The translator's validity period for the required documentation must not expire.
Reviewed: March 30, 2024
Al alquilar el coche no había ningún problema para hacerlo con tarjeta de debito. Cuando llegue a la ventanilla me exigieron contratar el seguro o sino no tendría coche. El seguro costó 7 veces mas que el alquiler.
Reviewed: January 24, 2024
Waited for an hour, lots of people in line. The car I booked wasn't available. Reserved an Alfa Romeo but got a Fiat instead. They didn't even have the car I selected, very misleading.
Reviewed: August 25, 2019
The staff took advantage of our hurry and didn't informed us (at all) about the refuelling fee and also they have double charged us the insurance fee although this was already purchased through easyrentcars.com
Reviewed: May 9, 2025
Everything went smoothly, and the staff had a great attitude.
Reviewed: May 6, 2025
This is the second time I've rented a car from this location, but compared to the last time, the experience was average. The car was in decent condition, and the driver quickly came to pick me up from the airport after my call. However, just as I was about to finish the rental process, the staff informed me that I must return the car in the same clean condition as when I picked it up, or they'd charge a cleaning fee. It was only about ten euros, so I paid without thinking much about it, but the more I thought about it later, the angrier I got. I've been renting cars for over ten years, and this is the first time I've encountered such a charge. Generally, unless the car is excessively dirty, no cleaning fee is charged. Be careful not to waste your money on this.
Reviewed: March 6, 2025
Here’s a polished version of your feedback for posting on a third-party website: I had a disappointing experience with RentalPlus regarding their airport pickup service at Milan Malpensa on February 29, 2025. Upon arrival, I followed the provided instructions and called their office, where a representative directed me to Arrival Gate 5 and asked me to call back for pickup. However, after reaching the designated location, my repeated calls (at least 15 attempts) went unanswered. Left without assistance, I had to arrange my own transportation via Uber to their office, costing me €30. When I arrived, their staff acknowledged the issue and suggested I reach out for a refund, but I have yet to receive any resolution. This experience was frustrating and inconvenient, and I hope RentalPlus improves their communication and reliability for future customers.
Reviewed: February 20, 2025
Average. The car rental company's service was decent, but the shuttle driver asked me for money to buy coffee. I told him I didn't have cash and could only pay digitally, but he insisted on cash.
Reviewed: February 7, 2025
The car rental service was decent. No unnecessary chatter, straight to the point, no upselling. They just asked if we needed any snow-related services. Overall, it felt good. Additionally, the shuttle driver only spoke Italian. He will ask for a parking ticket, and we had to use the app to tell him we were going to the rental location. Everything went smoothly overall. Although it may not be as polished as those large international companies, compared to other local companies I've used a few times, this one is pretty good.
Reviewed: May 4, 2025
Very satisfied with QEEQ's service. I gave four stars to the store because I was being generous. The store's service was average—they ignored my request and thought I was causing trouble. In fact, I just wanted to downgrade and switch to a different car, but they even tried to cancel my booking.
Reviewed: March 25, 2025
I originally rented a Lynk & Co, but was given a Volkswagen instead. After driving for less than an hour, the car displayed a tire pressure issue on the highway. I got out to check, found no apparent problem, and continued driving for over an hour, but the front left tire eventually went completely flat. I had no choice but to contact customer service. Later, a tow truck was called, and the costs for vehicle damage, towing, and taxes totaled over 2000 euros. I had no car to use for a day and a half. On the third day, I returned to Milan airport to pick up another car. During this process, I also lost my passport, which was eventually found at the rental counter. It turned out the Indian staff member who assisted me during the rental process had forgotten to return it. It was extremely frustrating. On the third day, when I picked up the car again, I finally retrieved my passport. They offered me a Jeep as a replacement, but the vehicle consumed a lot of fuel.
Reviewed: March 21, 2025
The car I got was good and with the winter tyres I specifically wanted. I even got tyre socks too.
Reviewed: April 27, 2025
From the moment I arrived at the rental company to return the car, I knew it was going to be trouble. The staff member, an Indian guy, took a large flashlight and started inspecting, claiming there was a scratch on the front bumper and asked me to provide the pick-up video. I said they should check their own footage, and after reviewing their video, they admitted the scratch was an old issue. Then they turned to the windshield, saying there were tiny sand marks. This is ridiculous—the car has 80,000 kilometers on it, and the video they took when handing the car over was so blurry that no damage could be discerned. Basically, if you don't buy their insurance, they'll look for reasons to charge you. I told them I had purchased comprehensive insurance on the platform and just asked them to proceed with the damage assessment and generate the bill. The staff member said it was too late to provide a quote and promised to send it via email the next morning. Four days after returning the car, there has been no update on the damage assessment. It's infuriating. I reported all these issues to Zuzuche, but they've been utterly unresponsive. They only sent a text saying I’ll be compensated about 80 yuan. What does this even cover? In conclusion, this company is nothing but fraudulent. It all boils down to the rental price being too cheap—a bait to lure you into booking, and then they push high-priced insurance or scam you on vehicle damage if you don't buy. Zuzuche, this is goodbye. Your platform is far inferior compared to others. I'm done with you.
Reviewed: February 14, 2025
The service was fine, and I met a Pakistani brother.
Reviewed: November 13, 2024
I was not happy with the return process. Maybe it’s because I have an Italian driver’s license, but picking up the car wasn’t an issue. Just firmly refuse when they try to push their insurance, and make sure your credit card has a chip. One time I didn’t have a chipped card, and they forced me to buy their insurance.
Previously, returning the car at their location had always been smooth, but this time it made me furious! The car was parked under a tree, so there were some bird droppings and leaves on it. The inspector kept saying 'too dirty, too dirty!' and told me I had to pay a cleaning fee! I asked if 5 euros would be enough, and he said it would definitely be more. I was so angry right then!
I said, isn’t it normal for the car to get dirty when driving? Don’t you clean it before handing it over to the next customer? He pointed to the dust on the car and said that kind of dirt was acceptable. I was so frustrated!
Then I took out a bottle of leftover mineral water, poured it on the car, and used some tissues to wipe it! Even the shuttle bus driver nearby couldn’t stand it. After I wiped it twice, the inspector finally said 'va bene, va bene,' meaning it was fine.
I just wanted to write this to remind everyone: pay for what you’re supposed to, but don’t give them a cent more than necessary!
Reviewed: October 5, 2024
The car rental deposit was 800 euros, and it hasn't been refunded even after a month. The insurance cost is twice the car's price.
Reviewed: October 10, 2024
I gave the service 4 stars mainly for the staff at the car return location; he was really friendly and helpful. However, the staff at the pickup location had a heavy accent in English and seemed a bit impatient. Besides, they replaced our reserved car model, but the car they provided was still relatively easy to drive.
Reviewed: August 6, 2024
Everything was very good except that the pickup location was a bit far away! The service attitude was also great!
Reviewed: August 6, 2024
Very good, the staff can speak English and are very friendly. They noticed my booking was through QEEQ and didn't try to upsell any insurance, instead explaining that if there's coverage beyond the basic insurance provided by the rental company, I should pay first and then claim through QEEQ's insurance provider. The process seems clear. During the car handover, they provided a clear explanation of the damages on the car, overall quite professional.
Reviewed: August 4, 2024
Pretty good, but Italians' English is really hard to understand.
Reviewed: December 15, 2024
Hertz, being a large company, generally provides good service at their locations. At 9 AM, there was no queue, and there were two staff members available. Although they tried to upsell insurance, you can simply decline it. They were able to fulfill my booking requests, and the staff spoke decent English. I originally booked a Fiat 500 manual, but they didn't have the car available. They first asked if I wanted to upgrade to a Fiat 500 automatic for a fee, which I declined. Eventually, they upgraded me to a compact SUV from a brand I hadn't heard of, DR., which upon research turned out to be a rebadged Chery Tiggo. Considering that I would be driving mostly in the Swiss countryside, the higher ground clearance was acceptable. The car had over 40,000 kilometers on it but was in good, clean condition. If I had been driving mainly in Italy, I would have rejected it due to the challenges of parking a vehicle of that size in urban areas.
Reviewed: December 4, 2024
Very satisfied. The pickup process was quick, and existing scratches on the vehicle were clearly marked.
Reviewed: November 11, 2024
Not bad. Upon arrival at Malpensa T1, there is a centralized car rental counter area. Alamo doesn’t have its own separate counter, sharing a storefront with a few other brands. Look for Lucamotive. Now, you take a ticket from the self-service machine at the entrance and wait for your number to be called. The process is pretty standard: once completed, they will give you a car pickup slip. Walk to the parking lot to get the car—there are two sections, so make sure to ask for directions. I booked a Skoda Octavia wagon but got a Seat Cupra instead. It's a sporty car with high-end features. On Italian highways, remember to use the “Carte” lane to pay tolls directly with a credit card. Since my departure flight was at Bergamo Airport, the address provided was completely wrong—it leads you to the terminal departure area. Unload your luggage first. Then self-drive to the correct location. Eventually, I found the return point at the airport's P3 Car Return area. Each rental company has its designated section there. Look for Lucamotive again. The staff handled the return quickly—just signed and you’re done. At the far end of the return parking lot, there's a free shuttle bus that runs roughly every 10 minutes. It takes around 10 minutes to get to the terminal.
Reviewed: October 24, 2024
The Alamo at Milan Airport is subcontracted to the local rental company Locauto. The vehicle was in great condition, and there was no pressure to buy additional insurance. However! At the counter, they initially asked if I wanted to add prepaid fuel. After asking about the price and policy and finding out there's no refund for unused fuel, I declined the prepaid fuel option and confirmed with the staff that I would return the car with a full tank. I didn’t add any extra services. But! The staff secretly added a €115 fuel charge to the contract. At the time of return, they assured me that the €500 deposit would be fully refunded and didn’t mention any additional charges! After the deduction appeared on my account, I contacted the branch. The staff admitted it was a mistake made at Milan Airport. They provided us with the rental contract and proof of the full-tank return and also marked it in the system, instructing us to request a refund via customer service. Then, I emailed customer service politely with all the evidence, but they refused to acknowledge it! They insisted that we purchased the prepaid fuel service. The situation is very clear—if they could admit their mistake and issue the refund, we could move on. But with this kind of attitude from customer service, it's obvious they're trying to scam us, so we’re prepared to fight this to the end.
Reviewed: January 26, 2025
des escrocs, n'ont jamais rendu la caution car entreprise en liquidation
Reviewed: August 25, 2024
非対人鍵なしのレンタカーと言う事を知らずに予約しました。アプリを自分の携帯にダウンロードし、その中に必要書類を登録。その後、車の所在地を写真付きで送られてくるのでその場まで自力で探し足を運び鍵を開け乗車。 有料のパーキングに駐車してあるので手続きに時間はかけない方がいい。 更に携帯操作に自信のない方はこの会社と契約しないほうがいい。 そして、レンタル中は携帯で全て操作するので充電が無くならないように気をつけなくてはいけない。 観光地の殆どの駐車場は鍵がないと預かり拒否されるので路上駐車を選択しなくてはなりません。 路上駐車はぶつけられるリスクが高く危ないので避けた方がいいと思いますが、やむを得ず駐車してかすり傷をつけられてしまいましたが720EURの請求がきました。 そしてアプリをダウンロードした携帯を車中に半日置いておくとバッテリーが上がり動かなくなります。 車内の緊急ボタンも反応しません。 車の取扱説明書や契約書等も車中にありません。 やっと連絡がとれたとしても不親切な対応でした。とても不愉快なスタッフです。値段が安いからと安易に申し込み契約をしてしまうと後からの請求額に驚きます。もうこの会社で借りようとは思いません。
Reviewed: December 18, 2024
I think the staff pushed insurance too much, and there is a ten-minute walk between the store and the parking lot for picking up the car. I booked the car for 7:30. I arrived at the store about half an hour early. After the staff explained the insurance, I said I didn’t need it. Then they refused to process my paperwork, telling me to come back at 7:30. If I wanted it processed earlier, I had to pay an extra 50 euros. This was very frustrating.
Reviewed: October 13, 2024
The pickup and drop-off process was reasonably quick, but the store front was a bit small. The signage could be more prominent.
Reviewed: August 19, 2024
Very happy. They gave us an upgrade and there were no problems with the drop off.
Reviewed: August 15, 2024
The vehicle needs engine oil maintenance, and the waiting time during rental is long. They still rented it to customers.
Reviewed: August 9, 2024
Booking early through CALL helped secure comprehensive insurance at an excellent price.
Reviewed: November 18, 2024
Yes the car was great and the rental staff were helpful
Reviewed: March 26, 2024
Very easy to find, they briefly pitched additional services but you can just decline, service was very quick.
Reviewed: November 4, 2019
the care was not in perfect condition. I also requested to pick the car one hour before the booking time and it was absolutely impossible (they asked me to pay an extra 150 euros for anticipating the time)...
Reviewed: July 21, 2024
Following the instructions given by Zuzuche for car pickup at Milan Airport was extremely frustrating. In the midst of a violent storm, there was no shuttle to pick us up. Multiple calls to the rental company went unanswered, or they promised a shuttle would arrive in ten minutes but kept us waiting for several ten-minute intervals. There were many shared shuttles to the area, but some drivers refused to take us, some were fully booked, and most ignored us after seeing the address on our rental slip. Couldn't get a rideshare, and taxis refused to go (perhaps it was too close). Bought full insurance through Zuzuche, but the counter did not recognize it (claims had to be made through Zuzuche). Because claim responsibility lay with Zuzuche, the rental company offered no help for roadside issues. Zuzuche was powerless, providing only an international road assistance number. After over ten years of renting cars abroad through Zuzuche, this trip made me realize many issues I had luckily avoided before. Future lesson: rent from an international company rather than a local one, and buy insurance from the rental company, not the platform.
Reviewed: July 21, 2024
Following the car pickup instructions provided by the rental company at Milan Airport was a nightmare. In the pouring rain, no shuttle came to pick us up. We called the rental company multiple times, but no one answered or they said a car would arrive in ten minutes, which turned into several ten-minute intervals. There were plenty of shuttles shared by other services in the airport area, but some were unwilling to take us and others were fully booked. Most drivers ignored the address on our voucher. We couldn't book a ride-share service, and taxis refused to go there (maybe because it was too close). We had purchased full insurance through the rental platform, but the rental desk wouldn't acknowledge it (claims had to be filed with the platform). Because the platform was responsible for claims, road assistance from the rental company was non-existent. The rental platform was essentially helpless, providing only an international road assistance number. Over ten years of using this rental platform for overseas trips, we lucked out by not encountering these issues previously. The major lesson here: rent from a major international company, not a local one, and buy insurance directly from the rental company, not the platform.
Reviewed: July 19, 2024
Pretty good. Driving in Italy is intense, be careful.
Reviewed: July 7, 2019
Car was almost new in perfect condition. Location wasn't obviously a car hire as looked like parking and car wash from outside. At pick up they tried hard to sell unnecessary extra insurance but I think all car hire places do this.
Reviewed: June 26, 2019
The facilities near Milan Central Station are inside a private parking lot, with no exterior sign. Hard to find. The clerk in Milan was helpful and gave us all the information we asked for. But once he brought the car, he left immediately, without checking in our presence the dents, scratches and lack of accessories in the car - and there were many. My husband went back inside to call him, and he said everything was already listed in the contract. Meanwhile, someone else came to pick up his car from the parking lot, and our car was blocking the exit. I took some photos of the exterior of the car, and we left without being able to check the contract. The car itself - a fiat cinquecento - was very worn down - 88000 km. The trunk door didn't close properly unless you tried several times. The trunk lid was missing. There weren't mats. The car wasn't properly clean - there was dog fur in the trunk. The radio antenna was missing. We dropped off the car near Malpensa Airport. The location is easy to find, at a Gas Station. When the clerk checked the defects on the car, bingo, most of them weren't listed in the contract, which had my digital signature. I showed the pictures I had made and he called his superiors. They approved it and nothing was charged. Yet, an unpleasant situation. Both the drop off and pick up were fast, though.
Reviewed: June 18, 2024
If timing is right, the whole process is very smooth. However, their working hours are from 8:00 AM and they are closed on Sundays. It might be more troublesome outside these hours.
Reviewed: June 19, 2018
Airport pick-up and drop-off.
Reviewed: July 21, 2017
Although pickup and drop-off are not at the airport, there's a shuttle service.
Reviewed: April 26, 2016
Not an airport rental company at all, no counter, had to wait 40 minutes for a pickup call to take us to a small hotel in a neighboring village which had a tiny counter.
Reviewed: July 4, 2024
Maggiore charged my credit card a month after claiming there was a scratch on the car. Then, they charged me again six months later and could not provide any proof when I contacted them.
Reviewed: July 20, 2019
We were given a car with a flat tire. Tire pressure light immediately came out 15 km after we left. We filled up the tire each morning for 3 days until it got really bad. Brought it to the Verona airport to exchange cars and they insisted the tire wasn’t flat. I told them I just filled it up 10 minutes ago so we could get there. They then charged us for another whole rental which cost more for 3 days than the original charge of a car for 7 days. I paid for two car rentals. I tried to have them think logically saying why would I drive out of the way while on vacation to exchange a car for the same thing or lesser if there wasn’t a problem. Sure enough as they argued you could see the tire got flat. They never even apologized. It was an extremely unpleasant experience
Reviewed: January 10, 2019
Terrible, this is the worst rental experience I've had abroad! Booked a BMW 2 Series, got a 1 Series instead. The car size and trunk capacity are completely different, leaving us with no space for our luggage. Their attitude was horrible, claiming they don’t have BMW 2 Series! They demanded 650 euros to switch to a Ford of the same size! It's just a scam! Downgrade the car and then charge extra. Two months after we got back, we were charged over 200 euros again. After multiple communications via the rental platform, they claimed it was for insurance. We had bought full insurance through the rental platform and explicitly declined insurance at pickup, signing no documents. They charged us on the last day before the credit card guarantee expired. Absolutely shameless and garbage service!
Reviewed: May 14, 2018
Neither good nor bad, just so-so. Waited for 30 minutes, spent another 30 minutes discussing the car model, took 1 hour to rent the car.
Reviewed: November 19, 2023
I was absolutely surprised that to rent the car I booked I would have needed two credit card. It wasn't mentioned anywhere on QEEQ.COM (the 3rd parties where I booked the car) and I had to take what I was allowed to instead of what I paid for.
Reviewed: December 20, 2021
Unfortunately Covid has affected rental business, there are less choice of cars, winter tires where not yet installed, or allocated to companies with fleet. The check in was managed by one person alone that was doing his best, but the process took long. Keddy / Europcar is till a top rental and their cars are very often in perfect conditions, as was mine. MIlan Linate has moved the parking of the rentals in a different tower and you need to get two elevetors and pass through a bridge. Not easy, and a long way to walk.
Reviewed: January 13, 2020
Absolutely terrible direction signs for drop-off in Terminal 2 (instead of Terminal 1). I did a few laps looking for a ride.
Reviewed: October 3, 2019
Le personnel Europcar de l'aéroport du Milan est très agréable et pas de tout lourd pour proposer des services additionnels etc. J'ai déjà eu des mauvaises expériences de location dans d'autres agences, mais cette fois-ci tout s'est passé à merveille. Tous les défauts de la voiture étaient signalés, cela ne m'étais jamais arrivé ! Pour le retour de la voiture il faut bien prêter attention car il y a des travaux dans le secteur.
Reviewed: August 25, 2019
Attente très longue au guichet et interminable pour sortir le véhicule du parking car véhicules garés devant et assistance de l employé débordé necessaire- plus d’une heure. sans compter trajet en bus pour le T2.Multiples rayures et dommages mais bonne qualité du véhicule. Courtoisie du personnel mais vraiment beaucoup trop long en plus en dimanche et à 11h du matin! Le plus : possibilité de retourner le véhicule au terminal
Reviewed: February 7, 2020
Buena atención en el mostrador, oficina moderna y limpia. La devolución del coche es algo complicada, poca señalización y reducido espacio para la entrega. Coche nuevo e impecable.
Reviewed: May 12, 2019
Counter staff was extremely helpful and efficient. I was in and out in not more than 5 minutes. Mary Anne was the one who attended to me and she was exceptional, nothing short of excellent. The way she helped me in completing the formalities quickly was stellar. I loved their service.
Reviewed: February 22, 2019
The service was good and the process was simple. However, they were picky about the credit card, which was annoying. The price was relatively cheap though.
Reviewed: January 18, 2023
Their actual name is AUTOVIA which is super confusing to understand you came to the correct place, no signs at the airport at all, hard to understand the schedule and where to take the parkingo shuttle.
Reviewed: January 4, 2020
Great staff! Great guys! Thank you to all the staff from the Malpensa Autovia! Grazie!! Un saluto speciale a Dottore Priolo e ai suoi amici!!!
Reviewed: November 3, 2022
Dollar was great. Car pickup was in fact handled by Hertz, which wasn't super clear when booking, but we asked around and got there. Everything went smoothly. Only caveat is they charged us a country border fee even though QEEQ communicated it was included. Other than that everything went smoothly and easily, car was as marketed and had no issues.
Reviewed: July 15, 2019
Customer service at the Milan Airport is totally poor. long waiting time for no reasons. Vehicle conditions are not the best, many miles, a lot of scratch and poorly cleaned.
Reviewed: July 2, 2019
Staff was helpful but was a little pushy on selling extras. Didn’t wait for too long.
Reviewed: August 19, 2013
I rented a GPS, and it was absolutely terrible. It never let us drive on the highway, even though I had set it to prefer highways over shorter routes. While driving properly on the highway, it would make us exit prematurely, always at toll stations, and no settings could fix this. It seemed like the default was set to a money-saving mode. This GPS made us take many detours, wasting a lot of time. On the first day, we arrived in another city at midnight because of it, and the hotel almost closed. It didn't recognize some roads and couldn't differentiate between one-way and two-way streets. The GPS was awful! Plus, it cost around 10 euros per day, which was completely not worth it and wasted our precious time and energy.
Reviewed: October 20, 2019
Было изменено место ожидания шатла, о чём нас не проинформировали.
Reviewed: August 26, 2019
I was really frustrated that on my booking it showed the car company was In the airport terminal and it was NOT. I waited AN HOUR for the company to send the shuttle service, I had to call several times each time I was told they were on their way. It was only 10 minutes away yet I waited an hour! The way back I waited half an hour for the shuttle to come. Other than that they were very good.
Reviewed: July 29, 2019
Can't charge someone an extra when there is no documentation about it at the time of rental! Not in my contract and no mention of it before. Still waiting for a refund!!
Reviewed: October 4, 2019
It was difficult to find interact desk... should be made clear it is GoldCar
Reviewed: June 19, 2019
Upon picking up the car I was advised I needed to pay 1000 euros deposit vis a credit card, which I do not have, so instead I was compelled to pay 130 euros for fully comp insurance that I did not want, meaning my great deal was in fact, terrible. The staff were rude and the car was downgraded from the reserved 'Golf or similar'
Reviewed: September 17, 2019
It was very terrible service. 1. No rhodium - it is goldcar now. 2. Car was not ready - dirty, and with tire problems. 3. Same tech guy add air into tire, but in the road I should to find the tire shop to fix that problem my self - they did not have other car with automatic transition in normal condition for me. What if could be happen car accident, because off tires problem?
Reviewed: September 12, 2019
We never got our rental car since Rhodium sold it over to Goldcar company and Goldcar said they dont have car for us and we should call Rhodium and when we called Rhodium they never picked up the call. With long flight and a small baby with us it was horrible time at the airport.
Reviewed: September 12, 2019
The car was as requested, a few little scratches but overall very good. The counter staff on pick up and drop off were excellent. The sales counter staff however weren’t are letting you down. Poorly signed Rhodium branding within Goldcar signage isn’t easy to spot. The sales counter staff were then too pushy over insurances that I already had. Oh and thanks for offering me insurance initially at €230 then reducing this to €180 when I turned it down the first time, that really is just unprofessional and takes me for a fool. Once I had turned down the insurance I was treat like an inconvenience and moved on quickly without a lot of instruction on what to do next. Very poor
Reviewed: August 19, 2019
After walking some distance from the terminal with 3 young children to collect my car I arrived at the service desk. there were two people om the desk for four rental companies. It was unclear where to queue so as only one customer was being served i showed the other person my agreement to be told know you must queue behind this person as this is the line for firefly. The person in front was having trouble with their credit card authorisation. when i finally got to the front a gentleman came and stood behind me. I was then rudely asked to step to one side as the customer had already been served and the desk clerk wanted to know what the issue was. He then informed her that the car that the damaged she had marked on the car was incorrect and in fact there was far more damage and he wanted this noted and signed for not that i can blame him but i thought to myself surely he could of sorted this after myself had been served as i had three young children with me. Finally got served and was offered a choice of 3 cars Nissan Duke, Volkswagen Golf, Fiat 500 crossover. None of these were the full size car that was advertised as a ford fusion. I had two large suit cases with me and asked well what has the most boot space. The desk clerk couldn't tell me so asked another colleague who advise the golf would be the best option. They also tried to upsell me the full package insurance but i showed them i had purchased full access insurance in the UK. i was given directions to take the lift up and my car would be located in the hertz lot just outside the lift. This was not the case and i had to trudge through different lots trying to find this. To say it reminded me of a scene from trains, planes, and automobiles is an under statement. I also noticed far more scratches, bumps, and dings on the car than were indicated but was told just to take pictures if there was an issue. On returning the car i was advised there was a €159.00 Euro fee to pay something of which i was not advised.
Reviewed: February 1, 2019
The car was not ready at the scheduled time; it was reassigned upon arrival. It was dirty and had dents.
Reviewed: July 4, 2016
Typical Italian laid-back attitude, indifference, and heavily accented English! Slow and inefficient service! Also, Firefly is the only rental company at the airport without a rental counter.
Reviewed: November 30, 2018
Simple procedure, no excessive upselling of additional services.
Reviewed: June 11, 2018
The flight was delayed, and I arrived a few hours late. Even though I had paid in full, they rented the car to someone else. I ended up without a car late at night. Their English is very poor, making communication very difficult.
Reviewed: August 16, 2017
The company is okay, but I advise everyone to take a photo of the odometer when picking up the car. Also, my rental had a built-in GPS, but the staff said it didn't and made us rent one. It didn't work well, so we ended up using the car's built-in one.
Reviewed: June 18, 2017
Picking up the car was extremely inconvenient. The airport location is not inside the airport. You have to call the store after landing, and they will send a car to pick you up, which is a total waste of time. Returning the car was also problematic; we returned it at the train station, but not at the station's car rental office. Instead, we had to drive to a very small parking lot 700 meters to the north. It's easy to miss if you're not paying attention. Be sure to thoroughly inspect the car when you pick it up; their staff won't help you mark all the scratches. We found a crack in the side mirror. I would rate this company negatively!
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