KEDDY BY EUROPCAR CAR RENTAL REVIEWS IN UNITED KINGDOM

excellent knowledgable staff at pick up

I paid extra for a SUV or similar. I got a small 5 door Kia Stoic. This is NOT a SUV, various excuses were made. Take it or leave it but no refund. Paid for was a SUV to seat Five, that would be impossible in the provided vehicle. I returned the car three days early due to there being no parking available at the Hilton Carlton nor any parking available less than a thirty minute walk to the hotel. I went to the Edinburg airport (EDI) at approximately 7.30pm, no one at the rental return area. Closed at 7.00pm. There was no indication as to where to park, I took a wild guess. I photographed the interior and exterior. I went to the airport and asked the agent what should I do, answer, where I parked should be fine and throw the keys in the drop box. Over one week later, NOTHING. No contact, no email saying return was complete, no offer of refund for several days early return, NOTHING!

I was so impressed by Rodney who assisted at Europcar. He was polite, friendly and went above and beyond. I was very happy with the upgrade he gave and made my day. Rodney is by far a credit to Europcar and will certainly be using them in the future. Nothing is too much trouble for him, thank you!

Had to wait a bit longer as the car was in the wrong bay

No price drop but I was ok with that as it was competitive

Mucha lentitud a la hora de entregarnos el coche. El hecho de tener que entregar el coche fuera de la hora de recogida en alquileres de corto tiempo es un problema porque entregarlo antes supone un perjuicio para quien lo alquila. Las alternativas no son buenas o costosas. En mi caso no tuve mas remedio que llevar mi coche al aeropuerto pagando el coste de entrega en oficina diferente Pero tengo que decir a su favor que en este momento parece que me han retirado el cargo en la tarjeta.

En la plataforma todo muy bien.

Counter staff were very efficient and helpful. Car was perfect , however the widescreen wipers were on their last legs and it was dangerous driving . These should have been seen to before left for hire

Booking was easy

Fantastic car.

Nice experience

Service efficiency is average. Returning the car in the afternoon needs improvement. The car key should be placed in a prominent location at the rental company, not handed over to airport security. After working hours, it was difficult to find the security personnel. I had to ask several people and wait a long time to find where the key was left.

The car at Keddys exceeded my expectations, the guy in the office was very efficient and pleasant. Totally nice experience. The drop off was just as pleasant.

The booking at QEEQ was very easy and efficient. Good value.

Customer service was very poor on collection. Car availability was very poor so was made to wait instead of being provided with a free available upgrade.

I had an upgrade which was great which was offered by the helpful agent,iam glad i did

Given a free upgrade very nice gesture!

Website. unlike some others . was clear and easy to navigate with no late add on's

Very disappointed in having to pay a £700 deposit

Excellent staff at the Europcar counter very friendly and helpful, processed quickly, location is good. Car was just awful I've hired and driven alot of cars and without question the Vauxhall Crossland X is the worst car I've ever driven, 3700rpm at 70mph in top gear thing was screaming, gearbox felt like it was outta Kombi, ratios are horrendous, terrible fuel economy and pretty sure it wasn't firing on all 4 cylinders.

They need DVLA share code, may be it can be specified on the web to reduce time of car pick-up

The service was satisfactory. I specifically requested a manual transmission car, but they gave me an automatic. I thought it was a free upgrade, but it ended up costing me over 3000 more.

Staff overselling upgrades and unable to process deposit due to machine error twice

It was amazing service by Waleed. The way he explained everything that was awesome and helpful. Great service, amazing experience ..

The car was as expected but the counter staff were not. They tried to push me into extra insurance. Which I didn't need and indicated I could not get the car unless I agreed to the insurance. After I contacted customer service it was resolved. Not what you need after a 12 hour flight and need to make an appointment.

Worked fine.

Car had been smoked in previously and the smell did not diminish during the entire rental period, car seats and interior very stained. This is the second occasion I have been given a car like this from this location, whilst the rental staff did explain there is nothing they can do to prevent this from occurring from other renters they do state they will charge for a clean if this does happen, this car had not been cleaned. It does seem if you book via a consolidator with Europ car rather than direct with them you won’t always be offered the best cars but that’s the cost of trying to save a few pounds against booking direct with Europ car.