In Morocco, this car rental company seems to be one of the few that doesn't push unnecessary sales. The staff may come across as a bit cold, but overall, the experience is acceptable. Cars are picked up and returned with an empty fuel tank. Make sure to request your deposit refund when returning the car.
Isn't this similar to a scam? Moroccan customs are very slow, and since I was 2 hours late picking up the car, the rental company automatically canceled my reservation. Not a single penny was refunded, so I ended up paying for a car I never even used. Consider it charity.
Speaks English, easy to communicate. The car is in good condition with only 20,000 kilometers. When picking up the car, a 14,000 AED pre-authorization was processed, and upon returning, they briefly inspected the vehicle and immediately released the pre-authorization.
The staff at the store were very welcoming, and the process was handled quickly. When the car arrived, another cheerful guy joined us for the vehicle inspection. He was very friendly and funny.
No one answered the phone when we tried to pick up the car, and we had to wait for two hours before getting the vehicle. During drop-off, their staff were not on-site, and we waited for half an hour for them to arrive, which delayed my check-in. Extremely poor service awareness and capability.
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