AUCKLAND AIRPORT CAR RENTAL REVIEWS

Topnotch easy communication. Very helpful and friendly staff.

The car was very basic

their service was fantastic and did their best to assist me resolve the issue with getting the right size vehicle at an extra cost.

I was not provided with an Outlander as originally promised. Europcar pointed out that the vehicle classification in the booking is "Small SUV" and booking and gave me a Mitsubishi ASX. I therefore had to pay an additional NZD$480 to get the Outlander. This is the first time I have had an issue with a Qeeq booking

Awesome staff and procedures. Just the car performance wasn't great

Tony could not have been more helpful and accommodating. Dealing with him was a great start to my trip. This style of service is so welcome after a long flight and in a new country.

All was great

Good customer service.

Price was good

I am happy for your service

Good

The vehicle exceded my expectation and was in very good condition and very clean. Pick up and drop off processes were very simple and fast. The staffs were also very helpfull.

Easy booking process and able to provide choices of vehicles and rental agencies.

They were very cheerful and helpful. I felt they genuinely cared for me as a client.

It was straightforward to use and the explanations and choices were clear.

Drive NZ was great

It was exactly as I expected

A lower price

BRC’s car always exceed expectations as they are such terrific value for money, clean economic and a pleasure to drive.

Booking platform performs just fine. Easy to follow.

Van was disgusting and they just ignored us when mentioned. Dont use them.

No easy to use

Usual good experience at Mode Rentals. Reliable vehicles and helpful staff.

Excellent Employee at the Auckland airport and the Wellington airport! Car was amazing!

Excellent help from employees to reschedule my pick up time!

For the price the car was good

Easy to use

Very disappointed about all the hidden costs. Extra costs to reduce the amount held as bond on your credit card. Extra costs to sort tolls. Extra costs for after hours drop off. Will never use this discounted car hire again because of this. Will go with a reputable company based at the airport that has an all inclusive price.

Very bad customer service. Rudeness and don’t care for customers. Two guys didn’t know English and one guy knew English but was so rude and lazy also don’t know what he is doing. Behaving like small kids.

The minivan was terrible in condition. We booked the pickup time in such a way that it gave us enough time to leave the airport and go to the rental car place and that pickup time happened to be "after hours" of Bargain Rental Cars and it was a different pickup location. But it so happened that our flight reached Auckland ahead of time. When we called the pickup location for the after hours office, they said to call BRC directly since it was technically not "after hours". When we called BRC, they asked us to call the "after hours location" since we had to pick up the car there only. There was some confusion which was frustrating for us and finally BRC agreed to come and pick us up from the Airport.