CAR RENTAL REVIEWS ON EUROPCAR AT MELBOURNE AIRPORT, MEL

Professional and convenient

Very satisfied

The car rental company is easy to find.

Very dissatisfied, five-star negative review.

The car rental process was smooth, and the staff handed over the keys, directing us to the Europcar area in the parking lot to pick up the car ourselves. We originally booked a Toyota Kluger but ended up with a Hyundai Santa Fe, which felt like a downgrade. Nonetheless, the car's condition was acceptable, having only run about 21,000 kilometers. The car didn't have any floor mats, so after one day at the beach, the interior was full of sand. Luckily, later at a friend's house, we borrowed a vacuum cleaner and took a long time to remove the sand.

Very professional service, a trusted big brand!

Satisfied

Extremely satisfied

Good

The experience was very disappointing. During pickup, the staff was unprofessional, and it took nearly 40 minutes to get the car. Additionally, due to the staff's unprofessionalism, the deposit was charged incorrectly twice. After the supervisor corrected it, 500 AUD was still charged twice, and only one amount has been refunded so far, leaving me worried about the other.

Car needed sat nav.

I don't know what the price drop protector is but unlimited k's is excellent.

Very satisfied

Counter staff were shocking communicators

The overall service was good, explanations were clear.

Very satisfied, the vehicle is new and the service is fast.

The main issues were with the store. Firstly, the store's location was difficult to find, and their phone was unreachable when we tried to pick up the car. Secondly, the directions mentioned a parking lot, Jetport Airport Parking, which didn't exist. Finally, we had to ask the airport store staff to help contact them, which wasted at least an hour! Additionally, after picking up the car, we noticed damage to the grill, which the staff didn't inform us about (it could have been intentional). Thankfully, I took photos during the inspection, and when returning the car, the store didn't say anything about it.

Upon exiting the airport hall, we couldn't find where the shuttle pick-up point was. There was neither a route guide provided by the platform nor a sign for the shuttle bus. For first-time visitors, this is an impossible task. We ended up seeking help from the Europcar airport store, and they assigned a staff member to help us search the airport (since they also weren't sure about the exact location. We had to call the store, and they informed us that we had missed the previous shuttle and advised us to wait for the next one). The problem was that after we deplaned, we tried several times to contact the store using the phone number provided by the platform, but the customer service didn't answer, making the process very difficult.

Very good

Bus shuttle didn't come in 30 mn despite 2 calls and confirmations that the bus will arrive in 5 mn. Pick up location was correct. Had to take a taxi. We lost 1 hour.

Very satisfied