The information to rent the car I wanted where incorrect
D.P.
Italy
Reviewed: Sun, Nov 19, 2023
About Keddy by Europcar:7.0/10
I was absolutely surprised that to rent the car I booked I would have needed two credit card. It wasn't mentioned anywhere on QEEQ.COM (the 3rd parties where I booked the car) and I had to take what I was allowed to instead of what I paid for.
Reply by Qeeq: Thank you for your review of QEEQ.
We sincerely apologize for the negative experience you had. It would be greatly appreciated if you could kindly provide us with more specific details and any relevant documents. We will promptly assist you in investigating the matter with the supplier. Thank you for your understanding and support.
Once again, we appreciate your feedback and hope to have the opportunity to serve you again in the future.
Very long pick up line at the airport which really delayed the pick up of the car. Counter was fully staffed but it too many customers at once to handle
I was fast to get to the Q and waiting time was quite short, but there were a lot of people after me.
Also they've charged me for 1 extra day (it's mistake, I've contacted support, I have a proof I was in time).
Customer service very poor when we check in and when we did the check out everything appeared good, the fuel take was full as we filled the tank before arrived, however we were charged with 12£ a few days later. I would definitely not recommend europcar.
Like: Nice and brand new car. Logic of truck s strange. Dislike: Child seat is quite overpriced. Getting a car took forever, over an hour, though there was no queue and car was prebooked.
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The information to rent the car I wanted where incorrect
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View more >Dislike: Child seat is quite overpriced. Getting a car took forever, over an hour, though there was no queue and car was prebooked.