CAR RENTAL REVIEWS ON BARGAIN AT MELBOURNE AIRPORT, MEL

They are competent and have lots of car, but the shuttle service and process times need a huge lot of work. More than 2 hours to be picked up (despite booking the shuttle as per their instructions) and to get the car is just beyond ridiculous.

Quick pick up no hassle on the road in 10 mins. Friendly counter staff who always try to upsell insurance you’ve already paid for!

Great easy booking platform with versatile options

Pretty good, but there's one thing to note. Many cars have a sticker on the fuel cap that says unleaded 95 only, but if you check the car's manual in the glove box, it usually says that 90 or above is fine. So, you can use 91 and don't need to buy the expensive fuel.

They asked if I had bought insurance, I said I bought it through a third party. Overall, pick-up, drop-off, vehicle inspection, and deposit refund was very fast.

Overall good. They provide a simple introduction to available insurance options without pushing if you don't need them.

The car rental company is quite large, and their overall service is excellent.

The shuttle guys in both directions were great , they ran out of space so we had to wait for the next one but it was not long at all, it was a good system

Good platform, will use it next time

A bit of a wait, few people picking up vehicles

OK. What is Price Drop Protector?

When driving at 30 kilometers, it showed insufficient urea. I had to buy urea myself and wasn't reimbursed. They also pushed us to buy their insurance, claiming Chinese insurance is all a scam. I wasted an extra hour in traffic buying urea to avoid potential issues when returning the car. When I got to the return location, they were off work, and there was no clear signage for returns, leading to a deduction of my entire deposit. To summarize, Ezu is a terrible rental car company. I strongly recommend never choosing this company, even if others are more expensive. I've never encountered such poor service in my life.

The car pickup service was very slow, with only one or two receptionists, and each customer took at least ten minutes. I had to wait in line for at least an hour. When returning the car, I filled up the tank at a gas station just one kilometer away and even kept the receipt. However, the staff said it wasn't necessary. After I returned home, I was charged $65 for refueling, claiming there was only one-eighth of a tank left. This is blatant fraud and extortion. Absolutely unacceptable.

Great

Good service e

Good

Good

Great, fast and convenient

Pretty good. No upselling during pickup, just leave the keys when returning.

Great customer service

Great deal

Satisfied, the car is very new and clean.

The service is quite good.

Quite satisfied

Overall service is okay.