My first Sixt car rental experience was excellent. Communication in English went smoothly, and Fabio was very friendly. He even helped me locate a gas station when returning the car. As I approached the store, he came out immediately.
The pickup and return processes are very efficient. The credit card deposit was refunded within minutes after returning the car. The only minor issue was at the airport pickup location, where the store indicated queuing was required, but after taking a number, no one actually called the numbers. The staff were busy looking at their phones, and I only found out there was no need to queue after asking proactively.
The location is easy to find with map navigation, the car pickup process is quick, the service attitude is great, and there is no forced upselling. Highly recommended.
Avoid this company at all costs! They impose mandatory charges every time, ranging from €2 to over €10. When I told the manager the car was thoroughly clean, he increased the cleaning fee from €10 to €20. They force a cleaning fee even if the car is spotless. The manager is unprofessional and they intentionally don't provide floor mats, still charging you even if you've cleaned everything.
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