10 /10 Excellent
Reviewed: Monday, December 23, 2024
Like: Easy to deal with good standard of service with no B.....s..t. Got what I ordered very efficient
Read More >F.Curkpatrick
Christchurch
9.8 /10 Excellent
Reviewed: Monday, December 23, 2024
Like: Friendly helpful staff when picking up car even the guy in the service department saw us after taking the car struggling in the car park with GPS on phone and came over with a phone holder . Car less than one year old . Told us exactly what they were holding on our credit card and reversed the hold while we were there on drop off.
Read More >8 /10 Very good
Reviewed: Monday, December 23, 2024
Like: the cost and easy process time.
Read More >9.2 /10 Excellent
Reviewed: Monday, December 23, 2024
Dislike: All good
Read More >4.7 /10 Average
Reviewed: Monday, December 23, 2024
The car was well scratched and dented. The front passenger seat did not slide far enough back - only halfway. All documentation (handbook, warning notices etc) written in Japanese, not English. Proprietor not interested in our comments on return of the vehicle.
Read More >9.7 /10 Excellent
Reviewed: Monday, December 23, 2024
The car met our expectations
Read More >P.Weatherhead
Christchurch
7 /10 Good
Reviewed: Monday, December 23, 2024
airport pick up took longer than expected as shuttle bus was not clearly marked with hire company brand.
Read More >4.3 /10 Average
Reviewed: Monday, December 23, 2024
The car provided was a 2007 model with 140,000 kms on the odometer. We rented an ‘economy’ size car but received a car that most rental companies would classify as ‘compact’. Half way through our journey, we realised the front tyre was so bald that the wire was showing. The spare was only an emergency temporary spare and not sufficient to travel the distance required for the rest of our trip. We contacted the emergency EZU number and had no answer. When we got through to EZU the staff simply said ‘take it to a mechanic and we’ll sort it out when you return the car’. We were in Queenstown and attempted to take the car to EZU’s Queenstown branch but could not locate it and their customer service refused to provide the address. The only options provided by EZU were to repair the car ourselves or leave it at the airport (without a replacement provided). Overall, EZU were difficult to deal with, we were given an unroadworthy car and no emergency assistance.
Read More >9.3 /10 Excellent
Reviewed: Monday, December 23, 2024
Was a good experience all in all
Read More >6.7 /10 Average
Reviewed: Monday, December 23, 2024
The car was bit dated than expected, wasant vacuumed properly. They ask for $1500 to be held on your card which is not stated anywhere.
Read More >6.3 /10 Average
Reviewed: Monday, December 23, 2024
The counter staff were helpful however the car was old and had in excess of 100,000 km on the clock when I picked it up. Although it ran well I was concerned that I may have had broken down. The interior of the car was well worn with stained upholstery.
Read More >2.7 /10 Poor
Reviewed: Monday, December 23, 2024
Service staff is very rude, and didn't speak proper english. Just chinese. Will never book here again.
Read More >5 /10 Average
Reviewed: Monday, December 23, 2024
They gave us a different car than stated in the reservation. It was falling apart from the get go (badly beat up and the wheel covers were affixed with plastic strips) and it smelled inside. We didn't realize we had made a few paint scruffs on the front bumper and they charged us 840 dollars essentially claiming they would have to change the front part, though no bumps had been made. Absolute fraudsters.
Read More >7 /10 Good
Reviewed: Monday, December 23, 2024
The car was alot bigger than we expected. Booked a Toyota yaris and were given a Nissan terran. Vehicle had something wrong with the gearbox as it clunked when put into drive.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Fast airport pick up, pleasant staff and a clean, cheap and reliable vehicle.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Very quick and easy to pick up and drop off! Clean car and exactly what we had booked.
Read More >9.3 /10 Excellent
Reviewed: Monday, December 23, 2024
It was a very easy, smooth process to pick up the car and also drop off.
Read More >8.3 /10 Very good
Reviewed: Monday, December 23, 2024
Even though my flight was delayed the staff waited for me even after 10 pm
Read More >6.3 /10 Average
Reviewed: Monday, December 23, 2024
Brake was not good. It is dangerous.
The light was broken through driving.
Read More >9.7 /10 Excellent
Reviewed: Monday, December 23, 2024
Car was a bit old but good condition.
Read More >9.3 /10 Excellent
Reviewed: Monday, December 23, 2024
They upgraded my car. The car is good. Staff friendly. Everything ok
Read More >7.7 /10 Good
Reviewed: Monday, December 23, 2024
The car that I got had very small boot space.. Upon receiving, car windscreen was not clean, car had birds shit stain.. :(
Read More >Wong Chak Hin
Christchurch
10 /10 Excellent
Reviewed: Monday, December 23, 2024
unexpectedly nice car with reasonable price
Read More >2.7 /10 Poor
Reviewed: Monday, December 23, 2024
Car was in bad shape, seems like it could breakdown any moment, i believe the car was almost 10 years old. Exterior was covered with so many dings and dents it was a pain to look at.
requested the counter staff to change to other vehicles but he claims it is not possible even thou there were plenty other vehicles outside that looks much more decent and newer.
Counter staff mentioned that since i was covered under third party insurance company i shouldnt have to worry about them claiming against us, not sure if i am being charged yet as no information was made to me till date.
NEVER EVER RENT FROM THEM.
Read More >7.7 /10 Good
Reviewed: Monday, December 23, 2024
Pick up from the airport was ok. When we got back to the office we had to wait 20 minutes as only one staff member was there and another customer was being looked after - that meant the whole pick up process took almost 45 minute from arriving at the offices to leaving the offices.
The corolla we wanted and booked wasn't available so we were given an equivalent car we were told from the same class- however it was a 1400cc car not the 1800 cc car we booked- I dont believe they are the same class of car with a much smaller motor. We were offered a corolla but told had to wait 30 minutes - then after 30 minutes were told the corolla was not available as they only had a newer car and we needed to pay more to get it.
Read More >4.7 /10 Average
Reviewed: Monday, December 23, 2024
Will not ever be using easy rent again. So bizarre. Staff don't seem to be able to answer basic questions. Too much mucking round with pick up and a lack of flexibility when our flight was canceled unexpectedly. Staff were quite rude and difficult to understand.
Read More >7.3 /10 Good
Reviewed: Monday, December 23, 2024
I didn't get the car that I booked. I booked Toyota corolla and they gave Nissan Tiida.
Read More >9 /10 Excellent
Reviewed: Monday, December 23, 2024
They upgraded us to a bigger car for no extra cost. The car had a number of dints etc however it drove well, was comfortable and for the price was excellent value for money.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
No
Read More >9.3 /10 Excellent
Reviewed: Monday, December 23, 2024
After being offered a unsuitable standard of car the local office changed my original offer to a better Rav Four
Read More >9.3 /10 Excellent
Reviewed: Monday, December 23, 2024
The car was clean inside but outside was dirty, pressure washed that didn't clean very well. Car was function but old 5-6 years at a guess.
Read More >9.7 /10 Excellent
Reviewed: Monday, December 23, 2024
Excellent throughout. Great service, great car. All went very well. Would definitely use again.
Read More >NZfrequentflyer
Christchurch
8.7 /10 Very good
Reviewed: Monday, December 23, 2024
Happy with the price paid. Car had lots of scratches and dents - I had to take lots of photos to make sure that I wasn't going to be charged for anything post-hire. Service was a bit slow on pick up - staff were available but did not attend the counter to serve us.
Read More >5 /10 Average
Reviewed: Monday, December 23, 2024
Waited a long while for shuttle and also to get our car as the pick up location was not at the airport but off-site. We also had to make a local call to contact the company for a shuttle and that means overseas call charges for foreign visitors like ourselves. When we picked up the car and asked for the company to mark out all the scratches, they said it was our responsibility to take photos and accept the car, which already had scratches all over. They claimed that they already had a database of the car's scratches before handover (which they did not show us as they did not have it available then), and the onus was on us to do a comprehensive 100% check capturing pictures of all scratches (hard to do after a 14-hour flight!). When we returned the car after completing the rental, they claimed that we had caused some new surface scratches on the bumper even though I was not involved in any accident, and suddenly they made available a tablet showing the pictures of the pre-existing condition of the car before rental. We were made to pay an excess of $4000 before we were allowed to go catch our return flight, and the attitude of the counter staff was rude and terrible in the whole process, basically holding us back from leaving. Have shared the story with Easyrentcars on the pain points trying to claim back the partial excess from the so-called damage repair costs for the surface scratches which are just a few of the many across the car. Won't rent from these guys ever again and would recommend all NZ visitors to avoid renting from them. Unethical behaviour.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Great
Read More >6 /10 Average
Reviewed: Monday, December 23, 2024
It makes customer extremely uncomfortable when your staff conducted forensic check on the returning car for almost 15 min. It does not work that way in the car rent industry.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Great staff, super helpful and friendly.
Read More >5.7 /10 Average
Reviewed: Monday, December 23, 2024
RAV4 2012 rego: GLD171 and 240000 km on the clock, 23 days hire:
Squeaky and full of dents and scratches. Some cracks to the plastic panels, front bumper coming off. Initially we were assigned different car as the paperwork indicated different rego (ROV004) but ended with this gem. When calling them next day after discovering another issue with the body (crack in the plastic panels) and asked if they are sure that this was the car we meant to use, the lady I spoke to insisted that is the one - even when mentioned the massive millage. Car that was not worth much on the market due to its heavy usage was tagged with $4000 excess and $2000 was blocked on our credit card in pre-approved authorisation. Note: we had the same hire costs (not excess) in 2018 in Europe (Poland) in peak season (European summer) for hiring Skoda Octavia station wagon with just 600 km on the clock, for 34 days, with half of excess. Go figure!
We had a small crack in the windshield (popped up in the car wash) - happened on our watch so no disputes here. We were charged $2000 upon return and explained that once the replacement is done the difference would be returned to us. After 4 weeks of not hearing from them I have queried Easyrentcars how long shall I wait before raising alarm? A day latter got an answer from EZU that the cost of replacing of that windshield was $971 NZD (?!) where glass supply only was $550 NZD!!. One week latter (5 weeks in total) the difference finally has been reimbursed.
Soooo, to recap it all: old car with massive millage, full of dents, massive excess and inflated charges for damage, slow response or none ..., still have a bitter aftertaste when thinking EZU. Never again!
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Amazing service from booking through to collection and drop off.
Incredible price and will definitely be using in the future.
Read More >7 /10 Good
Reviewed: Monday, December 23, 2024
The process of renting car was fine. The only disappointment was the car was older and had 135,000+ KM’s AND the car was full of dents, scratches and damage, so didn’t look so nice on the outside. I had to take numerous photos of all the damage and bring staff member out to car to show him and confirm with him that I would not be blamed for any of this damage when I return the car. I was comforted knowing he had also took lots of pictures of the car a few hours before I arrived, so we both had proof of all the damage. No issues in returning the car when the staff completed their inspection - they did not try to accuse me of causing any of the damage.
Read More >8.3 /10 Very good
Reviewed: Monday, December 23, 2024
We can pickup the car whenever there are an issue of my lost driving license, can be flexible for any issues, thank you EZU for understanding my condition.
Read More >3.7 /10 Poor
Reviewed: Monday, December 23, 2024
予約ではトヨタ「yaris」相当の車だと記載があったが、実際には傷だらけの「tiida」でした。傷の確認も1人でしてくれと言われた。ニュージーランドではそれが普通なのですか？日本では店員と客が一緒に傷の位置など丁寧に確認します。また、車の使い方など丁寧に日本のスタッフは教えてくれます。
オプションでナビを頼んでいたのに行ってみたら。「ナビは使用できない」と言われ、自分のスマートフォンのマップを使うことに。
また、空港に到着して到着の連絡に手間取りました。申し訳なかったですが、私は日本人で英語もあまり上手ではありません。それなのに迎えに来たスタッフは機嫌悪そうな態度。そのスタッフがその後の手続きをしてくれたが、全く丁寧さが感じられなかった。メガネをかけていたあの男性は本当に最悪です。日本人を侮辱しているのか？もし、私の知り合いでニュージーランドでレンタカーを借りようとしている人がいたら、EZUは絶対に利用してはいけないと伝えます。
私は怒っています。
Read More >8.3 /10 Very good
Reviewed: Monday, December 23, 2024
Lady at the counter was lovely! Car wasn't that comfortable, I knew it was a small car, but yaris is much more comfortable than vitz and you can feel the difference while driving
Read More >9 /10 Excellent
Reviewed: Monday, December 23, 2024
Didn’t get the specific car we ordered. Replacement vehicular had less space!
Read More >6.3 /10 Average
Reviewed: Monday, December 23, 2024
Long wait for pickup at airport. Then car was an older vehicle in poor condition.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Excellent all round
Read More >9.3 /10 Excellent
Reviewed: Monday, December 23, 2024
car was great
pick up was great
had to wait a while to do the paperwork as only 1 man doing all jobs
Read More >8.7 /10 Very good
Reviewed: Monday, December 23, 2024
Great staff. The car needed some small things fixed. It needs a wheel alignment as it does pull to the left, the lights are poor for night driving.
Read More >8 /10 Very good
Reviewed: Monday, December 23, 2024
Under staff at counter.
Read More >7.7 /10 Good
Reviewed: Monday, December 23, 2024
I called 7 times before someone answered to come and pick me up.
Read More >3 /10 Poor
Reviewed: Monday, December 23, 2024
Booked Suzuki swift but they gave me Nissan latio which is in poor condition, I don’t want to argue with them as I was getting late for my business meeting.
Read More >7.7 /10 Good
Reviewed: Monday, December 23, 2024
The staff were helpful but the car was garbage and dangerous and shouldn't be rented out
Read More >9.7 /10 Excellent
Reviewed: Monday, December 23, 2024
1. Spacious
2. Not a saving fuel Car but it is expected
3. Easy to manage
Read More >9.3 /10 Excellent
Reviewed: Monday, December 23, 2024
Everything went smoothly. A staff member picked us up at the airport to rental car location
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Professional and responsible
Read More >Xavier Wright
Christchurch
4 /10 Average
Reviewed: Monday, December 23, 2024
The car rental process lacked standard procedures, and the quality needs improvement. The fact that the car was old was not indicated, leading to unmet expectations.
Read More >6 /10 Average
Reviewed: Monday, December 23, 2024
Overall, fairly satisfied. It's a Chinese car rental company, so communication was easy. Upon arrival, I called, and they picked me up quickly. The car had already driven over 70,000 km, but it was well-maintained and in good condition. During the trip, a small stone from the opposite lane hit the windshield and caused a chip. I asked for advice on WeChat, and they responded quickly. The store is close to the airport, just a few minutes away, but it was hard to find. We spent quite some time locating it when returning the car. The only dissatisfaction was with the way they handled car damage. We rented cars in both the North and South Islands of New Zealand, both with full insurance. Unfortunately, both cars were damaged. While the other company deducted repair costs based on actual expenses and provided a full set of claims documents by email for a straightforward process, this company deducted the entire pre-authorization amount at return. They later transferred some money back to me without explanation, which I found confusing. Only after multiple inquiries did I learn it was the unused repair funds. The insurance company refunded based on the actual repair costs, but this process led to a discrepancy of over a hundred dollars, probably due to exchange rates and bank fees. Fortunately, the rental company promised to claim the difference from the insurance company for me, but I haven't received the secondary refund yet. I find their complex operation method hard to understand.
Read More >Steward Jenkin(s)
Christchurch
8 /10 Very good
Reviewed: Monday, December 23, 2024
Both pickup and return were very convenient. The car wasn't very new, but the service was quite good.
Read More >Sampson Noyes
Christchurch
10 /10 Excellent
Reviewed: Monday, December 23, 2024
First time using a Chinese car rental company in New Zealand, felt very close to home. All the staff were very friendly, and both picking up and returning the car went smoothly. It was a very pleasant experience.
Read More >Violet Haggai
Christchurch
8 /10 Very good
Reviewed: Monday, December 23, 2024
The return process was a bit slow
Read More >Veromca Juliet
Christchurch
6 /10 Average
Reviewed: Monday, December 23, 2024
The service was practical but the vehicle introduction lacked detail. They didn't inform me that the jump-start cable was under the seat, which made it hard to find when the battery died.
Read More >Cleveland Simon
Christchurch
10 /10 Excellent
Reviewed: Monday, December 23, 2024
Very nice, only a 10-minute walk from the airport.
Read More >2 /10 Poor
Reviewed: Monday, December 23, 2024
Disappointed! When issues arise, they don't make an effort to help resolve them, but instead, they blame the customer, taking advantage of us. Their attitude in handling problems is extremely poor! If any problems arise, be cautious.
Read More >2 /10 Poor
Reviewed: Monday, December 23, 2024
The staff is nice, but there are many tricks making it difficult to guard against. This time we rented cars from different companies, and generally speaking, those run by foreigners were more professional and better regulated. This Chinese-run company takes advantage of their own people…
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Very convenient, arrived at the airport within minutes after calling
Read More >6 /10 Average
Reviewed: Monday, December 23, 2024
The pick-up and drop-off shuttle service was very convenient, and I was satisfied with the other services as well. However, we had an accident during our trip, where the other party was fully responsible, and we had local police documentation proving it. Moreover, we had purchased full insurance with zero deductible. Despite this, the rental company claimed it was industry practice and withheld a deposit of 16,000 yuan, stating it would be returned a month later. In contrast, our friends who rented from a foreign car rental company under similar circumstances only had to write a report and were not charged a cent. I don't understand why EZU operates this way. This rental experience has affected my choice to continue renting from QEEQ in the future.
Read More >Maggie Barnard
Christchurch
10 /10 Excellent
Reviewed: Monday, December 23, 2024
Very satisfied.
Read More >Paula Winifred
Christchurch
8 /10 Very good
Reviewed: Monday, December 23, 2024
Overall, quite good.
Read More >Fabian Victor
Christchurch
10 /10 Excellent
Reviewed: Monday, December 23, 2024
Smooth communication.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Hardly any queue, and the wait time for picking up was short
Read More >Wendell Nehemiah
Christchurch
10 /10 Excellent
Reviewed: Monday, December 23, 2024
Overall satisfied
Read More >Alston Cecillia
Christchurch
6 /10 Average
Reviewed: Monday, December 23, 2024
The pick-up and drop-off services were good. However, they didn't explain how to use the snow chains. When I asked the staff member, he just said to ask someone on the road.
Read More >Zona Sheridan
Christchurch
10 /10 Excellent
Reviewed: Monday, December 23, 2024
Pickup and dropoff were quite convenient overall, not bad!
Read More >Gilbert Amelia
Christchurch
10 /10 Excellent
Reviewed: Monday, December 23, 2024
Satisfied.
Read More >Violet Trollpoe
Christchurch
10 /10 Excellent
Reviewed: Monday, December 23, 2024
The procedure is simple, just do your homework in advance and upload the necessary documents, including driver information verification. The pickup service is also good.
Read More >Paula Winifred
Christchurch
10 /10 Excellent
Reviewed: Monday, December 23, 2024
Great service!
Read More >Fabian Victor
Christchurch
10 /10 Excellent
Reviewed: Monday, December 23, 2024
I rented a car in March this year, and I actually forgot to leave a review... It wasn't until I planned another trip to New Zealand that I remembered. The service from EasiRent was very satisfactory, with affordable prices and excellent service. The staff were polite and responsible.
Read More >Arlene Christopher
Christchurch
6 /10 Average
Reviewed: Monday, December 23, 2024
Staff had a rigid attitude. The car lacked both a parking sensor and a rearview camera. When I requested a different car, they gave some absurd reasons for not changing it, even saying that if I drove to their office, they still might not have a car with parking sensors. They clearly just didn't want to change it.
Read More >2 /10 Poor
Reviewed: Monday, December 23, 2024
We rented the car in Christchurch and returned it in Auckland. When we arrived in Auckland, there was no record of our rental. We ended up waiting nearly an hour to finalize everything. The company is small and seems to try to find issues with the car to claim insurance (others returning their cars felt the same). We managed to avoid extra charges after insisting on our point, even though we had purchased full insurance.
Read More >Carter Parker
Christchurch
10 /10 Excellent
Reviewed: Monday, December 23, 2024
We contacted the staff as soon as we landed, and they quickly drove the car to the airport to meet us. They were very courteous and provided excellent service.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Affordable prices, the car was in good condition, and the staff were diligent in providing reminders about important matters.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Not crowded
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
The company is located outside the airport, but they provide a shuttle service, which is very convenient. I prefer this to the ones inside the airport as you don't have to walk back to the airport after returning the car.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Very good, the staff was very enthusiastic
Read More >Woodrow Jenny
Christchurch
10 /10 Excellent
Reviewed: Monday, December 23, 2024
The car rental staff were very professional! They gave us numerous helpful tips.
Read More >Spring Willard
Christchurch
10 /10 Excellent
Reviewed: Monday, December 23, 2024
Easy pickup and return
Read More >Marico Wagner
Christchurch
2 /10 Poor
Reviewed: Monday, December 23, 2024
The car had an unpleasant smell. When we rented it, the windows were open for ventilation, so we didn't notice it. Later, we found the car smelled fishy and foul, and even spraying perfume didn't help. The smell ruined the whole trip. The experience was terrible.
Read More >4 /10 Average
Reviewed: Monday, December 23, 2024
I think they perform damage assessments on almost all cars that have full insurance coverage! Our car had no scratches the entire trip, but they insisted there was paint damage that needed assessment! I think this might be related to us having bought the super full insurance! I hope the car rental company investigates this thoroughly!
Read More >Phyllis Morgan
Christchurch
4 /10 Average
Reviewed: Monday, December 23, 2024
I think they almost always assess damage for cars that have full insurance! Our car had no scrapes or scratches, but they insisted the paint was damaged and needed evaluation! I think it might be related to us having purchased the super full insurance! I hope the rental company investigates this thoroughly!
Read More >6 /10 Average
Reviewed: Monday, December 23, 2024
Different car model
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Picked up the car in the evening, hardly any queue, we were the second to last customer of the day.
Read More >Sylvia Kelvin
Christchurch
10 /10 Excellent
Reviewed: Monday, December 23, 2024
Not bad
Read More >8 /10 Very good
Reviewed: Monday, December 23, 2024
Watched a New Zealand traffic rules video and got accustomed to driving outside the store before setting off.
Read More >8 /10 Very good
Reviewed: Monday, December 23, 2024
Good
Read More >2 /10 Poor
Reviewed: Monday, December 23, 2024
The service of this company is really poor, especially the front desk service on the day of pick-up (January 29th). I booked a 2017/2018 Corolla, but on the day of pick-up they gave me a 2013 Camry, claiming that the car I booked was rented out. I asked why they didn't inform me in advance, and they said they generally don't notify customers of upgrades (By the way, the model was upgraded but the year was older, I would rather not have an upgrade if possible). The man at the front desk said, 'If you're not satisfied, you can find another company now.' I've never seen this kind of service attitude before, no apology and even arrogantly suggesting that we find another rental company right after getting off the plane. Their mistake, but no apologies, and they expect the 'tourist' to find another rental company on the day of arrival? I was very surprised by their handling attitude. I've been coming to NZ for 20 years and have never seen this kind of customer service! I don't even know if they are in cahoots with their neighbor, intentionally making customers dissatisfied and then directing them to the neighbor. If they had informed me of this situation in advance, we definitely would have gone somewhere else, not after arriving and being 'forced' to find another company. Later, I checked reviews and found that Google map reviews also mentioned they directed customers to their neighbor's rental company! Anyway, this was our first time renting a car, quite an 'eye-opener.' Next time we'll go for a reputable company, even if it's more expensive. If I had known cheap meant this kind of service, I wouldn't have chosen it no matter how cheap!
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Extremely satisfied
Read More >Richard Wesley
Christchurch
8 /10 Very good
Reviewed: Monday, December 23, 2024
It took a long time to complete the paperwork when picking up the car, almost an hour. The staff during the drop-off process was very efficient, only took two minutes.
Read More >Jerome Stephen
Christchurch
10 /10 Excellent
Reviewed: Monday, December 23, 2024
The airport pickup and drop-off service was very attentive. They took us to the airport immediately after returning the car, which was great.
Read More >2 /10 Poor
Reviewed: Monday, December 23, 2024
Terrible! Due to the pandemic, we needed to leave early and returned the car two days ahead of schedule, but the rental company insisted on not giving us a refund. Additionally, they called us to return the first car because it was pre-booked by someone else. The second car they gave us was leaking oil and was in terrible condition.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Easy pickup and return, got a free upgrade to an Alfa. The staff were extremely friendly and, more importantly, professional, giving us many important reminders.
Read More >Camille FitzGerald
Christchurch
10 /10 Excellent
Reviewed: Monday, December 23, 2024
The pickup location is not far from the airport, and there were shuttles both ways. Very convenient.
Read More >Isidore Augustine
Christchurch
8 /10 Very good
Reviewed: Monday, December 23, 2024
Other than being far from the airport and slow to pick us up, everything else was fine!
Read More >Pamela Douglas(s)
Christchurch
10 /10 Excellent
Reviewed: Monday, December 23, 2024
Small company, just average.
Read More >Martha Orlando
Christchurch
6 /10 Average
Reviewed: Monday, December 23, 2024
Good service attitude and clear communication, but the queue waiting time was a bit long, and it took a while to get a reply on WeChat.
Read More >Crystal Constance
Christchurch
10 /10 Excellent
Reviewed: Monday, December 23, 2024
The staff were very enthusiastic and they also provided airport transfers. Thumbs up!
Read More >Dinah Faulkner
Christchurch
2 /10 Poor
Reviewed: Monday, December 23, 2024
Arbitrarily changing business hours, totally untrustworthy. They wrote that returns before 10 were fine, but on the phone, they said 9. It doesn't matter when you close as long as you inform in advance, not telling me at 7 PM that you will close at 8 PM and the car must be returned before then. Also, if you have something to do and want to leave early, we can understand if you communicate properly. Acting self-righteous while not keeping promises, and threatening customers about returning by 8 PM is unacceptable.
When picking up the car, they didn't allow an inspection, but during return, they claimed there was a tiny dent, less than 1 square centimeter, clearly an old damage. Still, they accused the customer. Such hooligans! I've rented cars abroad over a dozen times, and this is the first time I've encountered something so disgusting.
Read More >
