Alamo, Melbourne Tullamarine Airport Car Rental

3% OFF

Best price car rental
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Alamo - Melbourne Tullamarine Airport Information, Car Rental Instructions & Policies

Address

MELBOURNE TULLAMARINE AIRPORT, 1 ARRIVAL DRIVE, TULLAMARINE, VIC, 3045

Telephone

+61393302314

Pick-up Instructions

The Alamo - Melbourne Tullamarine Airport car rental location is in terminal

You can walk to the counter of Alamo - Melbourne Tullamarine Airport car rental.

The rental office is located on the ground level of the ParkRoyal Hotel, opposite Terminals T1, T2, and T3, behind the large Melbourne sign. If you arrive at Terminal T4, make your way outside to Terminal T3 to cross the road . Please proceed to the office to complete your rental contract.

Drop-off Instructions

When approaching the airport area, follow the road signs marked "Car Rental Returns." After passing through the center road traffic light, keep right and watch for overhead signs indicating "Car Rental Returns" at the entrance. Enter through the Car Rental Return car park entrance. Follow the rental company logo to the designated return area. Google map link: https://maps.app.goo.gl/LDVHwiWde2t9qsET6

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:30 -23:30	06:30 -23:30	07:00 -23:30	07:00 -23:30	06:30 -23:30	06:30 -23:30	06:30 -23:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of AUD 15 - 23.5 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 3 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Churchill Island

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Kangaroo Island, Bruny Island, Phillip Island, Tasmania

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.

Must-not:

Taking rental cars to following islands is not allowed：
Fraser Island, Gove Peninsula, Tiwi Island, Groote Eylandt, Magnetic Island, Rottnest Island, Long Island, Mornington Island, Mariah Island, Cockatoo Island

Excess

Collision Damage Waiver Excess differs by car model:

USD 4400 for Fiat Tipo Hb,Ford Fiesta,Renault Clio,Skoda Octavia,

USD 5000 for Peugeot 3008 Aut.,Bmw 5 Series,

AUD 5200-6200 for other car models.

AUD 5200 for Toyota Corolla,

AUD 5700 for Volvo Xc60,

AUD 5200 for Fiat Tipo Hb,Toyota Cross Hybrid,Kona,Ford Fiesta,Renault Clio,Toyota Yaris Cross Gx,Toyota Camry,Skoda Octavia,Bmw 5 Series,Ford Mondeo,Toyota Corolla,Toyota Rav4 Hybrid,Peugeot 3008 Aut.,Toyota Aygo,Audi A3 Sportback,Hyundai I30,Peugeot 508,Ford Kuga,Compact Or Larger,

AUD 5700 for Volvo Xc60,Benz Vito,Discovery Sport,

AUD 6200 for Bmw X1,Volvo Xc90,Porsche Macan,Spin Adaptada Atendimento Exclusivo Pcd,

Theft Insurance Excess differs by car model:

AUD 5700 for Volvo Xc60,Benz Vito,Discovery Sport,

AUD 6200 for Bmw X1,Volvo Xc90,Porsche Macan,Spin Adaptada Atendimento Exclusivo Pcd,

AUD 5200-6200 for other car models.

Third Party Liability Insurance Excess differs by car model:

AUD 5700 for Volvo Xc60,Benz Vito,Discovery Sport,

AUD 6200 for Bmw X1,Volvo Xc90,Porsche Macan,Spin Adaptada Atendimento Exclusivo Pcd,

AUD 5200-6200 for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.5 mi from Melbourne Airport

4.6 mi from Essendon Airport

11.9 mi from Melbourne City Heliport

Railway Stations

11.4 mi from Flagstaff Train Station

11.5 mi from Southern Cross Station

11.9 mi from Parliament Train Station

Hotels

Nearby PARKROYAL Melbourne Airport

0.1 mi from Holiday Inn Melbourne Airport

0.2 mi from ibis budget Melbourne Airport

Other Landmarks

12 mi from Federation Square

FIND ME A CHEAP RENTAL

Map view of Alamo Store Location

coordinates: -37.670391 144.850505

Location Images

Alamo-Melbourne Tullamarine Airport-51172-dropoff_guide

Return Sign

Alamo-Melbourne Tullamarine Airport-51172-store

The Rental Desk

Guest Reviews

Total points： 6.8 / 10 Average

Vehicle condition: 5.8
Vehicle cleanliness: 5.6
Spaciousness: 6.3
Counter staff: 5.0
Pick-up location: 4.8
Drop-off location: 5.5
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Ariff
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: Easy rent car from this
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M.Taniguchi
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: The girl at the counter was super nice, friendly and efficient.
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N.SYAFIANA
Melbourne
9.8 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: New car, excellent service, friendly staff, clean car
Dislike: Nil
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S.Dodd
Melbourne
9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Fantastic service at Melbourne airport - brand new car and staff could have been more helpful
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A.Emadzadeh
Melbourne
9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
I rented a Hyundai i20 which is relatively a small car. At the counter, I found out this car is not available and they gave me a Mitsubishi Pajero sport which was huge. To them, this was an upgrade for free but to me having a small suitcase and being on 3 day business trip, it was extremely difficult to drive in Melbourne in the rush hour and park the car. I wish I knew that they might not have a small car and then I would rent another car.
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C.Colmenares
Melbourne
8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
I specifically chose a in-terminal location, we had to go from terminal 2 to terminal 1 and when we got there there wasn't anyone at the counter. We had to take all of our luggage and haul it to the Royal hotel where there was another counter and finally could get my car. Service at the counter was good and we ended up upgrading to a larger SUV. The returning area was poorly signaled and I actually had to go on foot to the return area to fetch someone to get my final return procedure
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L. Travel
Melbourne
6.3 /10 Average
Reviewed: Sunday, December 22, 2024
It was incredibly difficult to find the car hire department at the Melbourne Airport upon landing. There are hardly any signs pointing you in the correct direction. Once we found the correct area, which is actually across the street from the baggage terminal, the pick up was easy. The car we had this time was a hyundai i3, but it wasn't well maintained and the driver's side seat had stains on it and the fabric was well worn in the entire car. We couldn't use the GPS or cruise control due to needing an SD card. The car used a ton of gas and didn't feel like the upgrade was worth it compared to the Mitsubishi Mirage I had driven the week before in Tasmania, which was new and awesome on gas with no bells and whistles to be disappointed with. Overall, I wouldn't spring for the extra money on my next vehicle hire. Don't be surprised when you rent the vehicle to get asked to pre-purchase gas at a discount upon return and spring for road side assistance.
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K.Ang
Melbourne
7.7 /10 Good
Reviewed: Sunday, December 22, 2024
Difficult to locate the office "Redspot" No signage.
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M.RIAZ
Melbourne
9 /10 Excellent
Reviewed: Sunday, December 22, 2024
I was observing the staff who attended to me and the one next to me.. That customer was from the U. S as u had overheard the conversion.. And was treated way better than I was treated, maybe because of my name and race I suppose I could be wrong but since you ask for feedback I'm just providing it.i was as if I was talking to a robot that's how I felt. Nothing else. I'm from customer service even till now it's very important you make all customers irregardless of who they are must make them feel that they are all very important. Many thanks for asking me.
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Anonymous
Melbourne
6 /10 Average
Reviewed: Sunday, December 22, 2024
The vehcile had a lot of damage & was very smelly.
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C.Franklin
Melbourne
9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very nice car. Hybrid was a great help with petrol consumption. It was a bit of a squeeze with all of our bags from airport, but good space for the rest of our trip with lesser baggage.
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Edmund Waters
Melbourne
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The car was in poor condition.
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Phoenix Brown
Melbourne
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The staff at Alamo were much less friendly compared to Hertz and Avis. My husband forgot to bring his own credit card, so we couldn't rent the X5 at all! They said it's a requirement in Victoria that the driver must have their own credit card, and my card wouldn't work either! And yet, when we went to Avis and Hertz, they said there's no issue as long as the credit card holder authorizes the driver and signs an authorization form! I had prepaid all the fees! When I called the rental company, they wouldn't refund my money or let me switch to another car rental company just after six minutes! We lost more than 4,000 RMB! Beware, everyone! Never prepay! Never use Alamo!!!
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Hardy Malachi
Melbourne
4 /10 Average
Reviewed: Sunday, December 22, 2024
Not satisfied with the car rental experience. My order specified a 4-door vehicle, but I received a 2-door compact car. The headlights were not bright enough. There was an accident that night, and the rental company promised to exchange the car. However, when I went to the store the next day, they refused to change it and just brushed me off.
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Nick Arthur
Melbourne
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Waited for two hours to pick up the car
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Maxwell Daniell
Melbourne
4 /10 Average
Reviewed: Sunday, December 22, 2024
No need to queue, probably the least crowded rental company. The staff will try to push you to add insurance or buy fuel, which is expected. We booked a 7-seater car, but upon arrival, they told us there were no 7-seaters available and downgraded us to a 5-seater without any discounts. Later, we did see 7-seaters in the parking lot.
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Cara Garden
Melbourne
6 /10 Average
Reviewed: Sunday, December 22, 2024
The staff were arrogant when I picked up the car. Despite having no customers, three employees made me wait a long time, saying they needed to finish previous orders first. I rented a seven-seater MPV, but they initially tried to give me a five-seater MG at half the rental cost, falsely claiming there were no seven-seaters available. Only after I argued did they reluctantly give me another customer's seven-seater. Their behavior was disgraceful. They were extremely polite to European customers. It took me an hour to get the car, while a European customer who arrived later got his car in 10 minutes. The drop-off process was convenient.
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