They downgraded the car but didn't refund! My car was downgraded from UFAH to FFAR, and they didn't refund the difference. The vehicle had many issues, various scratches, and dents. They just told me it was mentioned in the documents, which were a mix of Italian, German, and English, making it very hard to understand. If you don't accept it, you have to give up the car, affecting your trip.

The company's own insurance is expensive.

Europe agent added road assistance despite my clear refusal, even though I told them comprehensive insurance covered it. Signed without checking, my fault.

Unjustified extra charges

There was basically no customer service and no explanation of basic matters. It felt very disappointing.