Good experience, but extremely fussy lender. Felt under pressure.
M.Darmanin
Australia
Reviewed: Fri, Mar 13, 2020
About EZU:10.0/10
The car certainly exceeded my expectation, all around. It was a near new car, so it was beautiful to drive and the condition was immaculate. The service was good, but the premises are far from professional. The driver that picked us up was the same that did the paperwork, took us to our car and took tons and tons of pictures of the car, tyres, rims, everything. Very Very fussy lender. He ran the show all by himself on pickup. In my many experiences of car rentals, this is the first time I have been asked to provide a receipt to prove that I have filled up with fuel before dropping off the car.
About QEEQ:10.0/10
The booking platform worked well. I found that the bond of $1500.00 was excessive, and I am not sure any mention of that was made at the time of booking. Not everyone has an extra $1500.00 in their account, unexpectedly.
Overall experience of EZU was fantastic. Pick up service was great. Drop off service could have been better. Driver didn't even get out of his car to open the door or even help with unloading bags at the airport BUT i would still use them as overall great service and value for money.
Great service only thing im pretty sure i booked a saloon 5door and we got a hatchback 5door.
About QEEQ:10.0/10
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Customer Service
Good experience, but extremely fussy lender. Felt under pressure.
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