There was no attempt to upsell insurance during pickup, and the service was good. The Q5 provided had over 60,000 kilometers and multiple scratches and scuffs around the car. The windshield wipers made a loud noise and should be replaced. Although the scratches were clearly marked on the rental agreement, the return staff meticulously inspected the car, seemingly looking for new damage. Fortunately, I had taken timestamped photos of every scratch during pickup, ensuring a smooth return process.
It was average. I reserved a Volkswagen Golf but was given a brand I hadn't used before. The car's condition was mediocre, it was very noisy, and there were constant maintenance reminders.
The staff at the Milan location displayed clear racial discrimination. They mocked me as soon as I entered, tossed my credit card onto the table, and refused to type my Chinese address into their own Google Maps. Instead, they made me find it myself on their outdated phone. After spending a long time locating my Chinese address and showing it to them, they still doubted that my luxurious, modern home was truly my residence. Extremely poor service overall. During my 17-day road trip in Italy, I used three different car rental companies. Europcar was excellent, but Sicily by Car at Milan MXP Airport was absolutely terrible.
It was alright. I rented a Q5, but the vehicle provided was not of the same class—it was a lower-tier small car, the domestic model Deep Blue. This had never happened before.
Overall, the vehicle was decent, but the return location entrance was hard to find. The staff service was poor. When asking for help, they mentioned it was right next door but didn't explain how to drive to the store entrance. The staff responsible for returns didn't provide assistance and asked me to scan and search on Google Maps by myself.
About QEEQ:10.0/10
Car Rental Companies AT Milan Malpensa Airport, MXP
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