21 Car Rental Brands at Perth Airport (PER)

Reviewed: December 10, 2024

Counter staff very pleasant. Had to point out that booking included my wife as second driver without any charge. One of the few companies I found that didn’t have restrictions for mileage based on 100km within Perth area. There is a map on their site showing boundary limits which is excellent. Pick up easy, drop off is literally that. Drop the keys and go. The only down side to this is they don’t look over the car or check mileage/fuel so you wonder if you will be contacted for anything in the days after. However this has been 8 days since drop off and no contact but there was’t a need for this as the car was returned in the same condition as pick up. I have used Apex in NZ and would use again. Only issue was trying to contact Apex before booking as there is only a NZ number.

Reviewed: October 24, 2024

Good and helpful

Reviewed: October 2, 2024

Apex had not received my details nor payment after booking thru QEEQ. As my flight was delayed and I arrived at my destination late (4:30pm), apex refused to pick us up from the airport because they state last pick up at 4pm. They offered to call me a taxi at my cost and they close at 5pm so I was struggling to make it in time. They had no details nor payment thanks to QEEQ so I couldn’t even get a refund.

Reviewed: December 14, 2023

The car did not exceed my expectations. It was old and seemed to struggle on the freeway over 80km/h. Not the car I thought I had booked. The staff however, were lovely. Very friendly and professional!

Reviewed: December 6, 2023

We were very happy with the ease of car hire We were there for my father’s funeral so didn’t need any complications Staff were great and the car was excellent.

Reviewed: November 22, 2024

The car rental company was fantastic . And i really can’t say enough about the staff . I can’t remember the young ladies name but she really made the whole experience a breeze . I would really recommend this company to any .

Reviewed: June 11, 2024

Excellent

Reviewed: May 5, 2024

Satisfied

Reviewed: April 11, 2024

The overall service was very mediocre. We told the Europe Car staff several times that we wanted medium insurance, but they secretly switched it to premium and made us pay for it. Really disgusting.

We actually rented an MG that had only run about 10,000 km, but both the accelerator and brakes were very loose. The long-distance drive on the highway was terrible. Definitely avoid! Moreover, the price we paid at the store was much higher. We booked a Mitsubishi but ended up with an MG.

Reviewed: March 31, 2024

The car was in excellent conditions and performed very well

Reviewed: November 12, 2024

Nil navigation system working

Reviewed: September 9, 2024

Yes customer service was great when I had an issue with the car rental, quick response

Reviewed: August 13, 2024

Draw a map in counter to tell people how to get the car.

Reviewed: May 26, 2024

Overall, pretty good

Reviewed: April 10, 2024

Excellent

Reviewed: October 22, 2024

Busy time, service staff were very good!

Reviewed: October 20, 2024

Car exceeded expectations

Reviewed: September 27, 2024

All is great, including last minute permission to extend hiring for a few more hours (extra charges applied).

Reviewed: September 9, 2024

Corolla Hybrid was an excellent car - very frugal on petrol and comfortable to drive. Pick up and drop off were relatively easy.

Reviewed: September 6, 2024

Service was excellent and the vehicle was economical comfortable and reliable thank you

Reviewed: October 18, 2024

Booking process wasn't very good first time as I drop the car off at 3am, it started at 7am so I was thinking the gates must be closed, which in the past has stopped me from hiring from ACE, but now I know about the early drop off I will use ACE again

Reviewed: July 14, 2024

The car was in good condition and the trunk was large enough to fit two 28-inch, two 26-inch, and one 20-inch suitcase, totaling five pieces of luggage. The store is a bit far from Perth Airport; you need to contact a shuttle, which took some effort. Fortunately, I met an employee from another rental company who helped me call for a shuttle. The shuttle service was great, the vehicle was spacious, and after returning the car, they kindly took us back to the airport. Big thumbs up to the driver (definitely over 70 years old).

Reviewed: June 2, 2024

They didn't inform me that after-hours self-service pickup wasn't available.

This rental company closes in the afternoon, so we couldn't get the car the same day. We had to take a taxi to the downtown hotel, which cost nearly 2,000 yuan round-trip and was hard to find. It took over an hour of walking and taking a taxi to locate it. Don't be tempted by the low prices; it's better to choose big brands like Avis. Also, their cars are not owned by them but are in collaboration with big brands, prioritizing their own customers' reservations.

Reviewed: May 28, 2024

Will definitely come back

Reviewed: February 27, 2024

Very satisfied

Reviewed: October 10, 2024

Pick-up/drop-off method "In terminal" is misleading as the actual location is at car-rental section. Child seats should be properly installed instead of expecting client who is not familair to install them.

Reviewed: May 7, 2024

Only one staff member, long waiting time

Reviewed: February 23, 2024

The rental staff not only arranged the car for us but also personally took us to the parking area to get the car. They gave a detailed explanation on how to use the vehicle. Excellent service.

Reviewed: November 22, 2023

Well done

Reviewed: October 16, 2023

The service was just okay, communication was acceptable, but this was the most troublesome car rental experience I've had in years.

Reviewed: September 18, 2024

I will recommend to family & frenz to hire from here & not at the airport alot affordable I will be back again to hire from this company.

Reviewed: July 29, 2024

You can fill out the car rental information online in advance. After arriving at the airport, call the rental company, and they will send someone to pick you up. It is quite convenient.

Reviewed: July 29, 2024

You can fill in your rental information online in advance. After arriving at the airport, call the rental company, and their staff will pick you up at the airport. It's quite convenient.

Reviewed: July 29, 2024

You can fill out the rental information online in advance. Once you arrive at the airport, call the rental company, and their staff will drive to the airport to pick you up. It's quite convenient.

Reviewed: July 29, 2024

You can provide your rental information online in advance. Upon arrival at the airport, call the rental company and they will pick you up, which is very convenient.

Reviewed: September 9, 2024

Customer service were accommodating with our delayed pick up due to an unforeseen circumstance. Security deposit refunded 1 day after returning the car.

Reviewed: November 10, 2023

The car was great, just the right size for what we needed. The process was simple and easy from booking to pick up.

Reviewed: November 3, 2023

The service attitude of the staff and their headquarters was extremely poor, filled with discrimination against Chinese people; when picking up the car, due to arriving a bit early, there was earlier communication that if picking up early, the return should also be earlier, but the staff's unprofessionalism almost caused an extra charge of more than 200 dollars.

Reviewed: September 17, 2023

Really helpful staff and an ideal size vehicle for our needs.

Reviewed: August 30, 2018

Like: Car matched to the reserved. Car condition very well.

Reviewed: August 31, 2024

Cheap and very reliable. Would surely book AVIS again for future bookings

Reviewed: July 19, 2024

Overall pretty good, but the directions to the pickup point were unclear.

Reviewed: July 19, 2024

Overall good, but the directions to the pickup location were unclear.

Reviewed: May 12, 2024

Overcharged, but Zuzuche helped me get a refund

Reviewed: February 20, 2024

Very satisfied

Reviewed: July 14, 2024

Very satisfied

Reviewed: May 16, 2024

The Budget store staff charged extra service fees arbitrarily.

Reviewed: April 5, 2024

Very satisfied

Reviewed: December 27, 2023

The time spent on picking up the car was longer than expected. We waited for almost an hour to get our car.

Reviewed: January 29, 2023

Staff is friendly and we managed to get a big car

Reviewed: July 10, 2024

Satisfactory

Reviewed: May 22, 2024

Excellent service, no problems at all. Quick return of deposit.

Reviewed: May 14, 2024

The car was clean and in great condition. The size is exactly what I expected. The staff went out of their way to be helpful, and were lovely.

Reviewed: May 6, 2024

飛行機遅延への対応が非常に丁寧で助かりました。

Reviewed: March 31, 2024

The ability to pre register made picking up the car a breeze. We were away in less than 10 minutes. Counter staff were super friendly and helpful and shuttle bus was quick and easy. We would definitely book with City Centre Car Hire again

Reviewed: July 3, 2024

Acceptable.

Reviewed: August 13, 2019

Car came with Apple Carplay which was godsend!! Fuel consumption low. Car was reliable.

Reviewed: July 23, 2019

car was fine. counter service was excellent. location of pick up was poor at Perth

Reviewed: March 9, 2019

I had wait longtime for car wasn't ready.in the end I requested a upgrade I only booked one day an in the end that's what they did. If car isn't available offer another car straight away so not wait longtime people have timetables

Reviewed: February 12, 2019

The rental car was not ready at time of pickup. Car was parked in a different bay to the one told to me and written on the vehicle information. Car was not washed externally, evidence of mud and road grime evident.

Reviewed: March 31, 2024

The car was great. The staff were very friendly and helpful at pickup and drop off . Very good experience

Reviewed: December 27, 2023

Car exceeded my expectations. Just had a slight wait as they were turning around the car for me. Otherwise was a very smooth process in car collection and return.

Reviewed: February 23, 2024

The service attitude is very good.

Reviewed: August 16, 2022

The Hertz customer service was excellent and gave me a choice of vehicles which was perfect for us travel

Reviewed: March 23, 2020

Car was not as ordered, they said they do not have that model any more. Staff "Stephanie' at hertz pick up location very rude and unhelpful as we tried to ge a car that looked half decent. Returned early and no refund Returned on Wednesday at 10.00 am when had booked from Sunday through to Saturday

Reviewed: March 3, 2020

They upgraded us to toyota camry hybrid and did not charge us for a little scratch on front left lower bumper

Reviewed: February 13, 2020

Pros: The pickup and drop-off locations are very convenient. The staff is also very friendly, and the vehicle's condition is quite good. Cons: There's no clear information about self-service return, no clear return instructions, and no one to inspect the car with you (relying entirely on mutual trust). No one explains how to use the vehicle. The parking lot even lacks staff to consult about driving the vehicle. But I had the same experience with Avis before. Maybe it's assumed that passengers renting the car are already familiar with it. Overall, it's still quite easy and hassle-free. If you're particular about what I've described, I recommend asking the counter staff for all the necessary information when handling the procedures.

Reviewed: January 24, 2024

Citywide staff were very helpful, accommodating and very efficient. We had a very neat and clean car.

Reviewed: November 4, 2023

The company didn't provide assistance after the vehicle broke down and kept passing the responsibility around.

Reviewed: October 14, 2022

No staff at the airport counter, had to find the parking lot by myself

Reviewed: October 23, 2019

The actual supplier was Europcar. We arrived at 6:30 AM, and there was no one at the airport counter. We had to go to the office outside. (I guess it was because it was Sunday morning, and only Hertz had someone at the counter. Because of this, I will definitely rent from Hertz next time.) We paid half of the fee online and the other half at the store. The staff was not very familiar with the fees and overcharged us. Luckily, I had saved the receipt and got it corrected by showing it to them. When we returned the car at 2:30 PM, a few hours before our flight, no one was at the airport counter again. We had to leave the keys in their designated box. A few days later, they sent us a message asking for an extra AUD 400 for late return. Fortunately, I had taken photos and I'm now waiting for their response. If they continue to be unreasonable, I will fight for my rights. I advise everyone to take photos before returning the car, including the fuel gauge and the car's exterior, to avoid unnecessary issues.

Reviewed: October 12, 2019

Satisfied

Reviewed: March 19, 2021

Apollo is very well-known in Australia and generally won’t overcharge you.

Reviewed: March 9, 2020

Better if a location was indicated for pickup instead of calling them. Had issues & couldn't get them for awhile

Reviewed: October 16, 2019

Great customer service

Reviewed: June 5, 2019

Matt was understaffed and hence I waited a whole hour for the car, but I loved that the company delivered the car to the airport, without me having to take a shuttle.

Reviewed: February 27, 2020

Counter staff was beyond excellent, car was great, we did have to wait a long time, but it was worth it.

Reviewed: December 9, 2019

The car met my expectation

Reviewed: November 11, 2019

The counter staff told us to drop off the car at the short term carpark when returning, I did that and went to hertz counter to return the keys. Then I was told I went to the wrong carpark and had to drive out again to another carpark. I had to paid 8aud for parking at short term carpark. The staff did not communicate well when we picked up the vehicle.

Reviewed: November 7, 2019

friendly and helpful counter staff.

Reviewed: October 14, 2019

The counter staff were terrible. When he went to debit my card for the balance owing and bond fee, I questioned what he was charging me. I was informed that I didn't have collision waiver insurance. I assured the staff that I did and that it was on my contract. I told him that when I added up the numbers he was giving me that it did not add up to what he was trying to debit the card for. He told me to be more respectful with what I was saying to him. I had merely told him that "when I went to school the numbers you are giving me add up to X, and you are trying to charge me X. He still insisted that I had no insurance. He then went on to suggest that perhaps I should take more care when making travel arrangements and watch what I am doing. The end result was that I did in fact have insurance. This took approximately 1 hr to sort out. I suggested to him in the end that perhaps he should have more respect for the customer and read the paperwork that I had placed in front of him that clearly stated I had insurance.

Reviewed: February 19, 2020

Both the service from staff and condition of the car exceeded expectation. We will certainly make use of their services in the future.

Reviewed: November 4, 2019

Staff were friendly. Even sort out my issue when i left my glasses in the car after returning it. Their rental price is pretty cheap too

Reviewed: September 24, 2019

The Office was closed by 12pm even though pickup was stated as 12pm. I had to rent from another company for 1 day so it cost me more money. They should have send a reminder to say they close before 12pm so that customers will not be left stranded

Reviewed: January 12, 2018

Dislike: On picking up the vehicle via the Perth Airport, I was left at the airport almost 2 hours without communication. On arriving at the airport, I rang the company and was advised that they would have someone there to pick me up as soon as possible as the pick-up car still had a run to do to the international airport. Then nothing. I tried to ring the company again and again and no response. I rang the base company in Sydney and they said they would check it out but no answer back. Rang everyone again and again but no responses except to say that they couldn't connect to the Perth base. After about 2 hours, I decided to catch a taxi to the street address. All they had to say was that the phones were down and that there was nothing they could do about it. They were not at all concerned about my situation. I was so angry by this time. Surely, a business such as this, would have mobile phones to use in such situations! However, I was very happy about the car itself. Very comfy and great to drive. Good on petrol. Allnwas good when returning the car.

Reviewed: January 9, 2020

The water for the windscreen wipers was empty. A reversing light was out. More attention to these small things is important - suggest you develop a checklist for getting cars ready for clients. Your service people in Perth sold us additional insurance which we discovered an hour later was not needed. Now we are waiting for a refund. They didn't know who the underwriter was for the insurance. Very poor

Reviewed: January 6, 2020

Great value, good car, but outside of the terminal, takes 15 mins to come pick up plus another 10/15 drive and then some time to get the vehicle, when we returned there was no one there, we had to call for pick up, I have not received a receipt after returning the vehicle

Reviewed: January 2, 2020

Nice car and good staffs

Reviewed: December 30, 2019

Great service.

Reviewed: October 13, 2019

Excellent customer service when picking up and dropping off. Car in good condition, given the kms it had done. Great value for money.

Reviewed: October 12, 2019

Confusing instructions on pick up area at airport. Person was not familiar with the airport layout. Long time to wait (told it could be up to 30 minutes) and office is long distance from airport. Told that the car was fully fueled but only 3/4 full. Multiple warning indicators in car including low windscreen fluid levels, low tire pressure and needing servicing. Only positive comment is the van driver was very friendly and helpful.

Reviewed: August 31, 2019

Staff helpful, pickup easy. Car prepared and waiting.

Reviewed: August 11, 2019

It a good company offer a good car with cheap price. VALUE FOR MONEY .

Reviewed: August 6, 2019

all was good

Reviewed: July 5, 2019

Missed the friendly staff, encountered unfriendly ones. They tried to scare me into buying insurance, otherwise I had to put down a 5000 AUD deposit. Even after multiple refusals, they kept pushing the insurance. In the end, I had to unwillingly add insurance that cost half of the car rental fee. I won't choose Apollo next time.

Reviewed: August 9, 2018

Company staff take up time by explaining insurance policies even when we insist we don't need them. Note that a card payment of AUD 5000 is required as a deposit when picking up the car, along with a AUD 100 handling fee. By opting for their first-tier package, the deposit can be reduced to AUD 2500, and the second-tier package waives the deposit completely. However, with the insurance we already bought on the rental platform, spending AUD 900-1500 is unnecessary.

Reviewed: May 8, 2018

Aggressive promotion of insurance, firmly declined!

Reviewed: April 26, 2016

Close to the airport

Reviewed: September 18, 2015

Beyond expectations! Got an upgrade from manual to automatic, didn't have to pay for the broken windshield or the damaged sewer pipe. Comfortable environment, highly recommend!

Reviewed: April 17, 2018

Like: Initially I was concerned as I booked through a third party rental company as it was much cheaper than all the others.However, I couldn't be more happy.The whole process was very easy and seamless.The car was immaculate. Would highly recommend Easy Rent Cars and would do it again.

Reviewed: November 8, 2017

There is no Apollo company at the airport; Hertz actually provides the car.