Always check tire pressure after pickup, you can pump them at any gasoline station. Repsol is my recomendation. Make sure you pay for extended insurance coverage in places like Madeira :)
Owned by Europcar (collected from the Europcar desk), so a fast and professional service (not pushy for optional extras) - couldn't have been happier & the little Fiat 500 was fun to drive. Being located in the airport at Faro made if a much faster experience than other off-site companies.
The staff had a good attitude. After presenting the car rental order, there was no obvious attempt to upsell insurance. Since I picked up the car in the morning, there were no lines, and it took about 20 minutes to complete the process.
Long wait to get the car and first representative with whom I spoke (on Sunday 29 @20:30) failed to be helpful with an issue I had related to the deposit.
About QEEQ:9.0/10
It was hard to clarify with customer care representatives if another main driver would be insured by a reservation from my account.
“They do not honor the SUPER PROTECTION with 0 EXCESS that I purchased and made me put a deposit of 8”
About Keddy by Europcar:7.3/10
LUIS PONTE was very UNPROFESSIONAL, rude and arrogant.when I dropped off the vehicle the inspection with done with a fine tooth “ per say”. It was a very very thorough inspection. MELVIN even went on his knees in front of every tire to inspect for damage HOWEVER when I picked up the vehicle he wasn’t very keen on documenting all the existing damage on the vehicle. That made me very uncomfortable as if they are looks for tho fa to charge you when you drop off the vehicle.
I got charged 95 euros to drive in Portugal.
First they charge me.
I would like some of explanation.
I told them everything was payed for,they to discuss it with the rental company.
About QEEQ:10.0/10
Like to know why I got charged 95 to drive in Portugal.
Told them everything was payed for.
They told me to discuss it with the rental company.
There was a minor issue when we rented the car. We asked the staff for an electronic toll collection device and they said they had one. We signed the contract and the staff, probably eager to get off work, didn't include it properly. When returning the car, we were almost fined for electronic toll fees. Thankfully, my child, who speaks fluent Portuguese, argued our case and pointed out the contract wasn't signed correctly. The return staff then realized it was a mistake from when we rented the car and apologized. It was resolved smoothly in the end.
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