During the rental period, there was a traffic violation, and they transferred it to my name, charging a 55 AUD handling fee! Very unreasonable, as many companies don't charge this fee.
Very good service, all communication was in English. If something wasn't understood, the staff used Google Translate to help. The Kia Carnival 8-seater was excellent, and its screen could connect to Google Maps on the phone. Getting in and out of the car was slightly inconvenient.
The service was just so-so, and the car wasn't a Corolla but a small SUV I didn't recognize. It ended up being my first time driving an SUV, and it was even a right-hand drive one, which was funny since I'd only ever driven hatchbacks or sedans before. Luckily, there were no scratches or accidents.
This company is absolutely terrible! Be very cautious when choosing them! On the day we arrived, we landed in the afternoon and finished collecting our luggage by 4 PM. We called them to arrange a pickup, and they kept saying 'Got it, got it, we've sent the car.' In the end, we waited outside for almost two hours! Nobody came to pick us up, and I had to keep calling to hurry them up one by one! When we finally got the car, they told us we had been given a half tank of fuel and should return the car with the same amount. We didn't take photos because we’ve rented cars abroad many times and are accustomed to mutual agreements and trust between parties. In the end, this rental company charged me for fuel and a refueling service fee! I asked why, and they said I didn’t return the car with a full tank! Absolutely disgusting!
The staff were very nice. This is one of the few rental companies that accept 'UnionPay', which makes it an easy choice for the future. I would recommend it to others as well.
An amazing car rental experience! We needed an additional driver, and they directly added one for us without any extra charge. They even let us choose the car we preferred, which usually costs extra at other places. Their work efficiency was incredible, and there was no line at all.
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