This company is a scam and an absolute nightmare—everyone, avoid renting from them at all costs! I rented a car from August 10 to August 19, 2024, and had to pay a $300 deposit for possible traffic violations when picking up the car. I waited over three hours to get the vehicle under the pretext that the car was being cleaned. The car I received was not the one I originally reserved; instead, it was a Hyundai Santa Fe. On the day of return, I accidentally bumped the rear bumper while reversing. The rental company first proposed a private settlement to cover the repair with $300—without providing a receipt. After consulting with my third-party rental platform, I refused their proposition. The company then charged $500 (with a receipt) as an advance payment for repairs, promising to refund or collect additional fees based on the actual costs. From that moment, the scam began. They only produced a traffic violation ticket (around $15) and a company-issued payment note stating the repair cost was $900 and demanded another $100 from me. However, no detailed repair invoice was provided. According to rental company practices, repair costs under 600 euros are the renter’s responsibility, while costs exceeding that amount are covered by the company's insurance. They should have reimbursed me for repair expenses over 600 euros. By February 2025, the company refused to refund any part of the $800 paid, claiming that I failed to notify them of the incident immediately after it occurred. This showed their true malicious intentions—they never intended to return even the initial $300 reserved for traffic violations. This company falsely claims to be an international corporation. I sincerely urge everyone to avoid renting from this company. I've interacted with many businesses in Uzbekistan, and while they are very business-savvy, their practices are generally within reasonable limits for both parties. This company, however, can only be described as outright evil.
Renting a car was extremely slow, averaging half an hour per person. It is far worse than in the United States, where it took just 5 minutes to pick up the car!
Overall satisfactory, the store was relatively easy to find, and there was no upselling. However, it took a bit of time to locate the designated parking area when returning the car.
Low efficiency; had to wait in line for 1 hour to pick up the car, with the customer ahead taking 30 minutes to complete their process. Very slow service.
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