They try to upsell insurance during pickup, and the process takes a long time. Vehicle inspection is done through photos taken by their staff rather than allowing us to inspect it ourselves. They also messed up the return time, overcharged the deposit, and the refund process was difficult to communicate about. It was eventually resolved through the Zuzuche platform.
The staff put a lot of effort into upselling insurance, which was a bit unpleasant. However, returning the car went smoothly with no issues. If you're opting for basic insurance, make sure to inspect the car carefully. If you're unfamiliar with the area, it's better to get full coverage since car repairs in Australia can be costly.
“Could have been better. Sore about the Insurance part.”
About East Coast Car Rentals:10.0/10
Not too happy the Insurance coverage. Had to pay additional AUD$130 as the one bought from QEEQ was not comprehensive, according to East Coast. This was not highlighted in the QEES website during booking.
About QEEQ:10.0/10
The details of insurance coverage
as i had to pay more at desk.
East Coast Car Rentals is quite large and professional, with friendly staff. It was likely off-peak season when I visited, so there were no queues for picking up or returning the car.
“Planning to give 1000 dollars because they could take money from my bank account in case of damage.”
About East Coast Car Rentals:7.0/10
They forced me to pay 1000 dollars as a bond. And I ve told them it is a change in terms and conditions and they told me pay insurance 150 more or 1000 dollars bond or we can't give you car after I came there.
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