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+1-8007618913
Live chat Email us Service Code: 3013951357
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3013951357
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Christchurch-Lake Tekapo-Twizel-Oamaru-Dunedin-Queenstown-Glenorchy-Arrowtown-Wanaka-Fox Glacier-Pun

Reviewed: Mon, Dec 11, 2017
About EZU: 6.0 /10
Overall, fairly satisfied. It's a Chinese car rental company, so communication was easy. Upon arrival, I called, and they picked me up quickly. The car had already driven over 70,000 km, but it was well-maintained and in good condition. During the trip, a small stone from the opposite lane hit the windshield and caused a chip. I asked for advice on WeChat, and they responded quickly. The store is close to the airport, just a few minutes away, but it was hard to find. We spent quite some time locating it when returning the car. The only dissatisfaction was with the way they handled car damage. We rented cars in both the North and South Islands of New Zealand, both with full insurance. Unfortunately, both cars were damaged. While the other company deducted repair costs based on actual expenses and provided a full set of claims documents by email for a straightforward process, this company deducted the entire pre-authorization amount at return. They later transferred some money back to me without explanation, which I found confusing. Only after multiple inquiries did I learn it was the unused repair funds. The insurance company refunded based on the actual repair costs, but this process led to a discrepancy of over a hundred dollars, probably due to exchange rates and bank fees. Fortunately, the rental company promised to claim the difference from the insurance company for me, but I haven't received the secondary refund yet. I find their complex operation method hard to understand.
About QEEQ: 10.0 /10

Relevant Reviews on EZU CHRISTCHURCH AIRPORT

Sandy Piers

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Reviewed: Wed, Apr 25, 2018
About EZU: 10.0 /10
Picked up the car in the evening, hardly any queue, we were the second to last customer of the day.
About QEEQ: 10.0 /10

Alston Cecillia

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Reviewed: Tue, Aug 21, 2018
About EZU: 6.0 /10
The pick-up and drop-off services were good. However, they didn't explain how to use the snow chains. When I asked the staff member, he just said to ask someone on the road.

Xavier Wright

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Reviewed: Thu, Nov 30, 2017
“Self-Driving Tour in New Zealand's South Island”
About EZU: 4.0 /10
The car rental process lacked standard procedures, and the quality needs improvement. The fact that the car was old was not indicated, leading to unmet expectations.

Kelvin Thio

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Full Size Van | Toyota Alphard 7 Seats Guaranteed model
Reviewed: Wed, Jun 22, 2022
“other than delay in pick-up, overall experience is positive. will consider to use EZU in future.”
About EZU: 8.0 /10
Under staff at counter.
About QEEQ: 8.0 /10

C.Mabel

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Economy | Toyota Yaris or similar
Reviewed: Sat, Jul 13, 2019
“U get what you pay for”
About EZU: 7.7 /10
The car that I got had very small boot space.. Upon receiving, car windscreen was not clean, car had birds shit stain.. :(
About QEEQ: 8.0 /10

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