Terrible, I got a $550 charge for damage under the car, it could have already been there before i picked it up. I did not do the damage. Charge is excessive.
“Be very aware of the contracting companies (Great Rentals)”
About Great Rentals:5.7/10
Difficult to communicate with to arrange pickup from airport - provided incorrect car details and would not confirm a specific location. inconsistent answering phones when trying to follow up
On return of rental staff member directed us straight to office, he confirmed we had paid extra for insurance and presented a blank damage report requesting to be signed. No inspection of the vehicle had been completed. When questioned, the staff member took us to the vehicle and we needed to be on hands and knees to see a scrape on underside of bumper. Staff member unable to explain how they were aware of this without also doing an inspection on hands and knees. Staff member unable to explain the process of claim due to his limited English. Staff refused to provide their names or a business card so we could follow up with our claim/complaint.
Another staff member dropped us back at the airport, after repeated requests to drop us at T3 departures he took us to the opposite end in arrivals. We both felt very distressed with the whole process. We felt vulnerable and it soured our holiday.
About QEEQ:9.0/10
Responded to our follow up email in a timely manner.
The team were fantastic and friendly, prompt and responsive. Paper work and official things upon pick up were less than 10 minutes and they picked us up and dropped as back at the airport for vehicle pickup and return.
Thank you so much Great Rentals for a fantastic experience at the cheapest rate on the market. Your vehicle had less than 2000km on it and was in immaculate condition. What great service!!!!!
10/10.
Thanks again,
Ryan
About QEEQ:10.0/10
East booking process and clear instructions and paper work.
A great online service.
Thank you
Ryan
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