Everything went smoothly in the beginning, but when it came time to pick up the car, I followed the instructions to the designated parking spot for over 20 minutes only to find a different car parked there. I spent nearly half an hour searching nearby and still couldn't find the car I rented. I called the store's customer service, but they didn't speak English and hung up on me. The staff who helped me rent the car spoke English, so why couldn't they have transferred me to an English-speaking colleague? In the end, I walked another 20 minutes back to the store, only to find out the car was parked in the lot right outside the store!!
Overall satisfactory, but there are a few issues: 1. The rental fee and deposit are priced in euros, but the credit card was charged in dollars, increasing user costs. Although it's not much money, it's quite unpleasant. 2. After signing the paperwork, the car was supposed to be in the lot, but the lot staff said it wasn't there. We had to argue and wait for nearly an hour. Very dissatisfied. 3. After returning the car, I received an email about a charge for a traffic violation, but it did not specify the time, location, nature of the violation, or how it was handled. Frustrating.
The pickup and return service in Geneva was quite good. However, after the car window was smashed, the rental company provided no assistance. I had to drive over 300 kilometers in the rain to Geneva with a car that had no window. In the winter in France, with 0-degree weather :) Their phone was often unreachable. I will never use Europcar again. It’s not just bad; it's abysmally bad. Avoid at all costs!!!
O carro superou as minhas expectativas e o atendimento foi muito bom
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