Got charged double what I paid on the website by Budget, only found out few days after coming home. Had to make several calls before getting my money back.
Should apply for full insurance, the price is really high when you apply at the counter. It's charge 35euro/day for full protection and if you want theft protection +10euro/day. Very expensive.
“It was terrible. Will never more rent anything with Budget!”
About Budget:7.3/10
They don't have BMW. So it;s a scum. Instead they provide us Reno Scenic what died 5 times because of batter y issue. Not sure that scenic and bmw is the same class. We spend more than 2 hours in Malpenso airport location on counter just to pick up that terrible car. And as a plus car has a lot of damages
About QEEQ:10.0/10
As usual easyrentcars did what they suppose to do. No issues. Only one suggestion - remove all scums from partners.
I originally rented a Lynk & Co, but was given a Volkswagen instead. After driving for less than an hour, the car displayed a tire pressure issue on the highway. I got out to check, found no apparent problem, and continued driving for over an hour, but the front left tire eventually went completely flat. I had no choice but to contact customer service. Later, a tow truck was called, and the costs for vehicle damage, towing, and taxes totaled over 2000 euros. I had no car to use for a day and a half. On the third day, I returned to Milan airport to pick up another car. During this process, I also lost my passport, which was eventually found at the rental counter. It turned out the Indian staff member who assisted me during the rental process had forgotten to return it. It was extremely frustrating. On the third day, when I picked up the car again, I finally retrieved my passport. They offered me a Jeep as a replacement, but the vehicle consumed a lot of fuel.
Large crowds and long queues. Despite having a reservation, we still had to queue again. Few service counters available, and several rental companies share the same counter.
During the pickup process, they tried to sell extra services. Also, the car rented in winter was fitted with summer tires, which caused the car to slip and resulted in an accident.
The rental store was deceptive. My bill at the store was over 1,200 euros, whereas I had already paid more than 500 euros online. I repeatedly confirmed that I had already purchased insurance and did not need additional coverage. The store staff, however, slyly insisted that the extra 700 euros was just a deposit and would be refunded if there were no issues. When returning the car, they claimed I had used the full insurance and signed the contract, so the order was closed and nothing could be done. This is not my first time renting a car in Italy, but it’s the first time I've encountered such a deceptive mandatory insurance practice. This is commercial fraud and I'm very upset, currently negotiating with the rental platform.
Very satisfied. The car provided was the same model as the one I reserved, extremely pleased. No hidden charges. Customer service suggested insurance during rental but did not force me to buy it.
The rental company added insurance fees without our consent during the pickup process. Even after informing them that we didn’t need it, they took advantage of our limited language skills and still added the insurance. They didn’t communicate the type of insurance they were adding, leading to unnecessary extra expenses. Totally untrustworthy!
About QEEQ:10.0/10
Car Rental Companies AT Milan Malpensa Airport, MXP
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