The collaboration between well-known taxi companies and this company truly provides consumers with a great and convenient opportunity. The end result is a win-win or even triple-win situation.
The car's condition was quite average. The windows had an oily film, making the front windshield very blurry at night when it rained. The interior light was broken, and one car door was extremely difficult to open. The car roof was also dirty, likely from scratches caused by luggage. Although I added the store's WeChat account, the staff didn't speak Chinese. When we couldn't find the return location and asked for help, they just pointed out we went the wrong way and told us to keep circling without clear instructions.
The staff claimed there was a smoke smell in the car even though I don't smoke, intentionally delaying my airport departure and forcibly withholding the deposit.
Booked the basic package with no additional insurance on QEEQ, but purchased full insurance on-site. The cost was roughly the same, paying 800 Thai Baht for three days of full coverage. With full insurance, there was no mental burden, and car return was completed instantly. The only disappointing issue was that I was charged twice with a temporary authorization of 5,000 Thai Baht. Not sure if it was intentional or accidental—only noticed later through SMS. I specifically mentioned this to the counter staff during the car return.
Hertz provided excellent service. There was a staff member guiding us to pick up the car. Although the return was outside of business hours, an employee was already waiting in the parking lot. The whole process was very efficient, definitely worth using their service again.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
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