The car was in good condition and performs really well. Especially going on steep uphill roads. The Hybrid gave us lots of savings on fuel. That itself felt like an upgrade although it did come with some light scratches on the paintwork. Additional driver was added free of charge. Customer service is very friendly and always have a smile.
About QEEQ:10.0/10
Very reliable and informative. Love the reminders they sent to prepare for pick-up, drop off and emergency. I'd definitely book it from them again.
“Overall good experience, except for the end when returning the car.”
About Europcar:8.0/10
On vehicle return, I was told that THB6000 will be deducted because the floor mats in the car were wet. I informed that staff that there was no rain nor floor in the whole duration of my rental and the mats were not checked when the car was handed over. I raised the issue with the counter and referred to their manager who decided eventually to waive the charge, which was much appreciated. Am concerned if this could be a scam to charge extra for rental.
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