The staff were arrogant when I picked up the car. Despite having no customers, three employees made me wait a long time, saying they needed to finish previous orders first. I rented a seven-seater MPV, but they initially tried to give me a five-seater MG at half the rental cost, falsely claiming there were no seven-seaters available. Only after I argued did they reluctantly give me another customer's seven-seater. Their behavior was disgraceful. They were extremely polite to European customers. It took me an hour to get the car, while a European customer who arrived later got his car in 10 minutes.
The drop-off process was convenient.
It was incredibly difficult to find the car hire department at the Melbourne Airport upon landing. There are hardly any signs pointing you in the correct direction. Once we found the correct area, which is actually across the street from the baggage terminal, the pick up was easy. The car we had this time was a hyundai i3, but it wasn't well maintained and the driver's side seat had stains on it and the fabric was well worn in the entire car. We couldn't use the GPS or cruise control due to needing an SD card. The car used a ton of gas and didn't feel like the upgrade was worth it compared to the Mitsubishi Mirage I had driven the week before in Tasmania, which was new and awesome on gas with no bells and whistles to be disappointed with. Overall, I wouldn't spring for the extra money on my next vehicle hire. Don't be surprised when you rent the vehicle to get asked to pre-purchase gas at a discount upon return and spring for road side assistance.
I specifically chose a in-terminal location, we had to go from terminal 2 to terminal 1 and when we got there there wasn't anyone at the counter. We had to take all of our luggage and haul it to the Royal hotel where there was another counter and finally could get my car. Service at the counter was good and we ended up upgrading to a larger SUV. The returning area was poorly signaled and I actually had to go on foot to the return area to fetch someone to get my final return procedure
Like: New car, excellent service, friendly staff, clean car Dislike: Nil
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