I think they almost always assess damage for cars that have full insurance! Our car had no scrapes or scratches, but they insisted the paint was damaged and needed evaluation! I think it might be related to us having purchased the super full insurance! I hope the rental company investigates this thoroughly!

The return process was a bit slow

Great staff. The car needed some small things fixed. It needs a wheel alignment as it does pull to the left, the lights are poor for night driving.

RAV4 2012 rego: GLD171 and 240000 km on the clock, 23 days hire: Squeaky and full of dents and scratches. Some cracks to the plastic panels, front bumper coming off. Initially we were assigned different car as the paperwork indicated different rego (ROV004) but ended with this gem. When calling them next day after discovering another issue with the body (crack in the plastic panels) and asked if they are sure that this was the car we meant to use, the lady I spoke to insisted that is the one - even when mentioned the massive millage. Car that was not worth much on the market due to its heavy usage was tagged with $4000 excess and $2000 was blocked on our credit card in pre-approved authorisation. Note: we had the same hire costs (not excess) in 2018 in Europe (Poland) in peak season (European summer) for hiring Skoda Octavia station wagon with just 600 km on the clock, for 34 days, with half of excess. Go figure! We had a small crack in the windshield (popped up in the car wash) - happened on our watch so no disputes here. We were charged $2000 upon return and explained that once the replacement is done the difference would be returned to us. After 4 weeks of not hearing from them I have queried Easyrentcars how long shall I wait before raising alarm? A day latter got an answer from EZU that the cost of replacing of that windshield was $971 NZD (?!) where glass supply only was $550 NZD!!. One week latter (5 weeks in total) the difference finally has been reimbursed. Soooo, to recap it all: old car with massive millage, full of dents, massive excess and inflated charges for damage, slow response or none ..., still have a bitter aftertaste when thinking EZU. Never again!

Smooth and efficient - helped me to deal with EZU rental.

Great staff, super helpful and friendly.

Great customer service, friendly and helpful - would definitely recommend.