The car was very new, and the electric vehicle experience was great.

They downgraded the car but didn't refund! My car was downgraded from UFAH to FFAR, and they didn't refund the difference. The vehicle had many issues, various scratches, and dents. They just told me it was mentioned in the documents, which were a mix of Italian, German, and English, making it very hard to understand. If you don't accept it, you have to give up the car, affecting your trip.

The overall service was quite good.

The car is from Europcar. The queue was very long, and the reserved car was unavailable. They swapped it with a Panda, but finally, I had to pay extra to change to a 500L.

Overall, the store's service attitude is quite good, but some details on the paperwork are not very clear. When asked, the staff were enthusiastic in their response but couldn't clarify adequately. Asking further questions made us feel like we were being especially troublesome. We specified on the online order that we wanted a Renault or a similar model, but in the end, we got a Fiat Panda. They explained that they consider all 5-door cars to be the same. Since we were not familiar with the operation, we initially didn't know how to engage the reverse gear (manual transmission). When we called the store, the customer service representative couldn't speak English and hung up (or maybe it was a poor signal, but it's unlikely). The vehicle's pre-existing damages were recorded only in writing. We took careful photos during inspection, but the staff seemed to think we were too meticulous. The car was parked directly by the side of the store on a busy street, making the inspection rushed. I might have expected to be able to inspect it in a garage... Returning the car had no major issues. We just signed off after parking, and no additional charges were mentioned. Hopefully, there won't be any later.