The counter staff was very helpful and explained everything thoroughly. The young man made sure we were satisfied with the car before completing our transaction. He was pleasant and patient.
The rental company claimed there were no cars of the same model when picking up the car and asked for over a thousand yuan more. They reluctantly gave me a car only after I insisted on not paying extra.
Overall, very average experience. No one was there to assist with the car pickup. The order indicated pickup at T1, but the counter staff directed me to T2.
“Very good booking experience with a wide selection of vehicles to suit every want and need.”
About Keddy by Europcar:10.0/10
The car was in excellent condition. We picked it up in less than 10 minutes, and the counter staff was very helpful and clear. We had a bit of a problem to find the car in the parking area, since there were no parking bay numbers, so that could be improved, but otherwise there were no problems.
About QEEQ:10.0/10
We found QEEQ to have good selection and prices for the different types of cars on offer. The complete insurance package which could be bought when booking also gave us peace of mind and was very easy to do.
Unauthorized charge without contract terms; no mileage limit clearly stated in the contract, and the counter staff did not ask or confirm at the time, but the car rental company unilaterally charged nearly $400 after the trip.
Overall service is fine, but I can never get the reserved model. It seems like they don't have Lexus at all and they replaced it with a lower class car without changing the price, which feels unfair.
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JW
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