The overall service was almost non-existent. The app mentioned an airport shuttle service since the store is a bit far from the airport, but there wasn't any. The store always seemed to be unstaffed. There were two main issues I was unhappy about. First, the baby seat. I called ahead to confirm it would be installed, but on the day, it was just placed on the car seat and not installed. The elderly gentleman handling the car handover had no idea how to install it. I had to look up instructions online to install it myself. Second, the car was swapped last minute and had issues. The battery was dead, and I couldn't start the car the next day, almost missing the wedding I was going to attend. In summary, the service was basically non-existent.