CAR RENTAL REVIEWS ON ALPHA CAR HIRE AT MELBOURNE AIRPORT, MEL

The staff's attitude was acceptable, but the wait time for car pickup was a bit long.

Satisfied

After arriving at the shuttle pick-up point, I tried contacting the store with my domestic phone, but for some reason the IVR system didn't work, making it impossible to reach the store. However, the store staff provided good service; both picking up and returning the car were smooth. I even took the company shuttle to the airport, which was heartwarming. Overall, I am quite satisfied with my first QEEQ overseas car rental experience.

Very satisfied

Overall good. Although there were some issues initially, they were satisfactorily resolved in the end.

It was decent, but you need to return the car before 5 PM to get a ride to the airport.

Dislike: I dislike the fact that below 25 yo there’s an additional charge . I think that’s a lil bit ridicioulous .

Battery was broken, couldn't fix it

Car was good, small air leak in the rear left but wasn’t an issue and I let the hirer know about it.

All good.

Staff were slow.

Exceptional service will definitely use again

Easy app to use - highly recommend

Satisfied

The attitude was not good, the staff did not understand Chinese at all. When we called to request a shuttle bus, they told us to take another company's shuttle. After finally finding a shuttle bus, we were told to look for their own, but two shuttles from other companies had already come and gone without seeing theirs. In the end, another company's driver let us get on because we weren't fluent in English and were quite worried, but thankfully their office was right next to ours. The staff didn't understand Chinese at all. We rented a manual car but were not used to it initially, which made the staff very angry. She then asked if we knew how to drive and left. I asked if we could pay extra to upgrade to an automatic car, but she refused and left. If your English is not good, think twice before choosing this company. When returning the car, their attitude was still bad...

Initially, I was told the original car had an accident and was replaced with a smaller car, but they agreed to switch back to the original X-Trail after two days. Everything went as planned without any delays.

Very cheap and great service, but a bit far from the terminal.

The small rental company couldn't provide the reserved car model, had terrible customer service, and getting a refund was a nightmare. If it weren't for my wife being an Australian Chinese who could argue with them, there was no way Zuzuche's customer service could solve the problem. Zuzuche's customer service's English is also terrible.

The staff is not very friendly and helpful. Not as good as all the other car companies I used recently

This platform is really good, I already used a few times and introduced to friends too

The online address is incorrect, making it inconvenient to return the car. Since the pickup was at the airport with a shuttle service, the address wasn't verified. However, the staff were very patient and had a good attitude.

The car company's service was very good and communication was easy. However, the car consumed too much fuel.

Upgraded to a larger SUV. Which we were happy about but other drivers may not have been comfortable with it. But we were experienced with that size and appreciated the upgrade

We need to get more familiar with the insurance and protection terms.