CAR RENTAL REVIEWS ON HERTZ IN MILAN

When we arrived at the pick-up point, they said there were no cars available and asked us to go to the drop-off point to get a car. They gave us a Jeep, which broke down after a few kilometers. The rescue team came and said the car's battery was broken and advised us not to turn off the engine. When we drove back to exchange the car, they claimed we didn't refuel it and charged us 10 euros for fuel. We had scheduled to pick up the car at 10:30 AM but ended up wasting six hours, finally getting a Peugeot 2008 at 4:30 PM. Our trip to Como was ruined. At drop-off, the final charge was inexplicably higher than what was indicated on the paperwork after the second car exchange.

The overall service was excellent. They even disinfected the pen before handing it to me wrapped in tissue paper. Top-notch service attitude!

Satisfactory

Satisfied. They promote insurance but don’t enforce it, just mention it.

The service was very good.

Overall service was satisfactory.

Highly recommended! A few days ago, I rented a car to travel around Milan and planned to return it there. Later, I needed to change the return location to Rome, but didn't know how to proceed. QEEQ's assistance content seemed complicated, and time was tight, so I decided to return the car and rebook another one. When I reached the return point, the staff helped me switch directly, saving at least an hour that I would have spent going back to the office. I ended up being three minutes early to the client’s factory, which was over 300 kilometers away.

Satisfied

Dissatisfied, forced consumption, completely untrustworthy

They gave me a car with cracked rims and refused to change it, forcing additional charges.

Very professional!

Quite satisfied

Overall, it was quite good.

Very satisfied

Satisfied

Pretty good

This is a very well-regulated car rental company.

Great vehicle condition!

Terrible service, arbitrary charges, unclear explanations. I was charged an extra 30 euros for refueling service just because I returned the car with about 5% less fuel, without any prior or on-site notice. I even mentioned the fuel issue when returning the car. Additionally, there were several unexplained charges of tens of euros, which was completely unexpected.

Very satisfied. The deposit was refunded the next day without any extra charges.