Hertz - Florence Centre Information, Car Rental Instructions & Policies

The staff at Hertz in Florence were very nice, but there were a lot of people. It took about two hours to pick up the car, so next time I will go earlier.

Very dissatisfied. I clearly rented an automatic transmission car, but when I got to the store, I was told that only manual ones were available. Furthermore, for the same model, the manual version should have been cheaper, yet the price I had to pay at the store was higher than what was shown on the website. I paid 202.4 euros at the store for 2 days, whereas I had pre-booked for 3 days on the website for 177.73 euros.

Not far from the train station, easy to find.

It's okay

Not many people in line, and the service was efficient. The parking lot is right across the street. The staff are very willing to accompany you to pick up the car and provide a brief guide on its functions.

The service is very professional, and the staff are both efficient and courteous.

The staff service was excellent and their English communication was very good.

Rented the car in Florence and returned it in Rome. Checked everything when taking the car, but the staff in Rome inspected it down to the tiniest detail and blamed us for everything. Italians must be really desperate for money. Been driving for ten years and never encountered such a scam.

Unsuccessful car rental

Charged several dozen euros due to a fine, but unclear where the violation occurred. Everything else was smooth!

Friendly service

Very slow, poor service efficiency

Once the car is rented out, they don't care anymore, couldn't get any useful information from them

The process was very smooth. The booked car model was unavailable, but they upgraded us to a larger car after learning we had a lot of luggage.

Good, but the waiting time was a bit long.

Quick pick up and drop off, friendly attitude throughout

Had to wait for a bit.

The speed was okay, but the attitude was rather indifferent. They tried to upsell some insurance options, significantly increasing the budget.

Overall it was okay, but they mentioned a traffic violation that couldn't be verified. They charged an administrative fee but didn't provide any further information.

Basically satisfied, the service is good

It was quite a thrilling experience. Our Fiat 500 was rear-ended by a large truck. Fortunately, the truck had good brakes, and it was just a minor collision; only the right tail light was damaged. The truck driver seemed a bit tired at the time but was very apologetic. He helped fill out Hertz's accident form, which was a four-part document including both parties' information, the time and place of the accident, and diagrams showing the points of impact. He also called the police, who informed him that they couldn't come and advised handling it through insurance. The car was still drivable, so I proceeded to the Hertz return point. After conducting a photo and routine check-up of the vehicle, Hertz informed me that since the accident wasn't my fault, I didn't have to provide a credit card deposit for repairs. They would handle everything directly (I had purchased full insurance from QEEQ, while Hertz's supplemental insurance at the rental site was €35 per day, which is much more expensive. The advantage of Hertz's insurance is that you don’t have to pay upfront or deal with a lot of paperwork for QEEQ insurance claims). In summary, driving has its risks—not only from one's own actions but also from accidents caused by others which are hard to avoid.

Satisfied