28 Car Rental Brands at Melbourne Airport (MEL)

Reviewed: December 17, 2024

The shuttle guys in both directions were great , they ran out of space so we had to wait for the next one but it was not long at all, it was a good system

Reviewed: November 7, 2024

A bit of a wait, few people picking up vehicles

Reviewed: September 18, 2024

They are competent and have lots of car, but the shuttle service and process times need a huge lot of work. More than 2 hours to be picked up (despite booking the shuttle as per their instructions) and to get the car is just beyond ridiculous.

Reviewed: July 14, 2024

Good

Reviewed: July 5, 2024

The service is quite good.

Reviewed: December 10, 2024

The car was well below par.. as mentioned earlier, it appears it was a car that had come in for repairs and was being loaed out.

Reviewed: November 18, 2024

My vehicle was a much bigger and better car than I expected. Very comfortable and easy to drive. The only draw back was it didn’t have speed control. Very friendly helpful staff and smooth pick and drop off.

Reviewed: November 18, 2024

The car was a bit of a up grade which was unexpected but good. Staff were courteous and help full. Still waiting on my deposit return but I am sure it will come as vehicle returned in same condition as picked up and tolls or traffic infringements

Reviewed: April 27, 2024

The return of the AU$200 deposit has been slow, needs to improve efficiency!

Reviewed: April 4, 2024

The conditions of seat was really bad. All the seats had stains. They need steam cleaning or need to get seat covers change. The car seats looks really unhygienic

Reviewed: December 8, 2024

Not too happy the Insurance coverage. Had to pay additional AUD$130 as the one bought from QEEQ was not comprehensive, according to East Coast. This was not highlighted in the QEES website during booking.

Reviewed: October 18, 2024

They forced me to pay 1000 dollars as a bond. And I ve told them it is a change in terms and conditions and they told me pay insurance 150 more or 1000 dollars bond or we can't give you car after I came there.

Reviewed: August 1, 2024

Friendly service and simple process

Reviewed: July 31, 2024

Satisfied

Reviewed: July 29, 2024

Overall good service

Reviewed: December 1, 2024

Was nice. Would be using them soon.

Reviewed: May 6, 2024

Car was so neat and well cleaned and in good condition. Staff has been very helpful and Pickup and DropOff has been absolutely easy.

Reviewed: March 6, 2024

Good.

Reviewed: December 1, 2024

Booked car was not available. Replacement was an ‘upgrade’ but was suitable. Long wait times to pick up seemed common.

Reviewed: November 6, 2024

Budget are always graet

Reviewed: July 28, 2024

Using the GPS, it's easy to find!

Reviewed: July 19, 2024

Very satisfied! It was practically a new car with that new car smell, and it was very clean.

Reviewed: July 16, 2024

Excellent customer service attitude

Reviewed: November 25, 2024

Overall is very nice

Reviewed: November 15, 2024

Loved the free upgrade

Reviewed: August 13, 2024

The car exceeded my expectations. Beautiful, very well maintained and comfortable to drive.

Reviewed: July 29, 2024

Pretty good.

Reviewed: July 26, 2024

The car and the pick up and drop off experience at APEX was perfect. Fast, friendly and no problems.

Reviewed: November 22, 2024

So easy to book. Wouldn’t hesitate to use again or recommend

Reviewed: October 29, 2024

Yes car was near new and fantastic.

Reviewed: July 21, 2024

Good

Reviewed: July 12, 2024

Very satisfied

Reviewed: July 8, 2024

The overall service was good, explanations were clear.

Reviewed: October 24, 2024

the car itself is great, we got a subaru crosstrek. However they didn't vacuum the car before handing to us, there was animal hair inside from the previous hirer. They also should have informed us of the exit after picking up the car, as we spent some time going around and going to the wrong exit. The drop off process was smooth and quick, no need to go inside the counter again.

Reviewed: July 16, 2024

Very satisfied. As expected from a big company, instructions were clear. I got a free upgrade, and the confirmation message after return was very clear, with no extra fees.

Reviewed: March 29, 2024

Very satisfied, my experiences in Australia have always been great.

Reviewed: February 29, 2024

Fast, convenient, and quite good

Reviewed: January 28, 2024

Very satisfied

Reviewed: September 30, 2024

The staff member at the desk was very helpful indeed much appreciated. The shuttle driver was brilliant too

Reviewed: August 28, 2024

Counter staff was very good

Reviewed: July 27, 2024

Very good

Reviewed: June 15, 2024

The car was in good condition, the process was simple, and the price was fair.

Reviewed: May 8, 2024

There is a shuttle service at the airport, which is very convenient.

Reviewed: September 25, 2024

Did not have a shuttle from airport, after being ripped off by taxi overcharging (out of state country traveler) company refused to pay taxi fare.

Reviewed: June 24, 2024

Satisfied

Reviewed: December 28, 2023

When booking, we booked a compact car, the cars shown were a Hyundai, Toyota or something similar. We got nothing at all like advertised. The car assigned to us was a Toyota Corolla, nothing compact about it. It was in a terrible condition, scratched, dented and dirty, not even bird poo was cleaned of the windscreen. We complained bitterly and were then offered a slightly later model Corolla but still a very old car with numerous dents, scratches etc but cleaner (they did have to clean it before we drove it away). Will we use you again? A definite no.

Reviewed: December 27, 2023

Overall, pretty good.

Reviewed: December 16, 2023

走行距離17万キロの車でしたが調子は良くしっかり整備されている印象でした。今回はメルボルンで借りてシドニーで返却しましたが料金が他の会社より安く助かりました。

Reviewed: July 30, 2024

Very good

Reviewed: March 25, 2024

Satisfactory

Reviewed: February 17, 2024

Satisfied

Reviewed: January 3, 2024

The car was overbooked, had to wait for a few hours with no certainty if we would get a car, so we were forced to upgrade and pay extra for a larger seven-seater. I think the upgrade should have been free, not forcing us, the consumers, to pay more.

Reviewed: August 21, 2019

The only concern I had was there were a couple of small fonts and chips on paint- the lady said that’s fine no problem, and there was no problem... but wasn’t sure if I’d get blamed when returning as it wasn’t marked off on condition report. It turns out fine they kept their word nothing to worry about. Thank you

Reviewed: July 21, 2024

Satisfied

Reviewed: July 21, 2024

Very satisfied

Reviewed: July 19, 2024

Very satisfied, the information provided was accurate and complete.

Reviewed: June 3, 2024

Satisfied

Reviewed: May 23, 2024

Very satisfied

Reviewed: July 16, 2024

Overall quite satisfied. Originally the car was a bit small, so we changed it and added 367 dollars.

Reviewed: April 9, 2024

Very satisfied with the car rental experience

Reviewed: March 25, 2024

They tried every possible way to make me buy additional insurance. Delays in paying toll fees resulted in late charges.

Reviewed: February 29, 2024

The staff at the rental company were very friendly. However, they required a 100 AUD deposit for highway tolls, which I wasn't sure would be adjusted based on actual usage. I didn't end up needing that much for tolls.

Reviewed: February 28, 2024

Smooth process

Reviewed: July 11, 2024

Excellent

Reviewed: July 2, 2024

They dont have late drop off or late pick up

Reviewed: June 22, 2024

Satisfied

Reviewed: June 19, 2024

Highly recommend Wilson! Great attitude, clear explanations before rental, and very efficient when returning the car!

Reviewed: February 12, 2024

I waited at the airport for over an hour before someone came to pick up the car. Two days in advance, they told me that the car I reserved was no longer available and gave me a high-mileage Outlander instead (they said it was new, but it turned out to have 140,000 kilometers). The car shook while driving... Additionally, when I was refueling the car before returning it, they initially told me it required 91-grade fuel, but then suddenly said it needed diesel. When I got to the rental location, they forced us to get 91-grade fuel, which was more expensive. The overall experience was terrible, and they did not mention any extra fees for highway use. Be warned, Rushcar, LeaseX, and YESAWAY are all the same rental company—avoid them!

Reviewed: July 11, 2024

The staff were arrogant when I picked up the car. Despite having no customers, three employees made me wait a long time, saying they needed to finish previous orders first. I rented a seven-seater MPV, but they initially tried to give me a five-seater MG at half the rental cost, falsely claiming there were no seven-seaters available. Only after I argued did they reluctantly give me another customer's seven-seater. Their behavior was disgraceful. They were extremely polite to European customers. It took me an hour to get the car, while a European customer who arrived later got his car in 10 minutes. The drop-off process was convenient.

Reviewed: March 13, 2024

the car struggled on inclines as MG not a strong car! But did the job, so all good.

Reviewed: December 7, 2023

Car condition was great and clean! The pick-up and drop-off process was super fast.

Reviewed: November 22, 2023

Very nice car. Hybrid was a great help with petrol consumption. It was a bit of a squeeze with all of our bags from airport, but good space for the rest of our trip with lesser baggage.

Reviewed: May 11, 2022

The vehcile had a lot of damage & was very smelly.

Reviewed: July 9, 2024

The service was good and thorough. The staff were also friendly.

Reviewed: June 30, 2024

Pretty good

Reviewed: April 3, 2024

Not enough staff, resulting in poor service. When returning the car, there was a middle-aged lady who was very slow and unhelpful. Although we arrived first, she served a foreigner who came after us. We waited at the drop-off point for 40 minutes before she finally drove us to the airport. She even asked us to keep an eye on the office door. Extremely poor service.

Reviewed: March 21, 2024

Very satisfied, the staff service was excellent.

Reviewed: March 17, 2024

Very satisfied

Reviewed: July 4, 2024

Very satisfied

Reviewed: May 23, 2024

Not bad

Reviewed: March 3, 2024

Satisfactory

Reviewed: February 4, 2024

Overall satisfied, no hidden charges, both pickup and drop-off are very quick.

Reviewed: April 10, 2023

This was the first time I encountered a rental company that required an international driver's license to be accompanied by a translated version with a full English address matching the one on my domestic license. It took a long time to explain to the Europcar counter, and they only agreed to rent the car to us because we had already paid.

Reviewed: June 26, 2024

Satisfied

Reviewed: June 19, 2024

After arriving at the shuttle pick-up point, I tried contacting the store with my domestic phone, but for some reason the IVR system didn't work, making it impossible to reach the store. However, the store staff provided good service; both picking up and returning the car were smooth. I even took the company shuttle to the airport, which was heartwarming. Overall, I am quite satisfied with my first QEEQ overseas car rental experience.

Reviewed: May 21, 2024

Very satisfied

Reviewed: March 28, 2024

Car was good, small air leak in the rear left but wasn’t an issue and I let the hirer know about it.

Reviewed: January 28, 2024

Satisfied

Reviewed: June 17, 2024

The staff is very nice and easy to communicate with. They actively help resolve any issues.

Reviewed: May 26, 2018

Like: Overall good
Dislike: I like the car. Good for drive

Reviewed: May 22, 2024

Did not provide the car as per the contract and charged an extra 375 AUD for a different car.

Reviewed: May 18, 2024

Satisfied

Reviewed: March 5, 2024

Very satisfied, both picking up and returning the car were very convenient.

Reviewed: March 4, 2024

The car key battery was low, and after visiting a tourist spot, the car wouldn't start. I had to call for assistance. Fortunately, it started again during the call, but I was afraid to turn it off halfway through. The next day, I bought a button battery for $15 and fixed it myself.

Reviewed: February 20, 2024

The car model was downgraded, and I ended up with a Hyundai Reina.

Reviewed: March 15, 2024

Very friendly reception for foreigners

Reviewed: March 23, 2023

Thank you, gorgeous experience !

Reviewed: August 25, 2022

Nil

Reviewed: June 21, 2022

Process was very smooth, from the airport pick up to the actual collection of the car with courteous and helpful staff. Liked that I could just pick and drop the car off within the drop of a bat.

Reviewed: December 8, 2020

I appreciate the service from Rick at Adavance. Thank you!

Reviewed: February 22, 2024

The store staff were very friendly and communication was smooth when any problems arose.

Reviewed: December 4, 2023

The car pickup experience was quite poor. The staff provided almost no service, barely even covering the basics. Returning the car was normal, can't say it was good.

Reviewed: December 21, 2022

The steering wheels was shaking when drive 80km or above. More important is safety concern when drive 90km on highway, the vehicle sway left and right which constantly require very focus attention to correct back to lane and holding steering wheel firm. At first, I thought it could be strong wind but when met up my brother in law on the 3rd day, who is car mechanic in Melbourne, told us the tire is worn out and cannot drive fast, as it is dangerous. Thus, throughout the trip was negative experience driving at slow speed which wasted alot of time at long distant travel. Suggest your mechanic check the wheel condition and shakyness of the steering wheel as poise safety concern.

Reviewed: August 18, 2022

At first, I thought Apollo and Cheapa Campa were different companies based on the listings, but I realized they are the same company when I arrived. We were served by an employee named Carmel. There was no aggressive upselling like some friends experienced in Europe: the staff explained their services, and it was up to us to decide. Carmel was friendly and patient, answering all my questions with a smile. As it was my first time renting a campervan overseas, I had listed questions about basic operations, gas, water, electricity, and fuel on my phone the day before picking up the vehicle. Carmel answered all my questions thoroughly. According to Carmel, the Toyota we rented was 4 years old. Over four days and three nights, we drove nearly 800 kilometers: from the pickup point along the Great Ocean Road to Tower Hill Wildlife Reserve west of Warrnambool, bringing the total mileage of the vehicle to 200,000 kilometers. For a road as wide as the Great Ocean Road, the vehicle's condition was satisfactory.

Reviewed: January 22, 2020

The company upgraded us to a Mercedes Sprinter. The vehicle was very large, and having never driven such a big car before, I was quite nervous.

Reviewed: September 22, 2019

Great service

Reviewed: August 25, 2019

It was almost 4 PM when we returned the car. Luckily, Raymond, a Chinese staff member, was still on duty.

Reviewed: August 17, 2022

Inner condition of the car was quite dirty and not in a washed condition. It was an easy pick up however it would be best if Cheapa provides free pick up shuttle.

Reviewed: January 25, 2022

The overall service was almost non-existent. The app mentioned an airport shuttle service since the store is a bit far from the airport, but there wasn't any. The store always seemed to be unstaffed. There were two main issues I was unhappy about. First, the baby seat. I called ahead to confirm it would be installed, but on the day, it was just placed on the car seat and not installed. The elderly gentleman handling the car handover had no idea how to install it. I had to look up instructions online to install it myself. Second, the car was swapped last minute and had issues. The battery was dead, and I couldn't start the car the next day, almost missing the wedding I was going to attend. In summary, the service was basically non-existent.

Reviewed: April 20, 2021

Very good service and the car was great!

Reviewed: August 1, 2021

A small scratch could cost thousands or even tens of thousands in RMB for repairs.

Reviewed: March 18, 2020

Booked camry but get Toyota Rav4 instead. The experience is satisfactory since they didn't raise the price. Car is in excellent condition. The staffs are helpful during the pickup.

Reviewed: March 13, 2020

The car certainly exceeded my expectation, all around. It was a near new car, so it was beautiful to drive and the condition was immaculate. The service was good, but the premises are far from professional. The driver that picked us up was the same that did the paperwork, took us to our car and took tons and tons of pictures of the car, tyres, rims, everything. Very Very fussy lender. He ran the show all by himself on pickup. In my many experiences of car rentals, this is the first time I have been asked to provide a receipt to prove that I have filled up with fuel before dropping off the car.

Reviewed: March 9, 2020

Car is new and very clean.

Reviewed: February 23, 2020

Thank you!

Reviewed: August 16, 2020

Very good

Reviewed: May 25, 2020

Relatively easy to deal with, lengthy contract and not user friendly and expensive if any problems with contract.

Reviewed: April 8, 2020

Good value for the cars on offer, good luck with everything guys!

Reviewed: April 2, 2020

Very bad service. This owner should not work in services field as he does not provide any. No one showed up at the drop off warehouse therefore I informed them 4 days before, by phone and confirmed time and day for returning the car As no one was on site "the drop off day" I phoned them 5 times +one text and no courtesy to at least acknowledge. I will never book again with them for sure.

Reviewed: March 31, 2020

The head quarters really gave me pause - it didn't look like a real company. I was concerned to give them my credit card details. In the end it was fine and nothing bad happened.

Reviewed: June 15, 2020

Very dissatisfied

Reviewed: January 30, 2020

Crowded

Reviewed: November 29, 2019

Satisfactory

Reviewed: November 26, 2019

Convenient pick-up and drop-off, and friendly staff.

Reviewed: April 24, 2019

Average

Reviewed: February 23, 2020

The team at great rentals where great. Smooth pickup, easy rental process, and smooth handover processing. Definitely going to book with these guys again.

Reviewed: January 30, 2020

It's okay

Reviewed: January 30, 2020

Terrible, I got a $550 charge for damage under the car, it could have already been there before i picked it up. I did not do the damage. Charge is excessive.

Reviewed: January 29, 2020

Slow response, unprofessional staff

Reviewed: January 2, 2020

Car was very nice and clean. Was warned it is a new car so any scratches or scuffs or marks of wear and tear on the wheel would be removed from my bond, which was a bit serious. Otherwise was an overall nice experience and the car was very nice for a road trip.

Reviewed: February 5, 2020

The attendants who received us in Melbourne were not very friendly and did not insist on helping us with the difficulty of understanding English. The car was ready, but not very clean. When we had the car incident they were even more snobbish, wanting to transfer the blame for the accident to us, but we believe it was a fatalista. The two Sydney attendants were very friendly and welcoming.

Reviewed: January 5, 2020

2nd time using tripz car service via a third party and have always been great! Will definitely use their service again. Counter staff is very friendly and helpful.

Reviewed: December 26, 2019

Very good.

Reviewed: December 8, 2019

Excellent. Would have expected GPS as standard for type of car we hired.

Reviewed: November 30, 2019

Overall, no major issues, but smaller companies tend to be strict, such as a A$25 fine for sand in the car. However, we did go to the beach and were not fined, so they probably only fine for serious cases.

Reviewed: January 30, 2020

Kind staff and convenient service.

Reviewed: October 26, 2019

The service was provided by Hertz. Service from big companies is always top-notch.

Reviewed: September 23, 2019

Airport pickup is busy - about as long as a shuttle to a remote location and a pickup would take. Car itself was good - but they didn't clean it between rentals. They left the paperwork for the old renter and there was about 3 hours between them dropping off and me picking up, which is why I suspect this happened. Other than that it was a great little Hyundai i30. Staff was very friendly for pickup. Overall, very smooth and will rent again.

Reviewed: September 23, 2019

Since the transaction was thru Hertz, not sure that we actually dealt with anyone from Firefly. That being said, the entire process was seamless.

Reviewed: September 9, 2019

Great simple cheap alternative that met my requirements - the only issues was that the car was not ready, even though it was booked and the car was not totally clean - it had been washed poorly which made it challenging to check for any pre-existing damage

Reviewed: December 15, 2019

Car was quite old, not in great condition. battery failed on last day. Great service from the team, they came and jumpstarted the car.

Reviewed: December 5, 2019

El coche tenia mas de 150.000km y era super antiguo.

Reviewed: November 27, 2019

Great services & friendly staff. Helped me much on the booking trouble. will be back

Reviewed: October 23, 2019

Carhood was great

Reviewed: October 21, 2019

Excellent service , average vehicle.. Though it was OK for the price.

Reviewed: December 3, 2019

Pickup had closed even though website said it was open. Had yo pickup and drop off at rental company next door

Reviewed: November 30, 2019

I had booked this reservation a while back and the office had changed with hours. We weren’t notified and about had a heart attack when our flight landed and when we called to be picked up, they stated it was closed. Luckily, they had our car at the Easy Car Rental next door. The car also didn’t have working air con. But of a bummer!

Reviewed: November 25, 2019

the counter staff was friendly upon PU less so on drop off Car was very nice, not a very basic Corolla but had some upgrades. Was very clean

Reviewed: October 21, 2019

Friendly and helpful staff/call centre

Reviewed: October 8, 2019

Very satisfied with the service.

Reviewed: November 26, 2019

We have used a lot of rental agencies at Melbourne Airport (and I mean a LOT) and this was by far the best we have used

Reviewed: October 16, 2019

Very easy process. Guys were very acommodating and helpful

Reviewed: October 12, 2019

I am extremely happy with the CS at aero drive. There was a slight issue with me getting picked up at the airport but they gave me an upgrade to a very comfortable premium SUV to make up for the delay. My stay of 10 days in Melb went really well and the amazing car was a cherry to the cake. The pick up and drop of in the premises were quick. Thank u John and Adam.

Reviewed: October 10, 2019

The people working there are really helpful . Excellent work there

Reviewed: October 4, 2019

The car was upgraded and it was an excellent process. The staff, Darren, was very professional, efficient and courteous. He went through the process in detailed to ensure all goes well. Kudos to AERODRIVE and Darren!

Reviewed: August 21, 2019

Extremely dissatisfied! Due to a small scratch that required a claim, the rental company charged the deductible, which is normal. However, the deductible was much higher than the actual repair cost. In this case, the third-party repair shop should have provided the invoice to Koocar, and then Koocar should have refunded me the difference. But Koocar took a whole year to refund because the third-party repair shop did not provide the invoice. During this year, I contacted Koocar multiple times, but they did not respond to my WeChat messages (I have screenshots to prove it) or answer my calls. I had to ask Zuzuche customer service to contact the rental company. It was a total waste of time and effort. This is a Chinese-owned company, and I personally feel it is very unprofessional.

Reviewed: January 31, 2019

Initially, I was told that the credit card would only be pre-authorized for the deposit and no actual charge would be made. However, they ended up charging me AUD 700. At first, customer service from Zuzuche denied the charge and even claimed they had explained everything to me via WeChat without actually contacting me. After multiple communications with customer service, they finally admitted to charging AUD 700. Although Koocar eventually refunded me, I lost over HKD 100 due to bank fees.

Reviewed: November 8, 2018

The service was excellent, very warm, patient, and thoughtful.

Reviewed: April 16, 2018

It's okay.

Reviewed: February 16, 2019

Never choose this company. When you arrive at the airport and call them, no one answers. When you call the shuttle, they say they haven't been informed of any customers from this rental company. I couldn't even get the car I reserved, which caused a delay in picking up the car and they refused to refund me. It’s disgusting, a dishonest company. No wonder their rating is so low.

Reviewed: January 3, 2019

The car rental fee is not cheap, there is surcharge charged by National when u picked up the car. the overall with full insurance is nearly the same as big brands like Hertz. but Hertz have clean and new car, but National provide a dirty old car. The car provided not really match my need. I rent a car from hertz before National and I can put all my luggage inside the car, But National Large SUV cannot as they provide a smaller car than what I rent. I asked for help and they just said they have no other car can be provided. Very poor services and I will never rent a car from National.

Reviewed: March 14, 2018

Scheduled to pick up the car at 2:45, arrived on time but had to wait for nearly an hour to get the car because it was being washed. Washing a car for an hour? The person who handed me the keys was a Chinese woman with short hair, speaking broken English, asking me to wait because there were foreigners ahead of me who arrived earlier. We weren't even renting the same car, so what's it got to do with me if someone else is waiting? If my car is ready, just give me the keys. I couldn't understand her logic at all. When I asked her to check how much longer it would take, she just told me to wait, saying couldn't I see there were others waiting? A Chinese employee being overly polite to foreigners but arguing with a fellow Chinese customer is off-putting. Definitely not renting from them again.

Reviewed: November 17, 2017

The service was thoughtful, and both picking up and dropping off the car were very convenient.

Reviewed: August 23, 2017

The car was not arranged in advance. Upon arrival, we were informed that the originally booked model was unavailable. We waited a long time for another model to be arranged.

Reviewed: August 7, 2017

Great service attitude, simple procedures.

Reviewed: November 11, 2016

Friendly

Reviewed: January 2, 2018

Like: Reliable car with excellent fuel economy
Dislike: Nothing

Reviewed: January 31, 2017

Not at the airport, but the shuttle service was very convenient

Reviewed: September 14, 2016

This is a fantastic rental company located not far from the airport, with a 7-Eleven gas station nearby where you can fill up the tank before returning the car. It's very convenient. I was helped by a very friendly guy from the northeast. He picked us up from a McDonald's near the airport in the morning and dropped us off at the airport after we returned the car. They offer pick-up and drop-off services around Melbourne Airport, which is very convenient. The car was a 5-year-old Crown in great condition. The rental price was less than 400 per day, and it was very fuel-efficient. We drove nearly 600 kilometers on the Great Ocean Road with a third of the tank left. It cost around 0.5 per kilometer. I was very satisfied with this rental experience and highly recommend this company.