Europcar, Melbourne Tullamarine Off Airport Car Rental

Best price car rental
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Europcar - Melbourne Tullamarine Off Airport Information, Car Rental Instructions & Policies

Address

189 SOUTH CENTRE ROAD

Telephone

+61 (0) 3 93306161

Pick-up Instructions

The Europcar - Melbourne Tullamarine Off Airport car rental location is located out of the airport

You can arrive of Europcar - Melbourne Tullamarine Off Airport car rental by free shuttle bus.

The store is located 5 kilometers away from the Melbourne Airport. Once you have collected your luggage please call the branch for the shuttle bus to collect you. And you will be collected by a shuttle bus at the Jetport Airport Parking, a off airport parking lot. Please follow the sign to take the shuttle bus with signs of"JETPORT"and "Europcar" .

Drop-off Instructions

The return place is the same as the pickup branch; The location is outside the airport,please return the car to the location,then take the shuttle bus to the airport.If you want to return the car after the business hours, the after-hours key drop is located at the office next to the door on the car park side.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -16:30	08:00 -16:30	08:00 -11:30	09:00 -12:30	08:00 -16:30	08:00 -16:30	08:00 -16:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 25 years old with charge of AUD 15 - 38.4344568 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

Full driver's license issued in Australia

If you are a local renter, you may be required to present a utility bill within 3 months for checking.

For local renters, you need to bring:

Full driver's license issued in Australia

This option applies to drivers with local driving licenses, please present your local license at the counter.

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Phillip Island, Kangaroo Island, Magnetic Island, North Stradbroke Island, Bruny Island

Conditional:

Depending on car models, bringing rental cars to below countries is allowed but policies differ:

Representative Car Models	Islands
Mitsubishi Pajero Minespec Volvo Xc60 Audi Q5 40 Ds7 Crossback 1.5 Wt Automatic Or Similar Hiace 12 Seats Standard Elite Show More Mitsubishi Pajero Minespec Volvo Xc60 Audi Q5 40 Ds7 Crossback 1.5 Wt Automatic Or Similar Hiace 12 Seats Standard Elite Toyota Hilux Kia Sportage-4wd Subaru Forester	Bruny Island Phillip Island Kangaroo Island

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line unless Snow Cover has been purchased.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water. Vehicles are permitted to travel to the below islands only: Kangaroo Island Stradbroke Island Bribie Island Phillip Island Bruny Island The only vehicles permitted to travel on unsealed roads are the following FFAR, KPGE, SFDR, PFAR, FFAM, SFBR, SFBD(SUV modles and PICKUP modles)and then ONLY if Unsealed Road Cover has been purchased. An unsealed road refers to a constructed or formed road that is not sealed with a hard material, such as tar, bitumen or concrete.

Must-not:

Taking rental cars to following islands is not allowed：
Rottnest Island, Mornington Island, Churchill Island, Fraser Island, Mariah Island

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.5 mi from Essendon Airport

2.7 mi from Melbourne Airport

9.7 mi from Melbourne City Heliport

Railway Stations

9.1 mi from Flagstaff Train Station

9.2 mi from Southern Cross Station

9.7 mi from Parliament Train Station

Hotels

0.2 mi from Quest Melbourne Airport

1.5 mi from Ciloms Airport Lodge

2.4 mi from ibis budget Melbourne Airport

Other Landmarks

9.8 mi from Federation Square

FIND ME A CHEAP RENTAL

Map view of Europcar Store Location

coordinates: -37.7053 144.8588

Location Images

Europcar-Melbourne Tullamarine Off Airport-6753-feeder_bus

The Shuttle Bus

Europcar-Melbourne Tullamarine Off Airport-6753-store

The Rental Desk

Guest Reviews

Total points： 7.6 / 10 Good

Vehicle condition: 6.9
Vehicle cleanliness: 6.7
Spaciousness: 6.7
Counter staff: 6.1
Pick-up location: 5.2
Drop-off location: 6.1
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Anonymous
Melbourne
9.3 /10 Excellent
Reviewed: Sunday, September 8, 2024
Better experience with Europcar when booked through Easyrentcars.com
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K.Dravitzki
Melbourne
10 /10 Excellent
Reviewed: Sunday, September 8, 2024
The hire price was very competitive the car was very goid. Everything was good but $400 deposit was too much and it hasn't come back to me yet Not happy about that.
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M.YEUNG
Melbourne
9 /10 Excellent
Reviewed: Sunday, September 8, 2024
i waited for so long for the delivery bus. And i missed 2 buses because i didn't know that reservation is needed!
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K.Coulson
Melbourne
8 /10 Very good
Reviewed: Sunday, September 8, 2024
The lady who served me at Europcar was great! The car seat I requested as an extra was not noted in our booking, I showed her a previous email with the booking and the quoted price which was also wrong and she fixed it all up for us.
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B.Hunt
Melbourne
9.3 /10 Excellent
Reviewed: Sunday, September 8, 2024
I needed some advice on how the car functioned. On/off process , handbrake , fuel access. This would have helped.
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M.Barton
Melbourne
8.7 /10 Very good
Reviewed: Sunday, September 8, 2024
Instructions for finding the transfer bus are not good. We wandered around for 30 mins with bags trying to find the bus pick up spot.
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C.Wichers
Melbourne
9 /10 Excellent
Reviewed: Sunday, September 8, 2024
The car exceeded our expectations and was very economical on gas
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Jmack
Melbourne
9.7 /10 Excellent
Reviewed: Sunday, September 8, 2024
When I wanted to extend the rental, that was challenging dealing with them directly but got it done in the end
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Dave From The Vale
Melbourne
10 /10 Excellent
Reviewed: Sunday, September 8, 2024
Everything was great. Staff was very helpful and at ease.
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L.Arboleda
Melbourne
8.7 /10 Very good
Reviewed: Sunday, September 8, 2024
Igood service
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Alvin
Melbourne
3.7 /10 Poor
Reviewed: Sunday, September 8, 2024
U guys really need to work on ur counter, they are not friendly, slow in responding customer, and ur booking process awfully long. When returning car, no attendance at ur office at 9 am, eventhough clearly stated that office hour 8:00 to 16:00
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P.Ng
Melbourne
7 /10 Good
Reviewed: Sunday, September 8, 2024
Car not properly clean n demages on car not inform
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M.Martins
Melbourne
9 /10 Excellent
Reviewed: Sunday, September 8, 2024
I've book a Mitsubishi Lancer but they got me a Kia Cerato (cheaper). And I don't know the reason. As I was with my fiance only wasn't a problem as we didn't realize it before leaving the facility.
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Anonymous
Melbourne
9.3 /10 Excellent
Reviewed: Sunday, September 8, 2024
Brand new car, prefect experiences
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v.lalwani
Melbourne
8.3 /10 Very good
Reviewed: Sunday, September 8, 2024
JUST WANTED TO SEE IF YOUR STAFF TREATS SAME AS THEY TREAT TO WHITE PEOPLE... WE SPEND EQUAL MONEY
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Anonymous
Melbourne
9.3 /10 Excellent
Reviewed: Sunday, September 8, 2024
The emergency contact number did not work.
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Anonymous
Melbourne
4.3 /10 Average
Reviewed: Sunday, September 8, 2024
They are not in business, They look like don’t want to give you the car.
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Ade
Melbourne
10 /10 Excellent
Reviewed: Sunday, September 8, 2024
Counter staff is very helpful. Also the car is Great! I got brand new KIA Sportage with cheap price
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Sunday, September 8, 2024
Europcar is best amongst all car rental companies
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Nav
Melbourne
10 /10 Excellent
Reviewed: Sunday, September 8, 2024
Good service
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D-Hoo
Melbourne
8 /10 Very good
Reviewed: Sunday, September 8, 2024
Pick up was smooth... but only one staff there at the counter when drop off serving many customers... well, it was a Sunday morning, but still, there should be 2 more staffs working... The wait was too long and i had to attend an event so the staff told me to just leave the car key and go...
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Anonymous
Melbourne
7.7 /10 Good
Reviewed: Sunday, September 8, 2024
Service was slow, there were two counters but even though there was congestion, one counter was unattended because the representative was on a lunch break. When it was our time, we were asked to allow another customer before since she started her pick-up process but had a problem with the payment. So she was delayed because of a problem caused by her but then the salesman also delayed us because of it which is poor service.
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Anonymous
Melbourne
9.3 /10 Excellent
Reviewed: Sunday, September 8, 2024
There was a bit of confusion as there is also an Europcar office at the airport, so we were there first, they were really unfriendly and didn't want to give us anything until we had our European driving-license translated. However the office that we eventually had hired, was super customer focussed and once you figured out where they are, it is very easy. There is a gas-station nearby and the shuttle bus goes frequently. I would definitely hire with them again only when it is the off-airport location not the airport site!
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Anonymous
Melbourne
7 /10 Good
Reviewed: Sunday, September 8, 2024
Car smelt of cigarettes as if someone had been smoking inside the vehicle. Understaffed counter with poor information on picking up. Vehicle was similar to what we had booked but not the same.
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Edward Sutrisno
Melbourne
8.3 /10 Very good
Reviewed: Sunday, September 8, 2024
We were hoping to get a Toyota Kluger but got an Isuzu MUX instead which has less trunk space. The car was quite new with 5000 km mileage. The off airport pickup counter was a 5 minute drive with the shuttle bus. It took me a long time to reach the branch by phone when i wanted to ask for directions to the shuttle bus pickup point. It took us nearly an hour to get to the pickup counter and get our car. Returning the car in Sydney airport was super fast.
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Nav
Melbourne
10 /10 Excellent
Reviewed: Sunday, September 8, 2024
Wonderful car but pricey
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P.van Camp
Melbourne
10 /10 Excellent
Reviewed: Sunday, September 8, 2024
Thought I was getting a commodore as the ad. suggested only to be told that you don't have commodores.
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Brad
Melbourne
9 /10 Excellent
Reviewed: Sunday, September 8, 2024
Easy enough to catch shuttle bus but not great directions in confirmation of where to catch shuttle from.
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Anonymous
Melbourne
6.7 /10 Average
Reviewed: Sunday, September 8, 2024
We waited a little while for the staff who appeared extremely disorganised to work through the queue of people. We were provided information over the phone which was then contradicted by counterstaff. The pick up of the car was relatively easy from there apart from having to navigate down several empty floors of a multi storey car park to get out! However drop off was terrible (afterhours) - couldn't get into the car park to leave the car and the courtesy bus promised to the airport was not available and we had to use Uber!!
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Ron
Melbourne
10 /10 Excellent
Reviewed: Sunday, September 8, 2024
Was given a free upgrade to an SUV instead and pleasantly surprised at the quality and cleanliness of the car.
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Barry
Melbourne
8.7 /10 Very good
Reviewed: Sunday, September 8, 2024
Europcar staff at collection point is good and helpful, however the collection point was confusing as it was off airport.
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Bhavin Shah
Melbourne
6.3 /10 Average
Reviewed: Sunday, September 8, 2024
There needs to be better staffing at the parking so multiple customers can be serviced at the same time. Process is very very cumbersome and needs to be improved significantly.
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C.Strahan
Melbourne
10 /10 Excellent
Reviewed: Sunday, September 8, 2024
Car needed sat nav.
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Bertram Nahum
Melbourne
2 /10 Poor
Reviewed: Sunday, September 8, 2024
Last time I rented a car in the US, I was overcharged by $10 after returning the car. It took more than three weeks of back-and-forth communication, including sending information and photos, and it still hasn't been resolved. This time in Australia, I received the car with less than a full tank of gas, not up to the F mark.
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Kirk North
Melbourne
2 /10 Poor
Reviewed: Sunday, September 8, 2024
I was delayed at customs for several hours, and my phone was confiscated, which prevented me from contacting the rental company. By the time I arrived, the car I had booked was given to someone else. I paid in full; why couldn't they hold the car for me? I ended up with a 5-seater instead of the 7-seater I reserved. Later, after returning the car, my credit card was charged every day, each time for about ten dollars. I've been asking customer service for four days, but no response from the rental company. If these are toll fees, why weren't the other two cars I rented, which took the same routes, charged daily? This rental company is really unreliable.
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Ula Eisenhower
Melbourne
8 /10 Very good
Reviewed: Sunday, September 8, 2024
Overall service was okay.
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Ira Julia
Melbourne
2 /10 Poor
Reviewed: Sunday, September 8, 2024
They said we could just hand over the keys when returning the car. However, after returning home, we received a charge without any explanation.
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Lilith Cissie
Melbourne
2 /10 Poor
Reviewed: Sunday, September 8, 2024
They intentionally register the pickup time earlier and the return time later to charge extra fees. Their attitude is poor, treating Asians and locals differently.
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Tina Robbins
Melbourne
4 /10 Average
Reviewed: Sunday, September 8, 2024
Due to the airport location being fully booked, we had to pick up the car at an off-airport location that required a shuttle. The shuttle driver was very rude and lacked any sense of service. After picking up the car, he wouldn't let us stop in front of the office to load our luggage because it would block other passengers. He made us move to the parking lot, not considering that we had a lot of luggage and were traveling with elderly and young people.
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William Piers
Melbourne
8 /10 Very good
Reviewed: Sunday, September 8, 2024
No upselling, clear explanations.
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Enid I.
Melbourne
2 /10 Poor
Reviewed: Sunday, September 8, 2024
I returned the car on the scheduled day at the branch, but due to either miscommunication or improper handling of paperwork by the staff, the airport branch where I originally rented the car thought I hadn't returned it. They later notified me via email that I was two days late.
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Mortimer Adams
Melbourne
10 /10 Excellent
Reviewed: Sunday, September 8, 2024
Pick-up and drop-off services were very professional.
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Dunn Raphael
Melbourne
6 /10 Average
Reviewed: Sunday, September 8, 2024
Upon exiting the airport hall, we couldn't find where the shuttle pick-up point was. There was neither a route guide provided by the platform nor a sign for the shuttle bus. For first-time visitors, this is an impossible task. We ended up seeking help from the Europcar airport store, and they assigned a staff member to help us search the airport (since they also weren't sure about the exact location. We had to call the store, and they informed us that we had missed the previous shuttle and advised us to wait for the next one). The problem was that after we deplaned, we tried several times to contact the store using the phone number provided by the platform, but the customer service didn't answer, making the process very difficult.

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Murray Isaac
Melbourne
6 /10 Average
Reviewed: Sunday, September 8, 2024
The main issues were with the store. Firstly, the store's location was difficult to find, and their phone was unreachable when we tried to pick up the car. Secondly, the directions mentioned a parking lot, Jetport Airport Parking, which didn't exist. Finally, we had to ask the airport store staff to help contact them, which wasted at least an hour! Additionally, after picking up the car, we noticed damage to the grill, which the staff didn't inform us about (it could have been intentional). Thankfully, I took photos during the inspection, and when returning the car, the store didn't say anything about it.
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Jean Coffey
Melbourne
10 /10 Excellent
Reviewed: Sunday, September 8, 2024
Extremely satisfied
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Cornelia Elizabeth
Melbourne
2 /10 Poor
Reviewed: Sunday, September 8, 2024
Very dissatisfied, five-star negative review.
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Anonymous
Melbourne
8.3 /10 Very good
Reviewed: Sunday, September 8, 2024
Bus shuttle didn't come in 30 mn despite 2 calls and confirmations that the bus will arrive in 5 mn. Pick up location was correct. Had to take a taxi. We lost 1 hour.
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Anonymous
Melbourne
8 /10 Very good
Reviewed: Sunday, September 8, 2024
Received upgrade, so exceeded
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F.DeLorenzo
Melbourne
9.7 /10 Excellent
Reviewed: Sunday, September 8, 2024
Ladies at the rental counter were very helpful and helpful. The off-site rental shuttle was a bit difficult to locate at first. The driver was very nice. At the counter the site was very busy with various rental agencies. And it was a busy site, and there was a minor confusion which car we were to receive. It all worked out though. There was missing Information concerning the toll roads in AU. I could not find anything within the contract nor on the website, so I needed to contact customer service to determine if the car contained a toll transponder, which it did. This was confirmed by the ladies at the rental counter, which was reassuring. Also, I turned the car in 2-days early, but it was unclear whether I would receive any funds back. The attendant at the return lot indicated that I would, but have not seen any action on my account.
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