Fabulous overall

Car was great, process was simple and quick. Only comment was I waited for a pickup shuttle at the airport took a half hour... this was mainly due to me not noticing the small "carhood" sign on the white van. Could benefit from having better advertising/signage on the van like some of the other rental companies.

Price ending up being more than expected.

car had damage veto every panel, took 50 mins to pick us up, and after we'd payed they said they wouldn't take us back to airport when we returned car .

Ended up paying a huge amount to rent a Toyota Yaris for several hours. Appear to have been overcharged and still waiting to hear back from someone at carhood to let me know what’s going on. Really put a dampener on the whole day

Like: lovely staff, manners plus, and so polite, nice to see such young people with these attributes.

Like: The quality of the car althou it was not similar to my request.
Dislike: The mileage is not unlimited and car seat rental is a little too pricey as it is charged on daily basis.