CAR RENTAL REVIEWS ON ALAMO IN MILAN

After experiencing a flat tire, I contacted multiple times but the issue was not resolved.

A little bit slow but ok

Good

All the paperwork was complete, but they refused to rent to us, claiming we didn't have certification from the Italian embassy and that the translation provided by the rental company was falsified. Their attitude was terrible! Clearly, they didn't want to rent to us early at a lower rate, aiming to charge higher prices later. This is unacceptable!

Insurance is very expensive. Car was booked for 12:00 but because of some technical issue was provided only after 2 hours wait. As a compensation - free GPS was provided (pretty useless when everybody have smart phones)

Car was great. Reception staff were helpful.

The billing issues are not very clear.

The store name does not match, the staff are very unprofessional, it’s almost deserted, there are very few car models, and it’s far from the central station!

Great service

Unreasonable charges! They can charge you even after the pre-authorization period ends. When we picked up the car, they tried to charge us for an upgrade saying the original model wasn't available, but we refused. Besides pushing for insurance, there are additional charges that they insist on. Returning the car is a matter of luck as locations are hard to find. Even months after the pre-authorization ends, they can still charge your credit card with no email notification. They claim it's a fee for checking if you violated traffic rules, and explain it took a lot of effort to verify it was your violation, hence a $500 fee. This is separate from the actual fines.

Very good

I was charged by Alamo for roadside assistance service still, after I clearly stated I did not want the service. Only two days later I noticed extra charge on my credit card. So far I filed request for refund but have not heard back yet

Our initial booking was canceled without giving the reason. It would be good to have the reason why, when receiving cancelation email, instead of just sorry we had to cancel your reservation

The car rental company had a very good attitude.

At drop off the worker found a tiny scratch on the PLASTIC hubcap. It was hard to even see and now Alamo is going to charge me 140 euro. Will never use Alamo again.

Yes. It did. I am impressed. Only issue was with no Apple Car Play.

I will book again.

No queue at the T2 branch.

Pretty good.

Very satisfied

It's okay

The car had some damage to the inside of the trunk, and it was t documented before we left. (It was in the lining of the trunk that covered the spare tire). And they are trying to charge us an extra €290 for damages. We didn’t do this so fighting with Alamo’s customer service is proving to be difficult. Make sure to check everything inside and out. They’ll try and get you.

Super easy to book! Would definitely do it again.