CAR RENTAL REVIEWS ON KEDDY BY EUROPCAR IN MILAN

I was charged 36€ extra for no reason I am yet to discover, impossible to get them on the phone and rectify the problem

All fine so far

Le personnel Europcar de l'aéroport du Milan est très agréable et pas de tout lourd pour proposer des services additionnels etc. J'ai déjà eu des mauvaises expériences de location dans d'autres agences, mais cette fois-ci tout s'est passé à merveille. Tous les défauts de la voiture étaient signalés, cela ne m'étais jamais arrivé ! Pour le retour de la voiture il faut bien prêter attention car il y a des travaux dans le secteur.

I was absolutely surprised that to rent the car I booked I would have needed two credit card. It wasn't mentioned anywhere on QEEQ.COM (the 3rd parties where I booked the car) and I had to take what I was allowed to instead of what I paid for.

Attente très longue au guichet et interminable pour sortir le véhicule du parking car véhicules garés devant et assistance de l employé débordé necessaire- plus d’une heure. sans compter trajet en bus pour le T2.Multiples rayures et dommages mais bonne qualité du véhicule. Courtoisie du personnel mais vraiment beaucoup trop long en plus en dimanche et à 11h du matin! Le plus : possibilité de retourner le véhicule au terminal

Like: Car gave good mileage...it was equipped with snow chains and reflector jacket in case of any emergencies
Dislike: Car was by default set for Italian language which was little tricky to change back to english..

Absolutely terrible direction signs for drop-off in Terminal 2 (instead of Terminal 1). I did a few laps looking for a ride.

Unfortunately Covid has affected rental business, there are less choice of cars, winter tires where not yet installed, or allocated to companies with fleet. The check in was managed by one person alone that was doing his best, but the process took long. Keddy / Europcar is till a top rental and their cars are very often in perfect conditions, as was mine. MIlan Linate has moved the parking of the rentals in a different tower and you need to get two elevetors and pass through a bridge. Not easy, and a long way to walk.