CAR RENTAL REVIEWS ON BUDGET IN MILAN

Got charged double what I paid on the website by Budget, only found out few days after coming home. Had to make several calls before getting my money back.

Very good

Very good

Terrible service, I placed two more orders afterward and couldn't pick up the cars.

Should apply for full insurance, the price is really high when you apply at the counter. It's charge 35euro/day for full protection and if you want theft protection +10euro/day. Very expensive.

Easy to book.

Satisfied

Very satisfied

They don't have BMW. So it;s a scum. Instead they provide us Reno Scenic what died 5 times because of batter y issue. Not sure that scenic and bmw is the same class. We spend more than 2 hours in Malpenso airport location on counter just to pick up that terrible car. And as a plus car has a lot of damages

As usual easyrentcars did what they suppose to do. No issues. Only one suggestion - remove all scums from partners.

Budget is poorest rent company, I booked a Benz A class automatic car, the staff forced to accept cheap cars and said I have no options only automatic I have to accept. The staff attitude here is so bad i had never seen. They said you can wait or accept their offer. Then I wait about two hours eventually, they offered me a Audi A6 and forced me to buy a full insurance. I told them I have already purchased a full cover separate, they said I need to buy extra expensive insurance there, otherwise I can't take the car I want.

Very good

Large crowds and long queues. Despite having a reservation, we still had to queue again. Few service counters available, and several rental companies share the same counter.

Completely unsatisfactory, the car model didn't match the booking.

During the pickup process, they tried to sell extra services. Also, the car rented in winter was fitted with summer tires, which caused the car to slip and resulted in an accident.

The rental store was deceptive. My bill at the store was over 1,200 euros, whereas I had already paid more than 500 euros online. I repeatedly confirmed that I had already purchased insurance and did not need additional coverage. The store staff, however, slyly insisted that the extra 700 euros was just a deposit and would be refunded if there were no issues. When returning the car, they claimed I had used the full insurance and signed the contract, so the order was closed and nothing could be done. This is not my first time renting a car in Italy, but it’s the first time I've encountered such a deceptive mandatory insurance practice. This is commercial fraud and I'm very upset, currently negotiating with the rental platform.

El coche hacia ruido raros cuando parabas en los semáforos. Lo habían limpiado por fuera pero no por dentro.

They gave me an Audi Q2 instead of Audi A4.

It was good throughout.

No problem very friendly

Easy and nice

The booked BMW 2 Series wasn't available, and switching to a Peugeot or Fiat required an additional 15 euros per day. Changed to a Lexus UX, and the price jumped from 184 euros to 800 euros. After negotiating for a long time, lowered it to 470 euros. This was the worst car rental experience. Waited in line for 45 minutes only to find out none of the reserved cars were available. They were upgrading vehicles, and customers were not happy, leading to arguments.

Booked a BMW, got a Ford

Charged extra fees without my knowledge

We got a cat that was damaged Left side was not fixed after the accident from the previous users