Thrifty is quite efficient in their car rental process. It seems like everything is well organized, and there’s nothing particularly remarkable, but everything is under control.
Highly recommended! A few days ago, I rented a car to travel around Milan and planned to return it there. Later, I needed to change the return location to Rome, but didn't know how to proceed. QEEQ's assistance content seemed complicated, and time was tight, so I decided to return the car and rebook another one. When I reached the return point, the staff helped me switch directly, saving at least an hour that I would have spent going back to the office. I ended up being three minutes early to the client’s factory, which was over 300 kilometers away.
Hertz, being a large company, generally provides good service at their locations. At 9 AM, there was no queue, and there were two staff members available. Although they tried to upsell insurance, you can simply decline it. They were able to fulfill my booking requests, and the staff spoke decent English. I originally booked a Fiat 500 manual, but they didn't have the car available. They first asked if I wanted to upgrade to a Fiat 500 automatic for a fee, which I declined. Eventually, they upgraded me to a compact SUV from a brand I hadn't heard of, DR., which upon research turned out to be a rebadged Chery Tiggo. Considering that I would be driving mostly in the Swiss countryside, the higher ground clearance was acceptable. The car had over 40,000 kilometers on it but was in good, clean condition. If I had been driving mainly in Italy, I would have rejected it due to the challenges of parking a vehicle of that size in urban areas.
Terrible service, arbitrary charges, unclear explanations. I was charged an extra 30 euros for refueling service just because I returned the car with about 5% less fuel, without any prior or on-site notice. I even mentioned the fuel issue when returning the car. Additionally, there were several unexplained charges of tens of euros, which was completely unexpected.
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